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User Reviews for Chilis
Curbside
Don’t offer curbside service if you aren’t going to actually bring it outside. I specifically ordered curbside pickup because I can’t walk on my left foot. I frequent this particular location often, like 3+ times a week, yet this simple concept that is being advertised isn’t being achieved, either the crew is overwhelmed with orders so they are coming out 80% incorrect, or they are so slow the staff doesn’t care. And if the app doesn’t allow someone the opportunity to check into the location there is no employee responsible for keeping an eye on the 4 parking spots for this particular service. I was even told I was the only curbside order they had at the time so if I’m the only one and there is a car in the designated parking spot right outside the giant window, common sense would say that may be the curbside order that has been sitting unattended to on the counter for over 45 minutes.
I love this place.
I love this place. I’ve only eaten at the one on Poplar Level Rd in Louisville Ky. And I’ve only dined in at the restaurant itself once. All the other times (which has been at least 100 by now) has all been done thru ordering via the App and picking it up at the Carry Out Counter on either Friday or Saturday nights before I go into work. So I can have it for Lunch/Dinner at work. The ladies that have always taken care of me there have always been sweet and very awesome at their job. They have never messed up my order. They have always given me extra sauce when I asked for extra. And kitchen staff had always had the food read at the time that I asked it to be when I ordered it ok the App. There has been times that I’ve ordered the food 12 hours or more in advanced the morning before I had to go to work as I’m going to bed (I work 3rd shift alone as a dispatcher at the largest Towing & Recovery Company in Louisville Ky every Friday & Saturday night). So I highly recommend the App and the Restaurant. At least the one I go to on Poplar Level Rd in Louisville Ky. Enjoy!
Overall Good App, Some Features Are Buggy
I love Chili’s lol, and the convenience of being able to save my account on the app and order quickly makes planning dinner a breeze. But there are a few bugs I’m noticing that make me want to use the app less:1) When my location services are set to “always on” for the app, I’m often marked as “here” before even reaching the restaurant out on the road! Not sure if it’s the app or the restaurant that sets the “here” radius, but it makes the employees think I’m impatient lol2) I now keep location services off, however, if you do that, you have to press the “I’m here” button on the order page when you arrive. That’d be fine if you were able to switch to another app (ex: gps to get to the restaurant) and come back to the Chili’s app without it completely resetting and not allowing you to pull your order up to mark that you’re here. It’s minor stuff that I think would improve the success of the app :) everything else is great!!
Not a happy customer
Purchased a electronic gift card online from a 3rd party vendor. Downloaded the Chili’s app to place my order for delivery at the hotel I’m staying at. Placed my order about to use the gift card and guess what? You can’t use the gift card for delivery the card can only be used for dine in or to go orders. Seriously!!!! That is not mentioned anywhere on the gift card I travel for my job and stay at different hotels. Why would I get an Uber of Lyft to go and pick up an order when Chili’s advertises that they deliver?? So guess what I’m out of using a gift card that I purchased because I’m 99% sure I will NEVER go in to eat after the deceptive practices that Chili’s uses. Why can’t management take the gift card over the phone and place it for delivery? That would be the most practical thing to do if you want business... job one is good customer service which Chili’s failed at miserably. Just think if you accommodate your customer that customer in return will give a good review which means gaining an additional customer. But instead you refuse to accommodate your customer and get a bad review!! Wow Chili’s this is not good customer service so I’m out of money and Chili’s made a profit off of me!! Not happy
Covington Chili’s Service Poor
Our fairly recent Chili’s in Covington, GA. Lacks on management and service. Numerous times our service has been poor. I still leave a good tip, but, I will write a review. My husbands chicken crispers meal came out well over 30 minutes after all 10 of us got our food. I kept asking the male waiter, he replied, its coming right up. I asked again, again, again, 30 minutes later his food came out. Was told, I will discount you for your food coming out late.We did not get a discount, we were even charged for our reward chips and salsa. I even showed him the app. Not a good Night. We were there 1 1/2 hours. Seated right away, were last ones there. Got there at 10pm. Left after 11:30. My husbands food had not long come out.
App needs work, missing basic features
I like that you can place a carry out order on here, but there are some basic things missing that are somewhat concerning. After placing an order the first time, I was able to check in on the app. Second order, no such option. Well, there’s also nowhere to view past or current orders, which could lead to a lot of headache if there’s any glitches in the system, nowhere in the app is there a way to see and show the order you placed.It’s also a pretty slow app at loading to order, and you can’t leave the app to say view the allergen menu (which the app has as links to a browser and not in app), or else it boots you back to square one of the app, no way to continue mid-selection if you say check whether a side on a 3 for 10 deal has gluten or dairy allergens, you’ll have to go back to place an order, load the dinner selection, select the items, etc.
Condiments option
There aren’t sufficient add ons or remove choices. Like you can’t add a side of guacamole with southwest egg rolls. Or remove the ranch from the quesadillas. There are no substitute type options, write in options or special instructions buttons. Every item should have modification buttons. If I want a side of guacamole there is no place to add it save ordering a menu item that has add “fresh guacamole” option added into its possible modifications. You could have sides of condiments listed under their “sides” menu. Even there you have to hit the sides button to get it to show you the sides instead of it just going ahead and listing the options directly. Just not possible to order something like you actually want it with out having to call the store after you order. Yet you cant call in the order, you can only order to go through the app. Maybe that’s it. They just want you to order items as they are on the menu so they make it difficult to modify. Either way the last time I ordered the take out, I called twice and talked to the girl at my window twice and they still got the condiments wrong. So with that said I still love their food.
It can’t be that hard...
This app is good, but it won’t allow you to use gift cards during checkout... only credit. If you want to pay with a gift card, you still have to go inside to pick it up. I wouldn’t think it’s asking too much to have that functionality on the site, particularly during these times when many of us want to limit unnecessary contact. I also noticed, although I believe it’s part of their external site so I’m not rating the app based on this, but the page where you check gift card balances, is not optimized for mobile. It is almost impossible to utilize with any efficiency as the security image “test” (where you prove your a human) falls outside of the mobile page parameters and it’s really hard to complete. I love Chili’s and this app is great! I’ll be using it again to place orders, but I hope that add gift card payments soon!
Order Resets Every Time You Switch Apps
The app has a clean interface and is easy-to-use, even if you’re not computer savvy. The menu is laid out well and the customization options are great. It would have been a 5-star review, but every time you minimize the app, switch apps, your phone locks, or you breathe too hard the entire order resets - even if you’re logged in to your account. I was ordering for me, my mom, and my sister so I texted them to ask if they wanted bacon crumbles on their food. I returned to the app and the whole order was gone. I had to ask what side they wanted - same thing. I had to check my bank account balance to see which card to pay with - reset. I had to walk to get my credit card out my purse - my phone locked due to inactivity and boom, it was all gone. I ended up having to re-input the order (and all the customizations) at least 6 times. In the time it took to order and pay for 5 items, I could have driven the 10 minutes to the restaurant, ordered in person, and driven home. It’s a great app, but unless it is programmed to save your order in progress, you better treat it like a drive-thru: know exactly what you want the first time and have payment in hand.
Worst service ever
We ordered a southwest salad and a chicken enchilada and also the starter one of the starters with the beef the the castle skillet so they never brought my skillet out and my southwest salad was a mess up I just sent about the first time it was wrong when they brought it back to me and so instead of them taking it back this time they just bring me out some grilled chicken to put on top of my salad and thenThe server never even checked to see if it was OK after the food was brought out until I had to get up and go find the hostess to help me with the order because it was messed up and also the manager came to talk to me and see what was going on and she told me that in Lou of the situation she took the salad off of our meal which she didn’t she did that after the fact I watched her walk to the register and take it off this was just a bad service for me today and I would not recommend Chili’s to anybody.I didn’t even get to mention about my enchiladas there was not even a enchilada sauce on it there was nothing on it it looks like rolled tacos and some chicken and cheese it was horrible
Description
Hi, welcome to the Chili’s iPhone app! Easily order your favorite Chili’s menu items (now featuring Delivery!), find your nearest Chili’s, add your name to the wait list, check your available Rewards and more all within the most delicious app you’ll ever download. Join My Chili’s Rewards and use the app to: · Enjoy easier online ordering with faster checkout · Order food for Delivery, To Go or Curbside Pickup · Reorder your Chili’s favorites super easily · Keep track of past orders for easy re-ordering · Save your favorite Chili’s locations · Check your available Chili’s rewards · And more!
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