Cracker Barrel

Name: Cracker Barrel
Rating: 1.82102 (1732 reviews)

Food & Drink

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Cracker Barrel

Food & Drink

1.8

1.7K ratings

Age Rating

Seller

Cracker Barrel Old Country Store, Inc.

View in App Store

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User Reviews for Cracker Barrel

App needs work.

The app freezes. I was on a screen ordering and the next thing I am on a screen to pay for a dine in ticket. When you type in you credit card number it doesn’t provide a format which you find out if you don’t enter the number with spaces the app won’t take the number. There is not an area to provide special instructions such as making a scrambled egg hard. Tried the app a second time. Entered my order and credit card information and paid but I never received confirmation that the order was paid it just froze on the pay screen. I checked my credit card and the payment had been processed. I called the location to confirm the order was received and it was but the app does not indicate the payment was made and the order history is empty. Save time call the location this app needs a major overhaul. The app team that designed and maintains the app needs to be replaced.

Barber7742, Jan 09, 2021

Frustrating

Finding menu items and customizing orders is easy. Unfortunately checking out is one frustration after another. I’ve had to call in multiple orders in the past because I couldn’t get the orders to go through on the app. Tonight I finalized my order and signed in but couldn’t complete the checkout process, and the app froze. Tried to check out as a guest; app froze again. Shut off phone, logged in again, order couldn’t be completed. The first time I tried to order, there were 4 steps to complete to check out. Despite completing all 4, the order wouldn’t go through. The second time I tried, only 2 steps showed up. I could no longer choose pickup or curbside, and there were no options to choose how to pay. I could choose a tip amount and a Place Order button, but pressing the place order button resulted in an error. This app is easy to navigate and makes customizing orders a cinch. I wish something could be done to assure the orders could actually be placed via the app.

bt_502, Aug 22, 2021

Useless App

Against my better judgement, My wife wanted to eat at the Cracker Barrel in Kennesaw, GA. I signed into the app, which I have used throughout time to place my name on the wait list. When I opened the app, it looked more like a web page than their app used to look. I attempted 3 different times to put my name on the reservation list, and I jumped through all of the hoops required, but never received a confirmation text or email regarding the request. When I arrived at the restaurant, as expected, neither of the 3 requests were in their system. So I was told that they would accommodate us as soon as possible since it was an app malfunction. There was a 30 minute wait when I made the request to be out on the wait list, and now I’m standing, wasting time in the store and it’s been 30 minutes since I was told that I would get advanced seating due to the app malfunction, and I was just seated. This is not my problem. It’s Cracker Barrel’s. I will NEVER step foot in another of their restaurants again until this app is functional. I have plenty of options for quality meals in my area, and I won’t waste my time waiting on Cracker Barrel to get their crap together.

Jcinnga, Dec 20, 2020

Very glitchy and frustrating

They recently did an update to this app, but unfortunately they went with presentation over functionality. While the app has a nice look to it, it seems to work against the person who wants to place an order or pay for their meal. I tried to order as a guest since I did not have an account and it just froze up and I ended up having to call in my order. The next time (on a different date) I tried to create an account. I went through the process of setting up the info and hit the button to create the account and it just processed for several minutes with no sign of completing. I closed out the app to see if my account had set up anyway. When trying to sign in it gave no error message, but would not proceed to any other screen. I was able to complete the order through the “order as guest” but it blocked me once because my 1st name didn’t have enough characters?? And then again because the cc needed a 4 digit year entered instead of the normal 2 digit year. Aside from these issues, there is very little customization for food and some options in store are simply not available on the app. It may be better to call in your order than ever bothering with this app!

JEB2019b, Nov 14, 2020

Major glitch.

I love it when companies implement new technology correctly. Cracker Barrel is not one of them. They really need to spend some money to get someone who knows how to make a functional app. Today’s experience was a complete headache, all because of the app. After all the loading errors just switching from the different food categories, there was a major error message when I sent the order. I checked my email to confirm that the order was placed and the email was missing a meal and the price total reflected it. So, I had to reorder the missing meal. Apparently, the missing meal was only on the email, because I was charged the original price on my credit card and got the missing meal from the restaurant location, which I had to double check with them, because the email didn’t give the location, which I assumed was part of the glitch. So now I paid for a meal that I didn’t need because of the glitch. Highly unsatisfied with this app experience to the point that I will never use it again. The food and customer service at the location were great, but I’m only eating in, which limits when Cracker Barrel is chosen, all because of the app. Cracker Barrel, this app is costing you business. Get a clue.

Josik85, Feb 27, 2022

What!?! Almost Two Stars!?!

I can’t understand how this gets a two-star rating. It is to your phone what solid waste is to your body: best put it behind you. Well, maybe the app itself is almost a two star, but in combination with CB’s remedial logic course failure of a process workflow, there is no star low enough. It Does Not Put You In Line For Service. When you arrive at the restaurant, you must check with the hostess, at which point your name goes on the bottom of the waiting list for a table. So the only thing it might have done half right, It Does Not Do At All. Go ahead; try to order with it. I dare you. You had visions of walking in to sit down just as your steaming order was brought to table. This app and the fiendish misfeasance of the people who designed the process will do that vision to death before your horrified eyes. Moreover, nowhere in the app is the vital question answered: Is the place itself a metaphoric Barrel filled by us Crackers? Or does the place make us Crackers Barrel-shaped? If the design team were to have settled this philosophic point first, and then gone on to fulfill that vision, why, the app might stand a chance. As is, the store would be better off not having an app at all.

OnionSauce!, Feb 28, 2022

It’s pretty awful...

Restaurant apps are supposed to be for convenience, right?? Not Cracker Barrel’s app. If you want to take an hour to order, this is the app for you. Want soup? You’ll never find it on their app. I know what you’re thinking... just do a quick search for the soup.... nope... not on there. Please please please for the love of all soup lovers out there, please find someone that can create an app that has ALL your menu items available. And how about a search button that works. If your lucky, you’ll have found everything that your tummy tum desires, added them to your cart, and then boom the app freezes up. You were so close, but no. This is how the app designer has determined to make you go into a hangry rage. Better just call it in and not be able to do curbside pick up since you’ll have to actually put pants on to go inside to pick it up and pay for it. Like I said, convenience folks. Isn’t this store supposed to represent southern hospitality??? I don’t want to have to look presentable. I want to wear my pjs with my huge sunglasses and a hat and have it brought to me because I’m selfish like that. Do I deserve that? No. Do I WANT that? Yes. Please make me happy Cracker Barrel app people!

SouperHangry, Apr 17, 2021

Disappointed

Since the last app update the app has not worked properly. I still have my account. But my account shows no history of any orders. I have had numerous orders placed during this Covid pandemic crisis that we are in. I tried again tonight to place an order and every time I did it came up something happened. And each time I tried to place an order I had to re-enter all of my credit card information. It’s no longer stored in my account. My two attempts to order with the app tonight at each attempt had a window pop up that stated “Uh-Oh Something Went Wrong”. I then ordered by phone. Later checked my email and it showed to orders that went through. I called to cancel my call in order and spoke with manager to cancel one of the orders that went through the app even though they both showed something went wrong. Also explain to the manager that even though I’ve had an account for sometime two orders I tried to do today each time I had to put all my credit card information in it was not stored in my account for easily pay.

Teddy Bear873, Jan 17, 2021

This app charged me twice!! I want my money!!

I usually order over the phone or through the website, but decided to download the app thinking it’d be easier since I order from Cracker Barrel frequently. I placed the order through the app, entered in my card info, submitted and got an error message. I exited out of the app, tried again, and got the same error message. I assumed the app was just glitchy and gave up, planning to just delete the app. I checked my email later that day (Cracker Barrel is already closed) and there were 2 “thank you for your order” emails meaning I had been charged twice because of the glitchy app. Checked my bank account and it showed I was definitely charged twice. Went to the app first and then the website for contact info. Clicked on the “contact us” link in both the app and on the website. Guess what I got? An error message. For both. The app and website is terrible and I will reach out to my local Cracker Barrel in the morning and start from there to try and get my money back. Do not use this app or the website. My suggestion? Just call your order in the old-fashioned way.

TryJoy26, Jan 13, 2022

Don’t bother!!

I’ll start by saying I have enjoyed eating at Cracker Barrels all over the country for years. But going to the restaurant and using this poorly designed app are two different things. I’ve paid for a meal at the restaurant, and then today made my first pickup order thru the app. Paying in restaurant was a little difficult but was my 1st experience with the app. Placing a pickup order today was totally unacceptable. 1. The app keeps signing me out 12, 14 times while placing order. Then it kept editing items already in my order even though I wasn’t editing, I was adding another complete meal to it. Finally got ready to pay for order, enter all my information and it want take it because I’m not signed in. Sign back in, redo all info., then says thanks and pops up an order number, sends a text wanting pickup info car make etc., parking space number (no number on sign), I think you get the picture. Now to top it off it signs me out again. Sign back in and have no record of the first in restaurant payment or todays order and payment. Sent problem report and you guessed it, signed me out again. Had to start over. Ended up over 2 hours trying to get something to eat. Eat at Cracker Barrel, but stay away from their app!!

xPhantom309x, Oct 19, 2021

Description

Thank you for downloading the Cracker Barrel app! From finding the closest Cracker Barrel to beating the line when you dine or ordering homestyle favorites to-go, we think you’ll find lots to love. Save more time by creating an account with your details for future To-Go ordering or joining our Online Wait list.

Features PAY IN APP You can now pay your ticket from your table and skip the line at the register! FIND A LOCATION Get directions to your favorite Cracker Barrel store or view store details with one tap. ORDER ONLINE We’re giving you more ways to enjoy your Cracker Barrel favorites – at select locations, we’re offering delivery and curbside pickup! We’ve also added our Lunch and Dinner Daily specials to the app. Now, it’s easier than ever to place an order for your homestyle picks. Just select a location and pick-up time, and customize your cravings. JOIN ONLINE WAIT LIST Add your name to our Online Wait List before you arrive for parties up to six. Or, simply check the wait time at Cracker Barrel stores. EXPLORE Access our Catering and Online Gift Shop through direct links.