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SEPTA

  • Travel
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SEPTA

  • Travel
4.4
19.3K ratings
Age Rating

4+

Seller
Southeastern Pennsylvania Transportation Authority (SEPTA)
View in App Store

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User Reviews for SEPTA

5
Highly functional UI lacks accuracy

I’ve used the SEPTA app since it was originally released. With the new fare system, someday the sap will (can) replace the MasterCard physical (fiscal) requirement. With that being stated; the most important feature of the app is the schedule(s) correlated to departure station. Simply put, they cannot be depended upon for meaningful arrival/departure of the respective train. Most days, weekday schedules are predictably two to three minutes early. Weekends; good luck? Two trains on the MFL should have passed and not one or any delay reason presented. I am indeed writing this review waiting for the expected next train and not holding my breath for the fear of death. Not sure if the app itself or it exposes a weakness in the system. I would not rely on it for a timely arrival; it may cost you ~ RCM

ADHD Alchemist, Jun 01, 2019
3
Ehhhh

I really wish I could just view the entire schedule for RR not just point to point. Also after this most recent update my favorites are listed how I labeled them but the schedules aren’t there. When I try to add them back nothing saves and if I click on one lines favorites it doesn’t matter if I was looking up different lines schedule what ever I just looked up shows. The whole point of adding favorites was so I didn’t have to search every single time so I could quickly find out. Again it has been a frustration since this new iteration of the app that you can’t see the entire schedule like the PDF version. Honestly I’m about to go back to carrying around paper schedules.

Cebsn, Oct 04, 2019
3
Better than expected - Kudos

I was reintroduced to the app called SEPTA while hunting down the disappointing fact that I cannot add my SEPTAKey card to my Apple Wallet. No underfunded agency is normally able to pull off an app that gets 3 or more stars. But I really liked the functionality of adding of my favorite lines, along with visual and functional access to my SEPTAKey card. And BOTH displayed to me when I access the app. That tells me the developer knows “This isn’t an app for SEPTA. This is an app for customers of SEPTA.” I was able to crash the app once or twice on my iPhone6s doing a swipe down, cant remember where though in the app (Rail I believe.) Why not 4 Stars? Persistent alert badge in the app. I can view the alert but the badge does not go away therefore I no longer go to alerts. That is a huge no no.

johngameropa, Jun 04, 2020
2
please feel fix the schedule problems

Lots of good ideas here, and fantastic that real time is really real time pretty much everywhere, but so frustrating that the schedule times when you save things to Favorites are wrong!! BSL times are correct when you search the schedule, but wrong in Favorites (Ellsworth Federal to City Hall times are 3 or 4 minutes off). This makes me doubt the other schedules and doubt the app. The schedule part of the app is clunky and sometimes the searching doesn’t work, so I’m stuck with having saved my favorite routes. You can’t reorganize Favorites. So you have to think about the least important route and do that first and then work up to most important, and redo it if you add a route (because the Favorites tiles are so large that you have to scroll down to see them...I really liked the simple and easy single lines that appeared in the old app). Why doesn’t the map view show my location? It’s really hard to orient yourself when looking at a bus location on a zoomed in map.

mbp5643, Dec 04, 2017
2
Design flaws

There should be a combination of “Next to Arrive” and “Schedule” where I can say my starting & ending points, and pick a day I want to travel, and you give me all the times. I’m basically describing Google Maps so just copy that. The app’s Schedule is close but it asks what train line I want — what do I care what line it is? You tell me what train line works best for my chosen date and place, the train line is irrelevant. I don’t care.Also the Key … why do you hide the reload functionality? I thought tapping the Key logo would get me there — nope, hidden under the pull down. Finally, this might be a bug but expanding any Trip History option reveals absolutely nothing. No extra information, just an empty blue area. Where did I ride to? No way of knowing.

MEJA_, May 28, 2022
4
Good but needs improvement

This app is good but could use some improvements. The main improvement being mobile ticketing. This would improve using septa significantly:It will allow customers to purchase tickets anywhere at anytimeIt will reduce lines at ticketing kiosks and boothsIt will save time for the employees who sell and check tickets in trains as less people will have to purchase tickets in the trainHere’s one way this could be implemented:The app would allow customers to buy tickets between two stations. Once a ticket is bought, it would be stored in a “wallet” tab. When the ticket is about to be used, it can be “activated”. An activated ticket can be used, but they will expire after 2 hours. When a ticket is activated, it’ll show up in an “Active Tickets” tab. Clicking on this tab will display the origin and destination of the ticket. It will also show the date, the current time (including seconds) and how much time is left until the ticket expires. The live time and date counter ensures passengers can not get away with screenshotting or screen recording an old ticket. This system is an adaptation of the mobile ticketing system conducted very successfully by NJ Transit for the past few years.

MusicListener493, Aug 24, 2019
2
This has happened 2 times now

So I live near the Lansdale/Doylestown rail. I decided to take the train down to 30th street to meet my brother, as the timing worked out perfectly (departed at 5:10 and was bound to arrive at 6:05). I ended up taking an Uber down that night. What happened was that I arrived at the station on time at around 5, and ended up waiting 20 minutes at the station. When I checked the board that’s already there at the station, it said the next train was at 5:19. I thought it was no big deal, but then the train never shows up 10 minutes later. I check the app, and the screen read that INSTEAD of the 5:10 train showing up, it ended up saying that the next train was at 5:40. I have never been more frustrated at the app for making me late for both dinner and for a show. Please at least have some push notification for when the train decides to just not show up.

Señor OwO, Dec 04, 2019
1
Barely functional tracking

I don’t know what happened to this app during the pandemic, but the tracking before it was much more accurate and tracked way more upcoming buses. Now you’re lucky if it manages to “track” the upcoming one. “Track” because the given departing time is usually wrong. “On time” buses end up being late or early, “early” buses come late or on time, and you can follow the same logic with “late buses”. My issue with this is the app rarely updates to reflect the changed status. I can’t count how many times I’ve headed to a stop to catch a bus that was “on time” only to watch it drive past the stop I was headed to 3 minutes early while the app tracking says it’ll arrive in 3 minutes. Catching the bus shouldn’t be this daily frustrating game of guess.

simonewashere, Jul 03, 2021
3
Improved but still needs work

The app for the most part is great but for the bus route 40, most of the tome the buses are no where near the time it says it should be like in the morning. There is 3 buses that are either or late and never on time. I think that the app should tell you if the bus is early or not and the late time needs to be more accurate. Then also the next time arrival needs to be improved because when a bus is running late, it often doesn’t come back on the list after its scheduled time and you can’t track it no more. The last thing that needs to be improved is when you pick the stops. The stops take a long time time to load and typing in the stops name, most of the time doesn’t work which didn’t start happening until the last few updates.

Someone in Philly, Oct 17, 2018
3
Keeps crashing since IOS 13.3

Ever since the update to IOS 13.3, I’ve had to uninstall & reinstall the app on my iPhone XR a few times, something I haven’t had to do on my iPad mini. As I don’t drive, I have several routes I need to resave to my favorites. I wish there was a way to save this information to the cloud so it could be easily installed. There are a few features from the previous app that I wish had been incorporated in this version. I liked you could save an entire schedule choosing between weekday/weekend & now/different times of the day without entering the stop information again. I also liked being able to select nearby stops & seeing which line would arrive first without having to select the routes & stops. As there are times I have the choice of three buses, it’s time consuming to enter the route & stops 3 times. On the old app, the information was available for all 3 lines with one touch & a few scrolls. Overall, I do like the app, when I can get mine to work properly. It is convenient. This is a very convenient app

Tina D 117, Jan 08, 2020

Description

The official SEPTA app brings our entire transit network directly to you with near real-time updates on all of our vehicles. You’ll have access to schedule information, real-time updates approximately every 30 seconds, System Status alerts, and multiple ways to connect with SEPTA customer service. We’ve enhanced some of our most popular features for a seamless app experience including: Next to Arrive: Indicating which train or bus will arrive at your starting location and when.

Delay information: Updating every 30 seconds on trains, buses, and trolleys. Favorites: Located in one consolidated location presented immediately upon opening the app. System Status: Advisories, alerts, and detours integrated throughout the application for all transit modes for quick access to any changes on your regular routes. Fares: Find the right fare option to suit your travel needs and find more information on SEPTA Key. Connect with SEPTA: Through Facebook, Twitter, Live Chat, Phone, or by submitting a comment.

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