Olive Garden Italian Kitchen
View in App StoreOlive Garden Italian Kitchen
4.8
Age Rating
17+
Seller
Darden Restaurants, Inc.Grow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for Olive Garden Italian Kitchen
Consistently disappointing
The app works alright UNLESS you want to use one of their online offers. I had problems on Cyber Monday and again today. It takes away the discount as soon as you submit your order and you get to pay full price at the restaurant. I tried to pay online to avoid this on the second go around, only it wouldn’t accept my payment! It said my card was “insufficient to cover the tax”. What? I tried different cards, it all said the same thing. I had a gift card applied, I tried to just pay the rest at the restaurant, it wouldn’t let me proceed. The only option not ghosted was the “Add credit card”, which it would not accept any. I took off my gift card, so I could pay at the restaurant, took pictures of all the screen shots in case I ran into trouble again. Sure enough, when I got my confirmation, discount gone. Confirmation email, no sign of discount. So over it. Something that is supposed to be a sales-inducing convenience is nothing more than a frustrating hassle followed by disappointment.
Simple interface, complex bugs
For the most part, it’s click and play as far as ordering goes on this application of Olive Garden, or their menu/ordering process. As you order, you’ll find yourself having to close and re-open the app, so as to overcompensate for what should’ve been a template that would allow you to see how much you have in your cart while ordering without resetting. Amongst other bugs I’m too lazy too mention, off the presumption that others have discussed these in their reviews - nonetheless I’m finding myself having to call in to order at times, in order to avoid all the bugs that are present on the app. So software developers - Fix it, before you fall to another company that’ll do it better and make money off of that fact OVER you.
BUGS
The app has issues. When you add an item to the cart a banner at the top that says ADDED is in the way so you can not back out of that particular category. Then every single time when I go to checkout it asks if I want to add a sauce with my breadsticks and it will not let me click either option so I have to close out the entire app and open it back up to go to the cart again. After doing this it will then let me get past the ‘add a sauce’ option to go on to the checkout. Also, once you make a selection for a meal then you can’t back up out of that particular category. I have to sometimes close off the app at this point as well. It takes longer to order thru this app than it does to prepare and go pick up the food, which is always delicious btw. Just need to sort out the app bugs.
Glitchy
Yesterday I was trying place an order for pickup. The order came to about $170, then I added the tip so my final total was about $200 and clicked to pay for my order. Then an error occurred saying the order needed to be reprocessed because sales tax wasn’t not applied. We do not have a sales tax in Oregon. The app would not send my order to my local Olive Garden, and still showed my order sitting in the shopping bag waiting for me to finalize and was showing that I needed to click pay again. However, the app DID charge my card. So I had to call in and place the order over the phone and pay for the order again. The bank and the restaurant assured me the first charge would drop off my account since the order wasn’t finalized. But today, the charge is still showing as pending on my account. I don’t know about other people but I can’t exactly afford this app to be holding an extra $200. This dinner was a special occasion. Will never use this app again.
Hostess is terrible at treating people
We stopped by to eat at Olive Garden in Augusta today and don’t recommend it. They told us we were going to be a 15 minute wait and fine, so we sat and two people came in after us and than three more people came in and while waiting they sat the ones that came before us. Than it our turn and the hostess told us it was going to be five to ten minutes before we could be seated because our waitress had been double booked but continued to set the two who came in after us and than proceeded to go to seat the three that came in after us and asked the hostess why we weren’t being seated and they proceeded to tell them the same hogwash that they gave us. Hadn’t been there in two years and will not go back to the one in Augusta, wouldn’t want to overwhelm the waitress. Guess they have to much business but that is okay service at Longhorn was great, we didn’t overwhelm our waitress
Something missing
Under all the stress everyone is going through today and now coming out to a new normal, curb side is great. However living 45 minutes from the nearest OG is a little daunting when they don’t get the order right. The last 2 times I have ordered and picked up they have missed something whether the extra meatballs or the angel hair pasta instead of fettuccine, is no matter. I call and am told that we’ll take care of you, our manager will send you a gift certificate to your email. Well, no surprise, there’s never an email and never a gift certificate to at least pay for the things that I have already paid for and never received in my orders. I love OG it’s my go to place for Italian food I just ask you follow through with checking to make sure our orders are correct and fulfill the promise of correcting your mistake and not with just hot air. I have spent my money on this and expect to get everything that I paid for. Other than that food is always good and service is always great. Thank you for getting it right most of the time.
Frustrating!
This app could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, you simply can’t because the banner is still there from 10 minutes ago, covers it up so you’re never able to access the cart until you shut down the app and log in again. There is a “bag” icon at the bottom and one at the top right of the screen, same icon yet they have different purposes, bottom icon takes you to the menu, top/right icon takes you to the cart to check out. That’s very confusing and since the app is slow, you just can’t afford to waste any time trying to figure out how to pay. Also I added an item that didn’t show up in the order at the end, I guess the app didn’t register it. This app needs a lot of work. It took me about 20 minutes to order food with the app, but would have been a lot faster if I had just called to order. Having this app defeats the purpose of convenience. Slow, not intuitive, have I mentioned how SLOW it is?
Pretty good app with some occasional issues
I’ve used the app to order Olive Garden a few times but have hit a couple issues recently that make it easier to just call in an order or order on the website:1. I ordered a kids meal with a side and the order errored out with no explanation. When I called I found they were out of the item. The app needs to handle unavailable items better (don’t show them as available and let the customer know why the order failed in this situation)2. Last night I tried ordering and no matter what payment method I tried (Apple Pay, saved credit card, and PayPal) the payment failed. I called in my order and had no issues with the same card.
Bugs
In cart, the quantity isn’t shown. Even though the two items I added would be around 19, I apparently added another by mistake and though it still said two items the price had counted up. Looked at both items and no quantity. When I hit save again in the item and it brought me back to cart the price went up again but still only said two items. Yes, it is two items but one of them was on there three times but nowhere was that indicated.There is a clear option which probably works but I went into the item again to count the quantity down. When I take it from one to zero, the button properly updates from Add to Remove but then the Remove button does nothing. App is a bit buggy. Could use some improvement. I’m guessing if I play around with it some more I can work around these issues but I wanted to report them here. Hope the devs see this and have a WA Team that can validate this based on my description (I work for a software company on the dev team).
Olympia wa Olive Garden
Went for a special occasion. Servers in the bar not helping each other so service was chaotic and “24 hour” style. Fast stops with no time for guest to answer the servers question before they walk off. Zero teamwork. Manager paying attention to to go orders and not the flow of the floor. Cold food, server advised but we had to specifically ask for reheat/replacement. The vegetables never came even well after we were finished eating our entrees. No pre bussing so we sat with dirty plates. No offer of dessert, again this was a special occasion so we wanted dessert. Ended up paying and leaving with full dirty table like the other guests around us. Servers need training, teamwork and leadership who knows how to see customers who are not getting appropriate service. We have been in 4 times this month, every time it’s not met the mark. Bring back Stacey or Michael who were phenomenal servers. Today was not a staffing issue, there were staff standing around. My advice, if you are going to pay $18 to $23 an entree go to a nicer Italian restaurant. Spaghetti Factory well exceeds this Olive Garden experience and is a way better guest value.
Description
The Olive Garden app conveniently brings your favorites to your fingertips. Find real-time directions to your nearest Olive Garden, browse the menu, place and save ToGo orders, save your spot on the Wait List and more, all within a few taps. Join the Wait List: - Check the current wait times for your Olive Garden - See your estimated wait based on your party size - Quickly add your name to the Wait List in less than five seconds, and see your real-time place in line Quickly Order & Reorder ToGo: - Easily order your favorites ToGo - Save your order in the app for later - Reorder your favorites with just a few taps Find Your Olive Garden: - Easily find your closest restaurant - Check to see what hours we are open - Get real-time drive time to any location Payments & Gift Cards: - Order faster and save your preferred payment - Use, save and reload gift cards to your profile With the Olive Garden App, we're all family here! (TM) Legal: Must be 13+.
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