MTA TrainTime

Name: MTA TrainTime
Rating: 4.85956 (102421 reviews)

Travel

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MTA TrainTime

Travel

4.9

102.4K ratings

Age Rating

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MTA/New York City Transit

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User Reviews for MTA TrainTime

App is okay…and also inconsistent.

This app works most of the time for my needs. I am a monthly ticket buyer and commute via Metro North daily during the work week. When opening this app, sometimes it immediately starts right up, and sometimes it’s about 10 minutes of closing and reopening, restarting my phone, etc to get the app to do anything but be a blank, blue square. The conductors don’t care if the app isn’t working, they still want you to show a ticket. When there are outages, they expect you to purchase a paper ticket, despite already having purchased one digitally. Super annoying, and seems very common. Not sure if it’s a network thing or an app thing, but a solution is needed, whatever it may be.

3948372929383793, Dec 07, 2021

An amazing app… from the government

Well folks.. I never thought I would see the day that a government agency, the MTA no less, put out a genuinely useful, thoughtful, bug free and intuitive app. I’m honestly shocked every time I open it. Finding trips is easy, buying tickets is easy, it will show you the trains location on the map, and your location on the platform, and the crowding on each car, you get useful and timely notifications about track changes and delays. Really couldn’t ask for more. Whatever team developed this app, please have them do all of your software MTA (specifically the dumpster fire that is MyMTA, woof) 🙏

Acleversn, Aug 01, 2023

Wish all public transit apps were this good!

MNR/M has always been ahead of the curve when it comes to apps and e-ticketing. But this new combined ticketing and status app is leagues ahead of any other transit app in this city, and perhaps country. As both an NY & CT taxpayer and frequent MNR rider, and a rider of other inferior metro-area rails, I’m so happy to see such great work being done by MNR/LIRR with this app and their overall rail service. MNR riders in particular — we are truly blessed with such clean, modern trains, great technology, and a beautiful hub rail station (GC). This app puts NJTransit’s apps to shame (no surprise, if you’ve ever ridden their rickshaws).

benjherb, Oct 08, 2022

Time Saver and Ease of Use

Convenience is great with this app.I’m a Uni. Student who has to take the LIRR every four days out of the week. I’ve only bought a paper ticket once and have had no issues with buying or activating tickets, yet. Been using this app for about 2 months regularly and it’s great. Especially when I’m just able to catch a train without taking time to buy a ticket at the station. Less chance of misplacing my phone instead of my ticket. Don’t need to fumble my bag for my ticket. I just buy the amount of tickets I need for two weeks and stockpile ‘em for use. Just easier overall. However, I’m not keen on their refund policy for mistakenly ordered/ unused tickets- but the convenience is just too great. Unless there is a major problem, I’ll continue to keep using this time saver of an app.

Britty27, Oct 02, 2018

I’m a new traveler

I’m a new resident for Fleetwood I enjoy the the silence and peace in the early week days to work and coming back home the staff are very helpful when it comes to get the tickets and help others to get to their destiny , the only thing I don’t like is that I see some passengers using big scoters and take almos 3 or 4 seats at same time and they put theis bough legs in the seats like if they where paying for 4 seats is not fear for other travelers as well . Also I see how some people don’t pay for their ticket they hide in the bathroom and come out like 20minutes later avoiding paying .

chacho2728, Nov 02, 2022

Non-Functional App, Incompetent Phone Agentss

Why is there no option to add a payment option outside of making an actual purchase? I cannot input credit card info on the final payment screen. As soon as I input all my card info, it always just freezes and the “Accept & Pay” button doesn’t work. I have tried every single remedy: uninstalling & reinstalling app, using FIVE different internet networks, using different card, toggling “save card” option, among others. Texted chat agent, he/she couldn’t help. Told me to clear SAFARI cache 😂 Called phone agent, within a second of explaining my situation and the remedies I’ve attempted, he assuredly said “there’s nothing wrong with the app” like it wasn’t even a remote possibility, 😂😂 rushing me off the line. An app that has been out for LESS THAN A WEEK has customer support agents that are instructed to advise users assuredly and definitely, “there’s nothing wrong with the app.” 😂 I then called him an ugly name, which admittedly I’m not proud of, before hanging up, but he undoubtedly deserved it.

ecao1999, Aug 25, 2022

Just get the app, it saves so much time

I would give 5 stars but I didn’t want people to thing this review was fake. People I take the train to the city every fricken day, and this is the easiest way to get tickets. I don’t have to wait on a line, and the train workers don’t need to punch my card, i just show them my phone and they nod at me and my ticket. Some people were complaining IT do est process a payment but that only happens when WiFi is low, try again in a couple minutes and it should work fine. It’s only happened to me once and I was able to purchase a ticket in legit the next 2 Minutes. This app doesn’t take forever to load, it’s incredibly easy and useful. Seriously people it’s a free app, there’s no advertisements or anything. Just try it a couple times and if it’s not for you then it’s not for you, but seriously this app is way better than waiting on line. That’s just my opinion.

galvinguy, Jun 14, 2018

Astoundingly well-designed! Is this a transit app?!

This can’t be a public transport app. It’s too well-designed. It’s like competent programmers were hired who had a wishlist of design ideas that they wanted to implement from using the MNR and LIRR, and then they actually got to implement it. I feel like user feedback may have also been not only sought out in the testing phases, but also *gasp* implemented. From matching up potential tickets to the train time all in one place to carriage occupancy estimates to showing you any schedule info you might not need (including for the train you’re on, which many apps seem to forget you might need for your post-train journey!), this app has it all. This is a fine example of excellent UX Design, and I wish I had some improvement suggestions, but nope! Keep up the great work.

Henry pel, May 14, 2023

This app is amazing!

Idk why the overall rating is so low! The app is a blessing. Incredibly user friendly and very convenient for a commuter. I love the feature of the ticket activation because it it lets you use tickets only when you activate them. There is also a benefit of getting refunds within 5 minutes of buying the ticket. If one happens to make an error, they’ll most probably catch the error within minutes and can get a refund. That isn’t possible with paper tickets. Also, and my most fav reason of all, it’s environment friendly and is a huge step head of the digitization of the MTA.

jain.......Aj, Oct 07, 2017

Janky at best

I can appreciate the development and technology behind this and it's cool but I know better is possible based on other similar apps I've used. This app is super unreliable, choppy at times, and has a lot of issues that should really be worked in. Haven't seen anything major change in the couple years I've been using it. The big problem for me is every time I open it, it's super slow (and I have one of the newer iPhones with no issues on other apps). It takes forever to load a ticket and for some reason every time I go to activate a ticket my ticket wallet is magically empty, despite me having probably 60 tickets on file. I have to refresh and wait for several minutes for my tickets to load.

josh_od, Jan 31, 2022

Description

The official app of the Long Island Rail Road and Metro-North Railroad brings TrainTime to MTA eTix. You can now plan railroad trips and buy tickets all in one place without having to switch between apps. Whether you’re new to the system or a daily commuter, make your trips as seamless as possible with: • In-App Tickets: Our biggest request!

Securely buy and use Long Island Rail Road and Metro-North Railroad (East of Hudson only) tickets in the same app you use to plan your trip • Trip Planning: Check schedules, view track assignments, and see how full trains usually are • Realtime Train Tracking: See exactly where each train in your trip is, check when it will arrive, and follow it throughout your trip • Realtime Seat Availability: See the list of cars on your train and how full each one is for the best chance of snagging a seat • Alerts: Service alerts straight from the source, presented in the context of your trip • Chat: Text with customer service without leaving the app • Station Information: Check upcoming departures, elevator and escalator status, and ticket office hours • Trip Sharing: Send your trip details to friends and family • Saved Trips: Save all your favorite trips/trains for quick and easy access • Long Press Shortcut: Long press on the app icon for a shortcut to show your tickets right away