Texas Roadhouse Mobile
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Mobile
SDK by Qonversion.
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User Reviews for Texas Roadhouse Mobile
App was better before
I don’t know why y’all had to change this app so much, I liked it way better before, it had my debit card saved in it and was easy to use, now since I had to completely reset my account for some stupid reason after updating I don’t have my card saved in it anymore and there’s no option to just add a payment method and says I have to order something to add it but I never use it that way, I like to use it to pay my bill after a meal because I eat at the bar and it makes it easier to just pay on the app because the bartender is always very busy, but now I have to re-enter my card info ever freaking time I pay so it’s just an inconvenience now. Why couldn’t y’all just leave good enough alone??
Easy peasy ordering!
Sitting out in front of the Texas Roadhouse, listening to the happy chatter as people wait to get into the restaurant. It’s nice and cozy in my car and I can order what I want and wait a little bit, pay for it with a gift card given to me by a dear friend and shuttle off to enjoy my meal in the quiet of my home. Thanks so much for Texas roadhouse’s consistently wonderful food and cheery atmosphere as well as getting modernized by letting me order through an app on my phone, so easy peasy, I love it! Highly recommend to any of you that don’t want to brave the restaurant scene:)A+++
Back again
I got the app when Covid first started, that experience did not go so well . They told us to park in the designated parking spot and call the number which I did. My order was not ready when they said it would be. 15 min later. I get a text that it was ready. They did not say you had to go to the window and pick it up. I waited about 15 min in my car then asked inside where my order was. Was directed to a window outside. Then I got my order and my mistake I did not check it. I did not realize that my order of a dozen rolls was not there. I was all ready back at work so I called the restaurant. The person that answered had me give my email to her and said she would email me a coupon for a dozen rolls I could use on my next visit. I never received the coupon. That is when I deleted the app. I have not been back since. So we will see if things has changed and I receive better service.
Great restaurant, absolute garbage app.
There is only one location in St George Utah. The restaurant is great and the staff is amazing. The app however is another story. Whoever is in charge of the integration between this location and the app should try to use it. First you couldn’t even order to go. Then To go check in doesn’t work, seat ahead check in doesn’t work. Multiple times I have waited well beyond the advertised time and tried to check in multiple times through text. It never works and the staff and me just get frustrated. It’s 2021 and every other chain has really stepped up their app and remote check in process. The developers for this app should get with it or figure out the issue with that location. Supposedly it has been put up the chain to corporate from the restaurant with no resolution.
Gift card use
If you have a gift card that doesn’t cover the entire amount of the check, it’s really frustrating to place an online order. Last week I tried to order from the app several times, get to the checkout and enter the gift card and it kicks you out. I repeated this 4 times. I then just went to the website hoping for different results, but same thing. If the gift card does not cover, it kicks you back to the beginning and your cart is empty. I actually gave up trying to order. I tried tonight with a smaller order that the gift card covers and it worked fine. The problem is that when you only have a few bucks left on the gift card, it is impossible to use with an online order. Thanks
Good but Side Option Problem
Generally, this is a great app. I’ve used it many times, and the only problem I’ve found is that salads are not listed in the first forced side order. If you want two salads as your sides, you cannot do it. I’ve tried adding that in the special instructions, and that didn’t work either. The first list forces you to choose no side, then call the store to let them know you want two salads. You might as well just call instead of using the app IF you want two salads as your sides. I hope they will make both lists include the salads and make their special instructions work in the app. Calling puts you on hold forever, which defeats the purpose of online ordering.
Great restaurant - terrible app.
I’ve used the Join the Waitlist feature in the app the last three times I’ve gone to the restaurant and every time, I don’t get notified when our table is ready. This latest time, I joined the wait list @ 5:33pm and was quoted a 25-35 minute wait. Got to the restaurant at 5:55pm, checked in with the host, gave him my cell number and had him read it back to me due to all the problems I’ve had. Host tells me it’ll be another 10-20 minutes for a table. We wait 30 minutes until I finally go check on our table. The host tells me they’ve been texting me for 20 minutes. I received no text messages, just like the other 2 times before. Host tells me not to use the app as it doesn’t always work. I also speak to the owner/manager about the problem. He also tells me to not use the app. And yes, I checked my phone. I don’t have any text messages being blocked.
Faulty App
I am not sure why the old app made a mandatory change but it is not for the better. I normally get Texas Roadhouse at least once a week but because of this app, I have been going elsewhere because it is frustrating. Although I saved my profile and information attached to it, it would not let me log in and even after double checking the accuracy of my information, I still cannot place an order.. on this new app, all I can do is locate a local Texas Roadhouse restaurant and the time I want to pick something up but it doesn’t allow me to access to the menu to order and with this malfunction that is called an app, I will not allow access to my debit card. Texas Roadhouse, please fix this app or find a way to back to the old app..Remember, updating apps isn’t always a great idea. If something is not broken, it shouldn’t be fixed.
New Account?
I downloaded The Texas Roadhouse app a few weeks ago to use call ahead seating and again the same week to order online for pick up. It worked Great 2 weeks ago! Last week I went to use the app and it didn’t let me log in....I was sure I was using the correct info to log in because it worked the week before. Even deleted the old app and reinstalled it from the App Store and it still did not allow me to log in. The new app that I downloaded made me create a new profile all over again! My favorites were missing along with the coupon for a free appetizer on this new app. I tried to use the app today to order online and it will not let me! I have wasted over an hour trying to figure it out but no luck! I use apps for convenience but this one was too frustrating to use. Sorry you lost my business again today because your food is delicious!
Worst experience possible
I’m forced to order via technology when I call the to go order phone number. NO HUMAN on other end. I’m told I can download the app OR receive a text to link me to order. I choose text-TWICE-nothing... So I reluctantly go to App Store to download- go through the whole tedious order- TRY to set up account- restaurant receives my order - I know this because I receive text saying so. Text tells me to text back HERE when I’m at the to go pick up. I respond- text won’t go through. GOOD GRIEF- I’ve been sitting in the parking lot pick up location THIS WHOLE TIME just trying to save us getting out of the car. All of this leaves a very bad taste in our mouths (pun) concerning doing business with Texas Roadhouse. I still am not able to set up account...We detest going in to sit for a meal because of the ridiculous sing/dance routine the wait staff is forced to do. Makes me just want to hang my head for them/ it is SO embarrassing. Food is decent but this whole order / app / phone failure is just absurd.
Description
You love our Hand-Cut Steaks, Made-From-Scratch Sides, Fall-Off-The-Bone Ribs, and Fresh-Baked Bread! Our mobile app makes getting your Texas Roadhouse favorites faster and easier from finding locations and joining the Waitlist, to browsing our menu and ordering TO-GO. FEATURES: Join the Waitlist - Check the current wait times - Add your name to the list and shorten your wait at the restaurant - Text when you arrive, and we’ll text back when your table is ready Order TO-GO - Quickly create your order and pay in minutes - Customize menu items - Pay with your Texas Roadhouse Gift Card! - Redeem VIP Offers Save Your Favorites - Favorite any location for faster ordering and joining the waitlist - Quickly reorder recent orders and favorite meals Join the Club! - Signup for our VIP Club and get offers from your favorite Texas Roadhouse location - Hear about upcoming events and specials Additional Features: Hands Free Menu: access your favorite location’s menu while dining with us Order Gift Cards Search Locations While on the Road
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