Token Transit
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User Reviews for Token Transit
Great app
I downloaded this app for my son to ride the bus. It eliminates him having to have exact change and gives me the option to pre-pay bus passes for him. The customer service is great as well! My son activated a pass because he saw the bus approaching the stop. The bus didn’t allow passengers to board due to maintenance issues and he ended up not being able to use the pass he activated. I called the bus agency and they gave me the number for Token Transit. I left a VM on a Friday evening and received a return call the same day. They credited my son’s account.
Fast to download, Easy to install, Convenient to use
This very simple iOS app is new to Sunline. I was able to download it and buy a bus ticket in less than 5 minutes. A fast download, it’s easy to install, and convenient to use. If I didn’t have exact change to ride the bus I’d look for an alternative means of transportation. I strongly advocate using public transit to reduce the man-made harm to our environment. This app has made it more convenient to ride public transit! If I don’t have exact change I can purchase a ticket with this app. Try it - you’ll like it!
I was writing out checks almost weekly 🤓
It took me a while to find the right agency, but the app seems to work like a charm. I bought passes from the incorrect agency twice and was refunded both times; a very nice move, that I didn’t have to suffer from my mistakes. The first time I couldn’t find my agency, so I just found a description that kinda fit. The second time, I choose the correct (ADA) service of the agency, but from what I have experienced, using this app is as simple as bringing up the app and displaying your ticket. Each ticket lasts 30 mins so I can get it ready as soon as I see the Transit pull up. I haven’t looked up what to do if your phone dies, or if you lose it; those would be good to know.
Token transit issue
I’ve been using token transit for a while now and I’ve never had any issues with the app. It’s actually very easy to use. But since this morning for the first time when I purchased a ticket, it confirmed the transaction and I can see it in my bank; however, when I went to open the app to show my ride to the driver, it wouldn’t open. I tap on it and goes blank! I uninstalled the app and installed it again but the same problem occurred. I’m not sure what else to do as I rely on this app for my fares. I would be grateful if you could assist me with this! Thanks
Awesome customer service!
The updated version 4.3.1 Everything was GONE! Even the bus pass, that I just recently purchased last week. ($65). Nothing had transferred over. I was frustrated to say the least. The customer service is a chat, in an email based form. No number to call. So I didn’t know how long things would take until they got resolved. Alex was the rep who assisted me. Alex was fast, friendly, & efficient. By mid afternoon, everything was restored, even my bus pass. I was surprised & grateful for how quickly things got resolved. A special thank you Alex, for helping me out.
Very satisfied with the customer service
I live in Oklahoma and I accidentally used 3 passes I bought for the for the river cruise thinking I could use them on the water taxi on the canal. My father did the same thing all by accident. Token Transit helped us out and refunded the passes that were never actually used. Phillip was great and helped out a lot. I used some passes on the trolley and they are quick and easy. I look forward to trying out the actual river cruise next. Thanks again. Great job.
Helpful to customers & transit system
Token Transit works smoothly and quickly for me. When our small local transit system offered free rides, I had already activated a day pass. Just two phone calls restored my money to me! The dispatch center for the bus gave me TT’s number, and I left a voicemail with my name and explanation. Most kind!I also appreciate that this free app is a boon to our transit system, which is a public service with a lot of expenses. Here is a way to simplify collecting fares, that has no additional equipment needed on the bus! I hope more counties will implement it, for the benefit of riders and transit budgets, too.
Tell my agency to not have a 4 minute cool down.
My bus arrives at 7:01am the other bus at 7:15. If it arrives late. It’ll not arrive at the cool down. Maybe I don’t understand it well. 1.4mile here is twice the pain due to elevation. Why I decided not to walk. I also tried finding the closet bus stop to there. But 7 minute walking. So it’s all 2 miles to transfer. Though when I choose the bus time. I choose the next bus at 7:45. Did make it time from the cool down. Other none app note. The bus I get off becomes the other bus I need to get. So not sure here who will be at fault if it’s late.Between the bus across the street. There was no cool down. If I get off at after the 30 minute time. Bus is ready between buses.. But the bus driver wanted to leave early. And my cool down was at 2 minutes. Maybe compared to the others that went to same buses. They might have been further away. Maybe I need to wait further away.
So Convenient!
I’ve used the Token Transit app for nearly a year now and I love and appreciate the convenience. Purchasing passes takes only minutes and the comfort of not having to scrounge for cash and exact change is a godsend. Their customer service is superb as well. A month after I began using the app, I got a new smartphone. I emailed customer service and they assisted with transferring my pass to my new phone in minutes. If you regularly use public transportation and are in one of their markets, do yourself a favor, download and use this app!
🤔 Link agency routes & times?
I cannot understand why the makers of this app would not simply provide a link to each transit agency’s schedule and routes. How hard could this be? And how convenient would it be for users, esp. first-time users? Come on developers, do the obvious thing.5 stars for an otherwise clean & simple app that helps people get out of their cars and then onto transit 🚃 🚎 🚌
Description
Use Token Transit to buy passes and ride public transit using your phone. Easy, quick, and convenient: buy your passes and ride anytime. 1. Purchase - Select your preferred fare type in the Token Transit app. 2.
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