RICEPO by Weee!

Name: RICEPO by Weee!
Rating: 4.33654 (2701 reviews)

Food & Drink

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RICEPO by Weee!

Food & Drink

4.3

2.7K ratings

Age Rating

Seller

Ricepo LLC

View in App Store

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User Reviews for RICEPO by Weee!

They use customer to adjust their machine learning Model

I will give -100 if there’s a choice. They send me food that is completely different from the pictures on the app, The pictures shows it was a soup and I got some small biscuits! they say becoz the technical department matching wrong photo, as an software engineer I know they are using customer as human to correct the model result becoz they don’t hv money hire more ppl doing for them, they want to safe money and take advantage of us, what a shame! They even tell me , we put a line on the app: the real dish may be different from what you bought. I understand slightly difference, but this line should not excuse their fault, they use this line as legal means to protect themself , what a shame!

awfulrecomAlgo, Mar 09, 2022

Irresponsible Delivery. Poor customer service

I ordered on Recipo for so many times from New York to Boston, but I’m so disappointed in this app. I ordered 2 bubble tea, and the delivery guy claimed the road was closed (while I can still see cars on the road from my window). He said didn’t want to deliver my food anymore and hung up the phone with super bad attitude. The most disappointed part is how the customer service responded, they said they had to communicate with the driver first before making any decision. The driver uploaded a video that makes up the ‘fact’ that it’s a road close so he couldn’t turn left. However, the truth is the road he was on the right way. Even if the road is closed, he should have called me and I can pick up instead of telling me he didn’t want to deliver anymore. Recipo needs to have a better control over the delivery service to avoid this kind of irresponsible delivery man. After so many calls and time wasted, I got fully refunded, however, I’m so disappointed and will stop using this app anymore.

BostonKV12345, Jun 02, 2019

Please make the tip flexible to encourage good delivery practice

Having a fixed tip has its benefits and I do agree that the drivers need a reasonable amount for their service. However, setting it as fixed amount won’t encourage good delivery since the driver can come whenever they want and choose not to bring up the food to you.Please consider setting a minimum tip instead and have flexibility in the final amount. Then those who deliver the food on-time and actually send the food to the door can be differentiated from those who don’t. Otherwise the delivery person has no incentive to do better.

BroTurtle, Mar 02, 2022

Delivery is a disaster

While the app is easy to use, the delivery is a disaster. The first time I ordered through Recipo, the driver picked up the food and never delivered , or answered the phone. Although I got refund, I was unhappy about the experience. In general the delivery takes about 1 hour, as the driver usually picks up multiple orders and then deliver. But if you plan in advance, it’s still acceptable. Yet, yesterday, the order was on the way for 2 hours. I tried to call the driver, it turned out that the driver left a wrong number, likely on purpose. The real number owner was very frustrated. These experience show that the delivery part of recipo is a lot problematic, recipo should work on it

Dee Shui, Oct 04, 2020

Not perfect, but the best out there

I have used RICEPO for more than one year now, as well as other food deliver services. So far, RICEPO has brought the best overall experience and is the best food deliver app on the market based on more than 200 orders that I made with this app. Their customer service is fast, polite and responsive. The food/menu information is up to date with all the restaurants. They offer real-time map track with every order. The delivery people that work with them have been offering fast delivery most of the time. RICEPO has made 2020 a lot easier for me.

linger25, Nov 08, 2020

My food was fine and delivery time was shorter than expected...

I was quite confused while deciding whether to believe the good or bad comments of this app. But I decided why not just give it a try (I can’t live without Chinese food). End up the delivery time was 37 minutes and I don’t see a problem with the food. My thoughts about the hating comments might be coming from 1. One of the cities that this app is new launch and not operating well. 2. The competing apps playing tricks on each others’ comments. Therefore, I would suggest people just try to download and look at its menu, price on their own. Maybe give it a try too like how I did and you might have a good experience like me. (Currently staying at Columbus, Ohio)

Lsc6B16, Jun 06, 2019

Room for improvement

We use the app at least several times a week. It has really spoiled me. The app has been improving since they start developing. It is very easy to use and they have made it more convenient with the new UI design. I have never had any real problems with the restaurants we ordered from. They usually have it delivered to my door within 40 mins. The customer support people is nice as well. On my recent order, I wanna add one more item, they contacted the restaurant on my behalf and added it quickly. My order arrived with all items I want.

Meredith Iris3hc, Jan 23, 2018

Good food but terrible customer service

I have been using this app for over one year. I see that everybody is complaining about the late delivery, which is absolutely true. Don’t be surprised if you get your food after two hours. Here I just want to share some worst experience that I got as a long term customer for RICEPO. About one month ago, I was in my friends home. I used RICEPO to order some food. After the order was placed, I noticed that I used my own address instead of my friend’s, where this app will not deliver to. So I contacted RICEPO immediately through their app to cancel the order. A few minutes later, their customer service called me stating that the restaurant has already finished two dishes so they cannot cancel it. Really?? After less than five minutes?? I said okay, I will keep the order, but can you deliver it to my friends address? They said no, you have to go home and wait for the driver, who should arrive in 40 minutes. I said fine. So I arrived home after 30 minutes, waiting for the driver, who was late for another 90 minutes. That day was supposed to be a farewell party for my best friend, and I wasted over two hours waiting for the food delivery. When I took the food to my friends home, everything got cold already. Then I called their customer service, which was apparently a google voice number. NO ONE picked the phone. Sent out a text message to them, which was also ignored. This is how you will be treated as a valued customer. Good job RICEPO.

Ray Nickname taken, Feb 23, 2019

Convenient but easy to make mistake

This app is easy to use and have many Chinese restaurants selections. The delivery time is usually within 30-60min which is ok. Compared to larger apps, this small app have a lot things to improve. The check out process is too simple to make you easily make mistake. If you immediately realized something is wrong, there is no regret bottom. Especially the tip section, if you enter $50 but you mean $5 and you accidentally submit your order, you will pay $50 and you can not recall the order. I hope there are some separation between the selection steps, so ppl can read clearly, what items they ordered, how much each item priced, and how much tax and tips included. And left 3 min cool time for recall if immediately find out something is wrong.Since there is no regret button, the next option is to contact the customer service. However, the service home page in the app wasn’t work. It linked to “Page Not Fund”. I can’t find the customer service in their home page how can get the service.

rongrong11, Aug 25, 2020

The way to eat at home

I write this review from an interesting perspective. I was a restaurant manager for over thirty years until just recently. RICEPO is a great program for the restaurant as long as they have an assigned person on that aspect. Now, as a guest, I have received multiple deliveries from many places and have yet to have a bad experience. This is a great program in which you have restaurant food in the comfort of your home.

進掃通過碼以可, Nov 18, 2019

Description

Enjoy 15% off your 1st RICEPO order. Promo code HIAPPLE. (Terms apply) Are you craving for authentic Chinese food? Get it delivered!

No registration required. Simple and fast ordering. Fast delivery. Low delivery fee. Daily exclusive promotions. Complete your order with RICEPO within just 15 seconds. -------Special Features-------- ・Hand picked Chinese and East Asian food restaurants. Guaranteed Authentic. ・Eye catching Michlin style food photos. ・Enjoy FREE delivery from tons of restaurants. ・Unique bundle service, combine with nearby restaurants and delivered at the same time. ・Every cent counts! Collect points and use it to redeem quality dishes. ・Enjoy faster delivery and lower requirement free delivery for VIP members. ・Don't know what to eat? Try FEELING LUCKY and let our recommendation suprise you. ・Who doesn't like promotions? Enjoy our endless exclusive delivery promotions. ・Easiest and fastest order system. Complete your order within 15 seconds. ・WeChat Pay, Alipay, Apple Pay, and credit card, choose your favorite payment method. ・Worry-free with our best Chinese/English customer service. ・Available in more than 40 cities in the United States. ・15% off your 1st RICEPO order. Promo code HIAPPLE. You eat. We take care of the rest of it. Contact: Email: [email protected] Phone: 888.6688.521 WeChat: RICEPO Facebook: RICEPO