Greyhound: Cheap Bus Tickets

Name: Greyhound: Cheap Bus Tickets
Rating: 4.83035 (121627 reviews)

Travel

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Greyhound: Cheap Bus Tickets

Travel

4.8

121.6K ratings

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Seller

Greyhound Lines, Inc.

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User Reviews for Greyhound: Cheap Bus Tickets

Tracker must be more dependable

This tracker is very helpful especially when going to a Greyhound bus station in the middle of the night. Waiting for a bus in front of a closed bus station is a personal security risk. Each minute of exposure adds to the risk. It is extremely helpful that I can use the bus tracker to anticipate the buses arrival, and I can be able to minimize my exposure waiting on the street. This is more than a convenience, it makes it possible for me to consider waiting for a 2 AM bus in not the best part of town. Otherwise that kind of security exposure is not an option.I would sayThat calling this service a convenience would be similar to calling the traffic lights at a busy intersection a convenience. Yes you can get along without them, but it makes life so much safer. Thank you

, Feb 01, 2019

Not impressed so far but app works good

Trying to book online via computer is a joke and even worse if you try calling customer service. They charge you an extra $20 to book a trip over the phone!! So far this will be my second trip with greyhound and so far not impressed. My first trip I was never sent my E-Ticket and called customer service and was told if I did not receive it I had to print the ticket but my printer doesn’t work thankfully I went to bus station and they were able to help me. Then bus was late an hour and then had to wait an additional hour because the driver was sick and had to wait for an alternate driver. Really hope this trip is better but I can say the app works great.

broncoface13, Jun 07, 2022

What is Going On Greyhound?

Used Amtrak before this multiple times and it was awesome, heard greyhound was a good bussing company! Absolutely not..... I bought a ticket a day in advance to head to Milwaukee, WI from a station two hours away (also in Wisconsin). Showed up the “20 minutes early to check in bags”. First of all, my stop was a curbside so there is no bag check in. Also, the bus literally never came? It showed an error message when I pushed “Bus Tracker” and then when I searched the Schedule # online, it showed 0 results. I applied for a refund after missing the event I was scheduled to go to, they denied my request about an hour later because I purchased an economy seat. Understandable given their agreement policy, however: 1) there literally was no other option for seating and 2) the bus and schedule just refused to exist at the time of departure. Checking my account later after the refund failed, well the app signed me out and my login credentials don’t work anymore. Thanks Greyhound, if only there was a 0 stars 👍🏼

Jon (S)@, Aug 17, 2020

Terrible Service

I wish Greyhound would stop advertising its services. One of the most unreliable bus I’ve ever been through. The bus tracker was also not helpful and unreliable...stated that the bus was already currently in the city and then suddenly was not able to track it any longer. Others have claimed they have already waited for over 24hours since their bus got cancelled yet the bus they got rescheduled to is no longer trackable..how does this make any sense? I also called and spoke to an agent yet all she was able to say was “if the bus does not arrive within 30 minutes to an hour, please call back at 5AM”... May as well have told me to wait till 5AM to see if the bus arrives and then call them back to reschedule... Never going through greyhound again and just sharing this out there for others to beware. Don’t go through Greyhound if you have to be anywhere at a specific time. However, this was just my experience..hoping you’ll have better luck than I did.

lochnload125, Mar 17, 2019

Can’t change address in app

Tried to book tickets. It has my old address. It prompts me to change the address if it’s inaccurate but I can’t see any way to do that in the app. After reading other reviews it seems the website might be a better bet.I’ve used Greyhound for years and had many good experiences, though they often run at least somewhat late. Layover times provide some buffer on long trips to “catch up time” if a bus runs late, but it is not a timely way to travel, especially long distance and sometimes short distance. I think the monopoly Greyhound has and a lack of regulatory oversight are big problems. Poor customer service is due to poor management and understaffing. I know two people who worked at Greyhound (a driver and a counter clerk). The crap they dealt with from management was unreal. We need a bus riders union in order to push for better bus service! And collaborate with the drivers’ union!

Maven802, May 08, 2022

Terrible Customer Service

This Company is terrible. They say they have free wifi at every station, That’s a lie. I I’ve been transferred from multiple stations within one trip and half of them don’t have reliable free WiFi neither do the Buses. Im supposed to be in Chicago right now Coming from San Antonio and there were 2 Buses on my Schedule that were ATLEAST 2 Hours Late. The first late bus leaving from Dallas was not announced on why it was Delayed and the 2nd bus leaving from Oklahoma City didn’t have a driver and it took Greyhound Atleast 2 Hours to find a driver. They don’t care rather if you have something important to attend and your scheduled Buses were very late, Because of these late buses, I Have to Suffer from their mistakes by waiting for another bus to come and take me to St. Louis to Chicago, and to add on to that, This bus isn’t coming until the next day, So Im stuck here in Tulsa, Oklahoma for a WHOLE DAY, JUST BECAUSE THEY CANT KEEP THEIR SERVICE IN LINE. I will never recommend Greyhound to anyone. The way you guys treat your customers especially off of your mistakes isn’t fare at all.

MCLB Rio, May 17, 2019

PLEASE DO NOT USE THE APP

The app says everything you’ll need is on your phone as long as you book the ticket using your the app. This is a complete lie if you use the app to book a ticket with this idea in mind you will ultimately be forced to print out a ticket with no option to use an E-ticket instead even if you call customer service. The app does not use eTicket as default , like it should be if there literally marketing everything you need will be in the app once booked and purchased. But by default Greyhound will make you print a ticket and It’s very easy to miss I actually was never prompted to choose a option it just chose for me and me assuming the app was telling the truth I would be giving an E-ticket but this wasn’t the case. I feel like this would be such easy problem to fix but it’s obvious this company does not care. I’m deleting this app ASAP and hope nobody gets stuck in a situation similar to mine without a printer “which happens a lot, coming from the rep I spoke to on the phone”.

McNizzle02, Jul 15, 2019

Needs some updating...

There are a few key features I was hoping for in this app, however not all my expectations were fulfilled. One thing this app does nicely is the live tracking information, it allows you to see how many stops are left as well as an ETA for the bus. There were some difficulties buying tickets through the mobile platform, so I had to buy my tickets on my computer instead. After buying tickets they are viewable in the app, however there is not always the option to use only a mobile ticket.The app is useful as a source of information but little more than that. There is potential but for now 3/5.

NoZOmbieSeVer, Jun 05, 2021

Customer Service is Poor

The app is a great idea. However, beware that it allows the the same person to be booked for the same bus at the same time when booking multiple people. So, if you are booking Economy you will have an unusable ticket(s) that they will not correct even though it is an obvious error caused in part by their app. Their agents by phone told me their was nothing they could do. When I tried to get resolution by phone the first agent would not let me talk to a supervisor. When I called back and talked to a different agent she put me on hold to talk to a supervisor and the call rolled over to a survey. When I rated the first question a “1” the survey dropped the call. I guess they do not like bad news. I tried their chat and before I could complete the text she “Rochelle” closed the chat. On the third try I immediately told her she was closing the chat before I could text. She explained they receive a lot of chats and they handle four at a time so their protocol is to only allow 1 minute. So, the app is a great idea but it allows errors that are not correctable by employees, even if the error is obvious. They have a 19th century management style and do not like bad news. I do not expect this review to see the light of day!

RHRkiko, Feb 13, 2020

Excess Carry on baggage

Drivers seem to be a little rude sometimes. Bus was an hour late and the the driver(Roy Williams) gave 15 min. about him knowing the route and he was working on his day off, helping the passengers and himself out. While that was well and good, I would rather have been traveling toward my destination. The passengers are allowed to carry too much baggage on board and they seem to think they’re entitled to take up as much room as they want. I think it should be stressed that boarding passengers are entitled to as much room as the passengers already on the bus. I’ve seen bags so large they take up as much room as an adult passenger does. Effectively taking up a seat. How the driver would allow this I don’t know. But that’s part of the problem.

spacenit, Sep 07, 2018

Description

With the Greyhound app, everything about your trip is at your fingertips. It is your personal ticket kiosk – in the palm of your hand. • All access homepage - Access upcoming trips, book a new trip, find travel inspiration, station location information, and track your bus directly from the home screen. • E-Tickets - The future of bus travel is here! We're making bus travel faster and easier than ever before by offering E-Tickets.

Now when you buy your bus ticket from the mobile app or on greyhound.com you can choose to have a paperless E-Ticket delivered right to your smartphone – no waiting in lines, no waiting for an email ticket. Spend less time at the bus station and more time enjoying your trip! • Check-In - Check-In for any trip that is E-Ticket eligible from the Home screen or Trip details. Check-In begins two hours prior to your scheduled departure time. We’ll send you a message on your Home screen to remind you it’s time to check-in. • Personalized updates - With our new design, you will get everything you need for your day of travel on the app home screen. Personalized messages will let you know when it’s time to check-in for your trip, count down until it’s time to depart, and even allow you to access your E-Ticket. • Road Rewards Members - Sign-in to your Road Rewards account, and you’ll have easy access to all your trips and tickets in one new convenient place called Trips. You’ll see all of your upcoming trips and have access to your travel details. If you are not a Road Rewards member, sign up now. It's free! • Trip details - You’ll see all your upcoming trip details and get notifications on when you can check-in for your E-Ticket. You can also easily find station location information and contact details, driving directions, or track your bus. For details on what personal data we collect and for what purpose, including location awareness and interest-based advertising, your privacy rights and how to exercise them, visit www.greyhound.com/legal/privacy-policy/