FSAFEDS
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User Reviews for FSAFEDS
Horrible
This is the most ridiculous way to do FSA. I have been doing for nearly 20 years. This is the worst. I have always received a credit card. If there needs to be submitting I would be asked. Now I send in a service that was done the therapist put invoice date which she said is the only way she does it. It was in the DOS. Same date as the chiropractor that said I should see her and same office. Denied because the only form they give says Invoice instead of DOS. Also denied other supplies that I needed that were OTC. I was coughing so much with illness this year that I would pee. Ordered some incontinence pads and they were denied. Ridiculous. Coughing has now stopped and so has the peeing. I provided everything from the company that they were purchased.
Competently built government app? Believe it!
This is a extremely functional and intuitive app that does exactly what it should. It’s such a departure from the user experience under the previous vendor that it’s almost hard to believe it serves the same program. I had to knock off 1 star only because the notification counter on the app is broken so it’s constantly showing me a notification counter in the tens of thousands instead of the 4 or 5 actually notifications that is actually waiting for me.
Claims processing
I am not very happy with having to pay upfront for my medical services and then submit a receipt for reimbursement. I have spent over a month trying to get my money back. I keep getting denied stating I was not covered when I was. I have spoken to customer service representatives there and they took the time to check and reassure me I had coverage. Now I am resubmitting for the third time to get all of my monies. Do you or will you start providing a spending account card again. It is much more convenient and accurate.Thank you,Florence Brewer
Inconvenient
I am a new user to this program. I signed up to make things easier for myself. I have not received ANY copayment reimbursements from copays I have paid since the start of the year. Thankfully I do receive reimbursements for the medication. I find out I have to gather an EOB for each individual visit and submit this to receive credit. The EOB do Not even show the copayment I paid, but the receipt I attempted to submit shows everything. What is the point of the auto pay option?? I am a very busy, working single mother and if I knew I had to go through all of this I would not have signed up for the program. Every single time I speak with a representative I get different information. After making several attempts to resolve this on top of having a sick child who needs frequent medical attention I hope things go through so I can receive my reimbursements. If I’m paying for the service and not getting it, it’s pointless and hurts me even more financially. Smh!! I will NOT do this again next year.
Great app but doesn’t show all the categories of the web site
A lot of the various categories to file claims under are not in the app. It’s strange because it is a great option to be able to scan your receipt on your phone and upload it. I am forced to start the claim on the web site, select the right category, then go to the app and upload the receipt. Please allow all the categories to show up in the app! Otherwise, it’s great!
Just use the website
This app is atrocious. I’ve attempted to reinstall and use it 3 times over the past 5 years, and I always immediately delete it because it’s useless. If you have your phone display set to dark, you can’t see the dates to pick the right month or day when submitting a claim. The expense types to choose from are extremely limited. The expense type search doesn't work, you only have about a dozen to choose from and they don’t like you to submit expenses as “other” when they fall under a defined category. Using this app could risk getting your claim denied. Trying to attach files makes the app crash. Overall very frustrating and time wasting user experience. Just use the website.
Easier and faster than before!!!
Just used the app for the first time in 2018. I’ve had FSA for 3 years now and sometimes the previous app was disappointing with the picture and selecting the right type of claim. This app has clearly been FIXED with sensible and clear options and submission options! Love it!!!! It took less than a minute to submit a claim plus all my previous options and selections were available; like a “favorites” feature!!! LOVE IT! Try it. I hardly leave reviews especially not 5 stars but today this app impressed me.
Great app for a great benefit program
App is very easy to use, easier than on my home computer. The fsa program is a terrific program to use pretax $ to pay for healthcare expenses. I was initially concerned that I wouldn’t use the entire $2700 election, but used almost all of it and was happy that what remained could be rolled over to the following year. Reimbursements are made quickly with deposit directly into checking account. Great service that saves me $ by letting me pay expenses with pre tax $ while also reducing my taxable income.
Handy app but a weird notification bug
This is the first year I’ve had an FSA and I’m glad I downloaded this app, it makes filing claims quick and easy.My only issue is there is a weird glitch with notification badges. If I get one notification in the app, the red badge on the app on my Home Screen shows an absurdly large number every time (currently says 23,599 when I have one notification). It does get cleared when I read the notification but it would be great if this was fixed. I can’t find a way to report the issue through the link the “app support” button takes me to.That’s a minor hiccup though and won’t stop me from using the app.
Worth the investment
For a while, I’ve invested into the healthcare FSA and, for two years, I’ve enrolled with the dependent care. It was so worth the investment!! When I thought we wouldn’t spend up to the amount elected, we ended up needing the extra cover for an unexpected expense - you know how does happen!! I was doubtful about the dependent care at first, but, over the course of the two years, it feels good that I can get back portion of daycare expenses instead of just paying with no return (except the actual daycare, of course). With the reimbursement program, not only am I getting back the hard earned money I’ve worked for, but also simultaneously reducing my tax impact to help my family. It’s well worth the investment for sure!
Description
This app is for you if you are enrolled in an FSAFEDS Health Care FSA, Limited Expense FSA and/or Dependent Care FSA. This app makes it easy to submit claims for all FSAFEDS benefits, for quick reimbursement or to direct payments to your provider. Use this app to submit claims any time: • Health care claims – simply take a photo of your receipt with your phone • Dependent care claims – capture your provider’s signature in the app or submit a photo of your receipt Also: • View your current account balance and other important plan info • View all claims submitted via the app, online or fax • View Claims & Activity, all transactions for all programs, just like on our website • View the Account Statement for available programs, just like on our website • Update your Profile & Preferences, sign up for detailed emails and texts, just like on our website • Help on how to submit claims, and next steps
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