VIP Access for iPhone

Name: VIP Access for iPhone
Rating: 2.68204 (824 reviews)

Business

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VIP Access for iPhone

Business

2.7

824 ratings

Age Rating

Seller

Broadcom Inc

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User Reviews for VIP Access for iPhone

Zero stars

If I could give this less than 1 star, I would. My employer decided to make us use this system to log into our account away from work. Since they did this, no matter how many times I download the app, register, go through all the steps, follow troubleshooting to the T, nothing works and I am unable to view any of my pay stubs, vacation time, and any personal information outside of work. My phone shows one ID number, but my home computer shows another and I can’t log in to change the ID, because I’m not getting the correct security codes. This entire system is a waste of time.

chloebear(:, Sep 16, 2018

Always updating and increasing security

I have been using Norton for two years and not a problem so far. They are always making their products better and easier to use, frequently updating and adding adding more security for our protection. Not a complaint here, just understand that at first it seems like a lot of extra work to be doing for a “unlikely” chance of theft. However, the chance is increasing exponentially and it’s such a relief to know they have my personal data secured and monitored.

DayWalker1388, Nov 02, 2018

It works, nice & simple and easy to use

To those that want a work around for their single but damaged token or their soft token on a smart device stopped working, I setup token generators on my iPad, my iPhone and I got also got a physical RSA token (from my financial institution) You have to do the same otherwise you will get locked out. Also, physical tokens have a long battery life, but it’s worth getting one.

Deteoj, Apr 20, 2021

Best Internet Security Software

I’ve been using Norton for many years. I’ve tried other internet security softwares, and hands down to Norton. I’ve tried Kaspersky, Mcafee, Bitdefender, and I only liked Norton and Comodo. But Norton has the most navigable and best user friendly platform, and it does what it says: protects and monitors. I highly recommend Norton if you’re not a tech savvy person and want an internet security software to protect your pc and phones.

HnubYaj, Jan 23, 2019

Stopped doing the only thing I need it to do

In truth, I never understood why my job ever made it necessary to have this app and now that it doesn’t work, even more so. This app hasn’t been working for me for months, but I was still able to sign in to my work app so I didn’t concern myself with it. Now I can’t even do that. I’ve uninstalled and reinstalled and no change. The only thing I need from it os to verify my identification so I can ho about my workday and it has long stopped doing that. I have no idea why and it is extremely frustrating. I can’t perform basic functions since they want us to use our phones rather than rely on equipment and I definitely can’t help customers at all. The only reason this app exists is to verify my login and it can’t even do that?

Jaye2kay, Mar 13, 2022

Not necessarily the app’s fault

From my observations, at least for some vendors, the generated key is appended to the password, and the receiving system is expecting it when two-factor authentication is enabled. This fails when the resulting password string exceeds the maximum number of characters allowed in the password field. So, for example, with E-Trade, you need to limit your password to 26 characters if you want to use two-factor authentication although you can actually use passwords up to 32 characters long. Why? Because you will need room for the additional 6 digits generated by the app. Given the number of negative reviews here, it is strange why this has not been discussed with the vendors and explained to the customers as a potential problem; hence, reduced rating for the app itself.

Lapinek, Feb 28, 2023

Fantastic application that’s clearly prone to user error

This app works beautifully. It’s secure, and it’s fast. People will whine about the credential SYMC changing when they uninstall and reinstall the app, but that’s for their safety. Having a userid and password puts you up for compromise whereas just changing it when the app is removed is much safer because no user data is stored. Many people seem to struggle with this app, to which I say, learn how to use a smartphone please.

MidichanRose, Sep 17, 2020

Your Choice

I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.

Northern Frustration, Nov 19, 2019

Missing some features

I guess it is better than using no 2FA at all, but there are 2 glaring weaknesses in the app:No way to backup the credential. So if something happens to your phone you’ll have a hard time getting access to your account/sYou only get 1 credential with the app, which means that if you want to use the app with 2 or more companies, you’ll have to give them each the same credential, which is a security risk. Note that the barcode option is for OTP, so that is for a different set of websites.

parade72, Jul 14, 2020

Embarrassing

One entry I found for Symantec’s valuation is 10.7 Billion. That’s billion with a B. I’m bringing that up because it’s simple RIDICULOUS that a company with significant enough resources to reach a 10+ billion dollar valuation (and one that supposedly focuses on digital security!) could produce an app that functions so poorly. Not being able to effectively link accounts, copy the OTP, or set up the app with a new phone is, well, absurd. The number of other poor ratings indicate that I’m not alone in my feelings about this app. But hey, maybe it’s my fault. Maybe I shouldn’t expect billion-dollar companies to produce software that functions properly and is easy to use. As with most things, it seems Symantec spent the lowest amount they could and as with most other things, you get what you pay for. Kudos to Symantec for saving as much money as possible for a security application!!!**update: given how *hit this app is, I’ll be turning off my 2FA for E*Trade so I NEVER EVER have to use this app again.

QC bull, May 07, 2022

Description

Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts. • Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts. • QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites. Use VIP Access at participating organizations such as eBay, PayPal, E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network: : https://vip.symantec.com Features Strong Authentication VIP Access adds strong authentication to your normal login in one of the following ways: • Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password. • Receive a push notification on your mobile device that you approve as authentication.

If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you will be prompted for the additional local authentication such as passphrases or biometrics. • Enter a challenge number on your mobile device that you receive during authentication. The challenge number proves that you are physical present during authentication. • Use Touch ID, Face ID, or Passcode in a push notification to authenticate yourself on your mobile device. Note: Touch ID or Face ID authentication requires that your mobile device is Touch ID or Face ID capable and that you have registered a fingerprint or facial recognition authentication on the device. The strong authentication method you use depends on the method implemented by your participating organization. You can generate a security code even if you do not have a network or mobile connection. QR/App Codes Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites. Be sure to read the VIP End User Agreement after downloading VIP Access: https://docs.broadcom.com/doc/end-user-agreement-english