Disney Cruise Line Navigator

Name: Disney Cruise Line Navigator
Rating: 4.74146 (73497 reviews)

Travel

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Disney Cruise Line Navigator

Travel

4.7

73.5K ratings

Age Rating

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Disney Electronic Content, Inc.

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User Reviews for Disney Cruise Line Navigator

Very helpful but room for improvement

This is fantastic for providing daily schedules and activities and dining menus as well as deck plans. The chat function is great for keeping in touch but unfortunately it only vibrates and does not have a sound alert and so I missed many messages. Also, for some reason, at times I would get a notification saying that the person is "away" and the message would not be delivered even though they had their phone on. It would be very nice to be able to view future days' menus and activities as only the current day is displayed. As others have said, it would be very helpful to be able to view your room charges and also to make new reservations in it. Although we were told by cruise personnel it would work in the ports (as we left children in day care while we went to shore) it does not work on land in ports. Also, the "Help" section is worthless as it's just a few basic instructions and there's no search function and in order to get help you have to go to the IT desk which only has limited hours. However, I can't imagine functioning on board without this app--our last Disney cruise was years ago on The Big Red Boat before Wi-Fi or cell phones even existed and this provided a tremendous improvement in the cruise experience. This review is from our January, 2018 cruise.

Ancient TV Mouseketeer Fan, Jan 18, 2018

Disney Cruise App comments

We sure found this app to be useful and a lifeline to communicate with our party of 6 on the Fantasy ship. The texting function was very good most of the time. The two comments I’d make are that occasionally you are out of range and don’t get the messages right away...understandable on a huge ship. The second comment is more a request for an improvement. It would be helpful to have a time stamp when the messages are sent. Given that communications were intermittent sometimes, you could get a delayed message thinking that it was current. For example, “we are at the pool now.” By the time you got the message, it was after lunch and they were back at the room.We loved the current activities that highlighted all the activities from the current time forward. You could be reminded that you needed to leave soon to participate or see things you hadn’t noticed on the daily navigator. The deck plans were helpful too, to help you get somewhere quickly. The kids had fun with the countdown character clock to see how long it was until Cruise day, too.

BHelland, Oct 09, 2018

Disney dream 2022

My family of 5 just finished our 4 night cruise to the Bahamas. It was our first cruise and we definitely intend on cruising again soon with Disney! The service was exceptional throughout the entire vacation. The staff was very attentive and made our food allergy top priority. Thank you to Budi, our server and esmarelda! Rooms were very immaculate despite our tornado children messing them each day. Shout out to Eric for keeping them so clean for us! We did take part in the spa services. I booked a deep tissue massage for a member of our party which was only rated maybe a 6 out of 10. Sorry Disney, but we have had better massages for half the price. And as much as I loved the options and presentation of all the food, I was not impressed. There was only one day at enchanted garden, pirate night, when every appetizer, entree and dessert was to die for!! Absolutely fantastic food. All other nights, I felt the food lacked flavor and sadly, just wasn’t that good. However, I loved our vacation with DCL! I reserved a place holder for another in the future and cannot wait to return! Thank you Disney for making mine and my family’s trip so memorable!

fichixjsvcjx, May 27, 2022

Fantasy Disney Cruise. April 23-30.

I just wanted to say thank you to everyone in the Fantasy Cruise just enjoyed it every day, it was a double anniversary occasion my parents and my sister’s wedding anniversary. Everything went as it was planned. I loved navigating through the app every day to attend shows, to visit at ports, to enjoy the delicious meals at Royal Court where we met Eduardo Hermoso and his assistant Dany they both were very professional and friendly, each day Eduardo will suggest the appetizers, soups, main course and delicious desserts. Dany, is a great assistance, she always made sure my parents were enjoying their meals, very attentive and kind.Mario A our Room host made sure every day our rooms were perfect never lacking anything from soap, blankets everything to reassure of his caring and helpful manner. We met Patty from Peru, she was the sweetest server, made a beautiful rose for mom out of a napkin, impressive. We also met Miguel from Spain at Royal Court such an attentive, friendly and kind server.Wella at Senses spa was great and also Gladys always making sure we had enough towels, robes to enjoy the spa experience.The evening shows were awesome. I can’t wait to have the opportunity to enjoy another week cruise.Thank you to all the staff who made possible an unforgettable double Anniversary occasion.

Flowerslook, May 01, 2022

Easy to use and great communication tool onboard

Several years ago we used this app on our first Disney cruise but it is greatly improved. No need to use the onboard 'cell phones' provided to each stateroom. You can create your own groups and stay in touch with all the family on the ship. It also keeps activity schedules up to date but you need to get out of the app completely and then open it again. The last night of our cruise they got the okay to show the new Beauty and the Beast movie the night before it was to open in theaters. When I checked the app, there it was. Thanks for this useful tool. Two suggestions for possible improvements are 1) have the app actual give some kind of sound indication if you receive a text message. 2) have an additional financial part to be able to see what extras you have added to your trip and the financial responsibility for those additions. It would be far easier than having to go to Member Services to check what was on their final bill. Would be handy and could help Member Services cast members cut down on the volume of calls and visits to their area for information.The app worked great but there are always ways to improve. Thanks for helping make our cruise more magical.

Judy942, Mar 20, 2017

Still Needs Work

I’ve had the app since the days of the old fashioned suitcase which displayed the number of days left before the cruise. I’ve also been on 5 cruises (Iceland, Alaska, etc.) so I’m not a novice. The ultimate goal is to get rid of the daily paper navigator, which is an admirable goal. Here’s what needs work: still having to go in person to sign up for brunches, tastings, etc. Each time I’ve had to sign up in person, because the app shows no availability only to discover there was lots of slots still to be had. Palo was deserted and we had six people in our bourbon tasting. When the cruise is short, this time trying to book is burning my vacation time. Secondly, the ribbon that shows “Daily activities, character greetings, etc,” does not have a left swipe arrow to indicate that banner moves. I talked to others who didn’t realize this as well. The WiFi signup should coincide with the final setting up the app on board. There should be a prompt that indicates this as a next step. Don’t send me a long sheet of paper about the WiFi when the app could automatically do this and start the clock on the 50 mg of WiFi. Also, get the app to do little drop downs asking you to sign up for your placeholder on the app. Several new folks thought they had to go to the desk to do this. Keep working on this. I have faith in the design group! Put me in the testing group!

Love joy 2, Jan 14, 2020

Lackluster

Compared to the Disney’s park app, the Disney Cruise app is lacking. We just returned from Halloween on the High Seas and found the app to not be as updated as the paper navigator you receive in your stateroom each day. The parks app has so much integration in terms of scheduling dining, fast-passes, viewing photos, etc...this app just feels “empty”. We found that several event times such as fireworks, were not accurate on the app compared to the paper navigator. This is odd since the one bright spot of the app is the alert system. We were alerted that our glass bottom boat tour was cancelled due to weather early in the day which we appreciated since we were able to make other plans. Having said that, another alert popped up right before the scheduled time of the boat tour saying it was still happening. We just so happened to be in the right spot on Castaway Cay to check on the tour only to find out that it was still cancelled. Ironically, the weather was perfect at that point and had been for most of the day even though it was a little breezy and overcast in the morning. Odd.Again, overall, it seems like Disney needs to overhaul this app and my suggestion would be to take the lead of the parks app where applicable. Disney people like to plan. The app should help you do so.

MickeyBoatDad, Oct 30, 2018

Wonder Cruise

Chef Marsden in Palo, his food simply divine and sublime, in my opinion better than Remi on Fantasy (February sailing). From the first bite you can tell the greatness of flavor. I never had a Chef make us special item for dinner and brunch. He was certainly the shining star of our cruise experience when it comes to Disney Cast Members. We will be talking of him for many cruises to come! Our server Nikhil worked extra hard on the very first day as he was without his usual assistant and we could tangibly see how efficiently he hustled to satisfy us and everyone he was assigned. He was also attentive to us during non-dinner times at breakfast, remembering our names and likes/dislikes as well as making us feel special. He would make a great addition to Palo (which we dined in four times on this cruise)! Rosetta made towel art to a whole new level and the room was immaculate and felt clean. She even made signature towel art for our anniversary and special celebrations and had attention to detail when cleaning the room to what areas we used more frequently. She was a lovely room host! Alcohol class was fantastic with Craig, Kareem, and Pen.

Myke&Amy, Aug 08, 2022

Re app and ways to improve

The app was a little tricky to navigate especially hard to figure out when you don’t have access until on board for all of the navigator. Would have been easier to plan out events if I could have had an idea of what to expect and tried using the app at home first. Also on the daily activities there Should be away to not only see your favorites but also to show things you want to do as a must do. For ex maybe have an additional option to place a star on all the events you want to do and use the heart for the ones you must do. Bc I chose a lot of option for my favorites but it was hard to remember which ones were the ones that I didn’t want to miss.Also room service items should list more clearly what is available to get episode mentioned getting cheese platters and stuff it would be nice to know what all the options were and if any breakfast items were available And those items that cost additional should list the price. Lastly in case of an emergency there should be a way on phone that directs u to the muster area we went all over our ship on day 1 lost trying to find F. Very confusing if I needed to get there I would never be able to find my way. Just my thoughts.

NY JRP, Nov 16, 2019

Cruise experience

I wanted to thank Disney and their staff for allowing me and my family to experience such a magical journey! I sail on many top rate and we’ll known cruise lines. I have now abandoned ship with these other cruise ships! And officially now onboard the Disney team! You have gone over and beyond to release my COVID19 fear to travel again! For the app pre-checkin count down app which was super cool and easy to navigate! To the stress free and we’ll organise check in process at the port! No lines and stress free check in process! It took us less than an hour from our Covid testing to embark to for our fun to begin! It was so awesome to know everyone on the ship was required to test and know the entire ship was COVID19 FREE! The personal touch and attention to detail does not go unnoticed as if we have been cruising with Disney for years! The staff and shows was amazing it brought my family to tears every time we would discuss out evening events the next day! Disney has raise the bar so high that the other cruise lines has no latter to reach! I have begun my planning process for a cruise this upcoming fall! I am beyond excited to visit my next destination and ship with Disney! I can write a book on my experience but I will just have to wait until my next Disney cruise experience review! Thank you Disney for not giving up on Walt Vision you made him proud!

Virt4, Apr 29, 2022

Description

Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board! When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise! AT HOME Get Ready to Cruise · Retrieve your reservation so you can review details including required documents, make payments and more. · Use My Online Check-In to fill out your cruise documents and register kids for youth clubs. · Explore activities and entertainment. · Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Keep or change your dinner Seating assignment. · Add or edit Vacation Protection Plan and Ground Transportation. · View your Air Transportation. · Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. ON BOARD THE SHIP Enhance Your Experience · View onboard activities across your entire voyage. · Plan your day, from shows to shopping. · Review your ports of call and at-sea days. · Read details about activities that interest you. · Check menus before dinner—kids’ menus too—and easily access your dining schedule. . Check out the latest offers and specials. · Save favorite activities in one convenient list. · View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Find Disney Characters throughout the ship. · For assistance, visit our new Help Center. Know Where to Go · Explore your ship deck by deck, from bow to stern. · Find locations of the activities you want to do. Stay in Touch · Use Onboard Chat to stay connected to your family, friends and shipmates. · While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. · Use our wide array of Disney emoticons to express yourself as you chat. Download the Disney Cruise Line Navigator and get started! Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature. Privacy Policy: https://disneyprivacycenter.com/ Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/ Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ Terms of Use: https://disneytermsofuse.com Do Not Sell My Info: https://privacy.thewaltdisneycompany.com/en/dnsmi