Amtrak
View in App StoreAmtrak
4.6
Age Rating
4+
Seller
National Railroad Passenger CorporationGrow your in-app revenue
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Mobile
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User Reviews for Amtrak
Horrible Experience!
First off the train is not practicing social distancing rules there are multiple riders who are placed directly next to others who are not boarding together, there is a notice on the Amtrak website that there will be one passenger to each row, that also is not accurate or being unforced. Also there is mold in the last cart that sits 12 people. I am sending an email with pictures of that issue as well. And it’s not just a few spots of mold I mean the whole upper fixtures where each personal seats lights are have mold on them. I have videos of that as well. When notifying an employee on board they said “oh yeah that could be black mold” but they still decided to sit my 3 year old son directly underneath it! I asked many times if I could move and they stated “due to social distancing I could not, which was not an issue last month when I rode Amtrak trains. I was allowed to move seats due to my own personal safety concerns.
This App Needs to Be Fixed!
Amtrak is now requiring customers (including those who purchase monthly passes) to “confirm” each trip in advance - or risk being denied service. The problem with the app is it only allows customers to confirm trips from two stations. So if you have a monthly pass from Philadelphia to Downingtown, Pa (and therefore are entitled to travel anywhere in between, eg, Ardmore, Paoli, Exton) the app doesn’t let you choose those destinations for confirming a trip. You run the risk of being kicked off the train because the app won’t let you confirm a trip to one of those inlying stations! You might say, “just confirm the trip from Phila to Downingtown and get off where you want”. Well, if the train doesn’t stop in Downingtown (not all do), you can’t! In sum, the app currently is defective. It needs to be fixed so that stations/ destinations can be toggled when confirming trips.
Bad Information
Yes, the app lets you book trains and hold tickets. But the only way to check a train’s status officially is to use the app - even the website refers to the app to check train statuses. So when there’s a major winter storm and you realize there may be a problem with the train, you check the status in the app and it indicates the train is on time. Except you go to the station later to find out it’s not only not on time, It’s been cancelled. For hours. When you could have been arranging alternate transport. The children really wanted to try trains to get to schools and back. We were too happy to oblige; to let them try something different, more of an Experience. Except multiple long delays on the way home because Amtrak couldn’t find engines to switch out, and now more delays because they don’t have a way to keep us informed about train status (I don’t blame Amtrak for the weather; just the lack of information). So much for trains.
Allow for Landscape User interface on a iPad or other tablets!
Please, its a pretty simple bit of coding to allow your App to adjust to the orientation of an iPad! Many of us use it with the keyboard and having to physically rotate the iPad and keyboard to accommodate the App is a distraction from the user experience!How about allowing me to order my meal when I make a reservation. This will increase my passenger experience and will make your onboard food logistical experience better! If you have a need to talk with another operator that does this, talk with the Swedish railway company! Also, how about getting to the point where a passenger can book a particular seat from those available? That passenger experience would also give Amtrak better boarding times, as passengers would be able to stand on the platform in the position where their reservation (car and seat) would stop.
Delayed and Dangerous
My arrival was delayed 2 hours and I found out from someone not aboard the train. The staff apologized over speaker for a delay, but provided no details. I had to call off work. Customer service rerouted me a dozen times before I got a recording saying that what ever department that could help me with the issue was closed for the holiday. This isn’t the reason that this is the first and last time I will use Amtrak, however. There were signs all over stating that masks were required. There was also a recording played over speaker. There was also a “Covid-19 questionnaire” that had to be filled out prior to boarding. So why is half the passengers sitting in my car not only mask less- they are hacking, coughing, sneezing all over the place and the staff (walking back and forth) isn’t enforcing anything? It’s like a moving urgent care and I’m literally praying that I don’t catch anything.
Worst communication and customer service EVER!
The app which is supposed to be updated in real time says “service disruption” and shows the train coming 1.5 hours late. We waited. For nothing. In the end my child and I had to walk away from the station and seek help. For decades I have taken Amtrak. I will now avoid them if at all possible. Here’s what happened today. As I get to the station I have an email because I have an account and signed up for delay notifications via email. Says the train is cancelled. No alternative transportation, no “jump on in the morning” no just. Sorry tough luck email but hey, Call Amtrak 877 number for help. I did. Waste of time. 30 minutes twice on hold - dead air hold - for 25+….another passenger had similar experience. At least have the courtesy to say the call center is closed, but no, Amtrak can’t even get that right!As mentioned above, the app showed COMPLETELY DIFFERENT INFORMATION than the email I received. I took a screenshot of yet another Amtrak “resource” saying yet a different thing “unavailabe”….what I have to say is this is completely UNACCEPTABLE!!! Get the communication consistent from one “resource” to another. Dealing with Amtrak lately has been miserable for me and my family. In short take the bus, or pretty much any other transportation except Amtrak at least until they can get their act straight cause it’s a CLOWN SHOW now.
App is okay
You can do alot on the app that the website offers, but I still feel like the app is lacking a lot. One thing I wish it had was when you’re on a trip, you could have an option to look at your stops and where you’re coming up on. There’s a list of all the stops in between for your trip, but I have to access it on the website (app takes me online), and because my trips have had 10+ stops before, sometimes half the list gets cut off and I can’t read the ETAs for the last stops. I wish we could turn on a notification from the app to let us know what stop were coming up on. I’m sure this could annoy people though, so I think being able to turn it off/on would be smart. I also think this would help considering we all know the times are never accurate
Useless for Booking Rooms
Their online “purchasing” system doesn’t update more than once or twice a month, it seems, if you’re trying to book a room for a long distance journey, don’t even bother. Anything they list as “available” isn’t. Have been trying to book one from Chicago to LA for over a month, and kept getting errors. I reach out to Amtrak to see what the problem is, they claim there are none available until the end of the month, 3 weeks after when I’ve been trying to book it. And all they can say is the “website takes longer to update.”I love riding the train and was looking forward to seeing parts of the country I had never seen. Now I’m flying. What a joke.
Horrible trip 🤦♀️
Was traveling my trip takes almost 16 hrs. I have taken this trip many times in the last year. Some trips were just fine. However lately the staff is just awful. I have to explain this to someone. So I purchased my ticket for $81. Trying to board the train the lady employee kept talking and talking to a customer about anything other than Amtrak information. So I finally get in the train. At this time the whole cart was almost full. So I went to the seat I was assigned to and there was an woman larger than myself it was obviously not gonna work for us for 16hrs if half that time. So both embarrassed I flagged over the conductor and explain our issue and he of coarse said smirky we’re all booked and full. Then the other woman who walks the isle. Again she argued and scolded stating loudly in front of everyone and I felt completely shamed. Not to mention that half of the train was empty. A man almost to late to even run before the doors closed. He got to be seated in one of the seat in the back of the carts. The whole 15 hrs not a person was set there. I had to walk past it in and off train and to the washroom. Hopefully this doesn’t again I also feel that my tickets Iv been buying is nothing to Amtrak. I have mention these employees and still nothing was done on either side
Horrid, Irresponsible, Anxiety inducing
Amtrak notified me via email that a pre-boarding check was REQUIRED 24 hours prior (the notice was sent well into the 24 hours, not giving me the REQUIRED 24 hours to reply). Rather than click links that could include malware and viruses, I went to view my trip via the Amtrak app. The app did not have a section dedicated to this COVID check. I closed and restarted the app. The app then had a COVID check section. THEN the app claimed not to recognize my trip or info provided (which I also have in print). I am not asking for full on royal treatment (I do not have Markle syndrome: I am a Black woman grounded in reality; I merely ask that vendors, companies, and employees do their reasonable best, and Amtrak apparently can’t manage this simplest of tasks) - however, I do require public accommodations to not make my experience of public travel more grievous or frustrating than necessary.
Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it. • Show your eTicket while onboard, including multi-ride and monthly passes - no need to print • Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points • Check train status • Find station information • Edit and manage your account profile • Save credit cards for quick checkout • Send your eTicket to Apple Wallet • And so much more... With the Amtrak app, you can do it all right from your smart device.
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