NJ TRANSIT Mobile App
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User Reviews for NJ TRANSIT Mobile App
Fix the app please
You know the blinking part on the bottom, sometimes, when you open the app, or let me rephrase, pull it back up from earlier, that blinking part on bottom doesnt work. It seems like not a big deal since you just restart the app and it works fine, however when a bus driver starts accusing you in front of whole bus that im trying to pass with a fake ticket, and telling me to step down from bus while im trying to pull the app back up, its freaking rude, not to say embarrassing. Can you please fix it so that we dont find ourselves in such a spot, and can rely on the app to work properly when we push the app icon , and pull the app up on screen? We pay tons of money for monthly tickets, i think we deserve smooth app service, let alone a little bit of human to human respect when boarding the bus. Idk this is really frustrating. Ive used this for years, i don’t remember having this issue before, it must have been with one of the latest updates, that this started happening. Thanks in advance
NJ Transit is a joke
I love the option of “giving a review” as if a good or bad opinion means anything to this quasi-public organization. It is interesting to note that on this Saturday evening home literally every aisle that offers ticket machines was barricaded off, thus forcing patrons to buy tickets on their mobile phones. The “hard working” (neutered) police officers of Penn Station claim the barricades are to “quell the homeless issue we are dealing with”. I fully understand that the life of a NYC police officer (whether it be NYPD, MTA, or Amtrak) has become nothing more than that of a crossing guard so I put none of this on them. I just find it absolutely disgusting that we are still expected to pay full price for a train ticket home when we are literally unable to buy a paper ticket.
Display Problems
App works great but this is the first time I had ever had an issue but my bus pass isn’t displaying properly. It’s only showing the month, QC box and a portion of the date, time and remaining time of pass usage. It doesn’t show the lower flashing bar which operators use to verify the authenticity of your pass. Hopefully this can be resolved because I don’t want to have to continue purchasing one way passes when I already have a monthly pass.
Needs to implement Wallet
The app is straightforward enough, but it NEEDS Apple Wallet integration immediately. How much simpler would it be to simply double press the side button to bring up your ticket instantly, instead of having to: 1) Unlock your phone, 2) find this app on the Home Screen, 3) tap into the app, 3) go to the tickets tab, and 4) activate your ticket. Those times where you might forget to activate your ticket is so annoying when the conductor comes around and you make the person wait for you to do all that. Just put it in the wallet app so we can show them our tickets instantly!
Junk - Could be much better if they tried
To add to my prior review. Now I can’t figure out how to add favorites; that functionality seems to have gone. Also why have they changed the color of the Gladstone branch to be the same as Dover! Who would have believed they could actually have made this awful App even worse!! Original Review follows -There a myriad of problems with this app. Some seem to have been fixed, others not. Here are some that remain: There are no maps. The schedules are clearly not fed from the same database as website - they direct you to the website for service changes. There are no alerts on the app. - you need to go to website for those. They display train numbers in the schedules section, it would be logical if this were a "hot link" but it's not. Some trains simply do not appear in departure vision at all (on an intermittent basis). To sum up - it feels like "they have an app. so they can say they have an app." but they don't really seem to care that it is a crap app!! Update - while cancelled trains show up as “cancelled” on Departure Vision they don’t on the Schedules. This is trivial stuff to fix. Also the customized alerts feature is really poorly thought out. Do they care - absolutely not?
New version looks nice but WONKY and nonsensical.
The new version of the app looks nice and modern. But it’s very annoying that my monthly pass pops up instantly when clicking “my tickets” because i actually have other tickets! Also it displays horizontally, which is annoying because I never asked it to rotate. If the ticket wants to display horizontally to distinguish a monthly from a single use, fine, but the functions should still remain at the bottom because I’m not holding my phone sideways, I’m holding it vertically. It’s very frustrating when trying to close the monthly pass to continue using the app or display another ticket. Also, the new version’s “schedule” feature got rid of displaying if a route has transfers on the results screen. I almost stayed on a train that had a transfer to get to where I was going because you have to CLICK the route to see wether or not you need to transfer to a different line or not. The old version said wether or not a route had transfers or not up front. It’s very misleading because I want to avoid trains with transfers if I can, and people who are new to NJ transit will for sure stay on a train instead of transfer if they don’t click to expand the route info because they’re under the impression there are no transfers if It doesn’t say so up front. Please bring that feature back. Everything else is fine I guess.
Awesome customer service
My heart sank when I accidentally overwrote my account due to one of those annoying tech upgrades on iPhone! I was on a train from NYC to my hometown for Christmas and couldn’t remember my password to any of my app accounts including my personal email 😰. I had about 20 one way tickets saved in my profile history. I found a phone number and spoke with Pam after the holiday. Patiently she troubleshooted the account and was able to reactivate the old account finding my history! Great way to end the year! Thanks Pam! 🙏🏼🌺
Crashes
New version needs some fixing regarding how we log in. Why do we constantly need to put in our password except for when we’re using stored credit cards? And this new version doesn’t work well with saved passwords on the iPhone - I use Touch ID to retrieve my stored password and it deletes my email. In general I love being able to buy my tickets via an app and the new design seems fine. Major issue that persists in this version: I need to open the app when I first get on the train in Penn Station but because of limited connectivity I often have trouble. The app should be able to show active tickets without connectivity. It used to be fine in that regard but a few updates ago it became an issue. Conductors get very frustrated when the app isn't open and running but that is very often not the fault of the riders. (That's another customer service issue - many of the conductors are outwardly hostile about the app - they need to learn to adapt but I believe that would be enabled if the app were set up such that it doesn't make their jobs harder. ) Just this morning I had the app open just fine. Conductor came around 5 mins later and it had kicked me out so he had to come back.
New App is very difficult to use- Monthly passes won’t load without internet
The old app would allow already activated single ride and monthly passes to be displayed when no internet. This is a MUST for areas where there is no cell service. Like Penn Station etc. It also constantly logs you out which of course you can’t display your pass when you are logged out and no internet to log in. Old app- put device in airplane mode - pass would display instantly if activated like a monthly. I never know when I will be logged out and have a train staff member standing waiting for me to display even when the app was already loaded when I was on the platform. If it’s loaded on your device for too long before needing to display - oops logged out again. Flash error. Needs to re log in with Face ID - hope you have data. Also Secaucus doesn’t show up in rail schedules.
Used to allow me to show two tickets at once…,((
…but for some reason they decided to take that feature away? I travel with my fiancé who happens to be in a wheelchair. So I pay adult fare and she pays the disabled fare. I used to be able to buy two tickets in the same transaction and display them both on the same screen. Now it only lets you select and display multiple tickets if they’re the same fare type. My fiancé and I already deal with enough challenges trying to get transportation for the two of us. We don’t need this extra hassle especially when I used to be able to display both at the same time. Now I have to awkwardly fumble and show my ticket, close out my ticket and then open hers. She can’t use her phone because of her disability so this just gives us an extra obstacle.
Description
Using the NJ TRANSIT Mobile App, it’s easier than ever to travel throughout New Jersey to New York and Philadelphia. NJ TRANSIT information is conveniently available to you. Buy and display passes or tickets securely and get transit options on your mobile device. •MyTix® mobile ticketing •My Transit Alert notifications; real time rail and bus arrival/departure information •Trip planning for rail, bus and light rail service Features: •MyTix – Buy and display your pass or ticket securely on your mobile device •Rider Tools – Manage My Transit alerts for push notifications, check service advisories and plan trips. •My Transit Alerts – Receive push notifications of NJ TRANSIT Rail, Bus & Light Rail travel alerts •Trip Planner – Receive suggested options for travel to your destination •Schedules – Make travel plans using quick station-to-station schedule for rail, bus & light rail •DepartureVision® – Get real time train status for your selected station •MyBus® – View bus arrivals for your stop •Contact Us – Provide feedback on your travel experience
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