McAlisters Deli

Name: McAlisters Deli
Rating: 4.62101 (31592 reviews)

Food & Drink

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McAlisters Deli

Food & Drink

4.6

31.6K ratings

Age Rating

Seller

McAlisters Franchisor SPV LLC

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User Reviews for McAlisters Deli

Can’t Order What I Want

When I first got this app, I used it every time I went to a McAlister’s. Now, with the removal of basic sandwiches on the menu, which is all I order, it’s useless to me. By “basic sandwich,” I mean I can’t order a pastrami on rye on the app, which is about as basic as you can get. It would be okay if the restaurant just didn’t allow it, but they still do, you just have to call it in, or order at the counter and wait fifteen minutes.Update: App is officially useless. When trying to order, I get to a point where I’m unable to actually select anything. Sandwich selection doesn’t populate. Clicking on “mushroom soup” in the What’s New section is the closest I can get to an actual order. I’m asked to choose the size, with no options for size. I doubt anyone is actually still minding this app. Stay away. Call or order at the counter, and hope the person tending to you knows what they’re doing. In my experience, they won’t. I’ve stopped going to McAlister’s because the experience is so awful, from the app to in person.

Anonymous100000000000000000, Dec 03, 2019

Not Selling My Data For Potatoes

This app has pretty much been trash for a very long time now. It worked fine about a year ago and then one day, just stopped working. Could never place an order. Gave up after awhile. Was eating there 3-4 times a week while at work. Haven’t in almost a year now. Figured they would have fixed the app by now. Was glad to see it now has the Sign In with Apple option. Only it doesn’t work. I choose to Sign In with Apple, my phone uses Face ID to verify, then a screen pops up that says, Hold On A Minute! Turns out Facebook doesn’t know everything. I’m not signing in with Facebook nor would I ever. The app then requests every personal detail of my life in order to be sold in exchange for the option to order food from an app. No thanks. Maybe I’ll check back in another year.

Brad L&S, Dec 28, 2020

My first visit to Mcalisters new location in Granbury Texas

I use to go to Mcalister’s in Odessa Texas and loved their food. My first time at your new location in Granbury Texas and I was so disappointed. I bought one of your Chicken Salad sandwiches and it was like someone took a knife and wiped the chicken salad on like peanut butter. I have had this sandwich in Odessa Texas and it was loaded with chicken Salad. Your staff needs some schooling on making a sandwich. I spent $7.00 for a sandwich with no chicken salad on it. SO DISAPPOINTED!!Well second time to order a Chicken Salad Sandwich and even had the manager of the store in Granbury check to see if there was a good amount on my sandwich. She came back to the window and said, “Oh Yes , you will get a bite of chicken salad in every bite. Well I got home with my sandwich and it was the same as the first one. I will never buy a chicken salad sandwich from your store again, I can’t trust that I pay $7.00 for a sandwich and get a swipe of chicken salad like a condiment. Really a joke. But I’m not laughing.

Gammy*1, Dec 17, 2021

No longer showing all sandwiches

I have been successfully using this app for some months now since the covid pandemic started. Suddenly now, the app no longer is showing me certain sandwiches when I try to order. Specifically, it won’t let me order a Smokey Pepperjack Turkey or a Harvest Chicken Salad sandwich, which we often ordered before. Oddly, I can find those sandwiches as an option if I’m trying to order a Choose Two but I cannot for the life of me just order a whole sandwich because the sandwich menu won’t show them as an option! I deleted the app and reinstalled it thinking that might help resolve the issue, but no such luck. The same sandwiches are still missing! Perhaps some others as well because it just looks like some are missing. I just don’t know which ones specifically. Until this is fixed, this app, and the associated Rewards points are useless to me. It isn’t because the restaurant was out of those sandwiches because I was able to go to them and order them in person. But I didn’t get and Reward Points credit for that since I wasn’t using the app. Until those sandwich choices return to the app, I won’t be patronizing McAlister’s again.

gaxguy, Mar 05, 2021

So many updates, and never a fix

I have placed many orders with the app, and there is always an issue with my order after placing it on the app. I confirm my order I get an email confirmation everything is correct, and then something is wrong when I get to the store. Either the payment, they say, didn’t go through, or something else. With this newest update, I had to place my order two separate times. I had to, rewards and I was going to attempt to use one of them. However, each time I submitted my order with payment, then it canceled my order and sent me to the very beginning page in the app where I had to restart everything. Went through the process twice. And the app then deleted my rewards. What is the point of a rewards program when you never give your customer a reward? Maybe you guys should talk to Chick-fil-A. They know how to do the app thing

IrvTXMom83, Sep 23, 2018

this app is not very user friendly, tipping feature seems suspect

you guys need to hire someone with a lot of ux experience to troubleshoot this app because it is a hassle to use. ordering is kind of a nightmare and payment is super frustrating. why can’t i use apple pay from my phone? or something other than just typing in my card…no shade to the design team and ui/ux people you already have but for real this is not the quality i would expect from such a big chain with tons of money to throw at an app… . Also — i noticed that it charges a tip. In person I have never been asked about tipping at mcallisters, and when I worked at mcallisters only a few years ago, we were told not to accept any tips, but if we did get a tip to give it to the manager (I never saw any of that money again) so who does this “tip” money go to??? are the actual employees getting them. it seems kind of fishy and weird to me…

mlynn171, Aug 01, 2021

Cancelled. Do better.

People don’t understand why some phrases are timeless like “if it ain’t broke don’t fix it” until it’s too late and they’re shutting it down and packing it in. In the latest buffoonery at McAlister’s, my login that has worked since the beginning of time is no longer valid so then your forced to tap forgot password like it’s your fault even though it’s worked every visit up until now and that email never comes either. It’s almost like death by PowerPoint but for these guys the technology that’s supposed to be helping them is hurting them because that’s twice today I’ve tried to visit and my login isn’t working so idk what you want from me. Get better developers and stop messing with stuff that’s working fine. It’s stupid to log people out of their account anyways - I can’t say it enough - people need took at the people that have perfected this - Starbucks, Chick-Fil-A and stop trying to reinvent and mess up the wheel. Until then I guess I’m eating elsewhere.

mytw0b1ts, Dec 02, 2020

I wish pricing was fairer

If I order a salad - let’s say a cobb salad - and I don’t want chicken, why does that not reduce the cost of the salad (at Chick Fil A it does)? It’s costing you less to make that salad and you have no problem charging me $2.50 more if I want more chicken. It would also be nice if you could leave comments or special requests - which I could guess why that went away (probably people asking for stuff that costs for free) - but things like light ice on drinks - I don’t want a cup full of ice and two splurts of coke. Especially not for $3. If you don’t want to add a special requests how about more or less options - ie easy ice - extra honey mustard dressing (with applicable fee - like Whataburger). And if you do want to be greedy why not offer all options on all things - ie why can’t I add egg to my chef salad? It just seems like when you had restaurant apps there’s great ideas out there but no one’s got the perfect app.

mytw0b1ts, May 24, 2022

Little Inconveniences and easy solutions

When reordering it should only auto-populate the actual order and not the location. Went into the app and it showed my current location. Selected reorder and it reordered the item and used the location from a 100 plus miles away. After realizing it was order at another location i had to call that location to cancel since it didn’t provide a cancel option on the app. After calling and being assured a refund no refund has appeared. This along with negative experiences with previous McAlister’s locations is deterring me from to patronize McAlister’s. A simple reminder or verifying location of the restaurant’s location(the same as add on notification) could correct this and curve negative impacts to customers.

Pickle juiccceee, Jan 21, 2021

Lacking simple ease-of-use features

The app works well, but it is limited in use for some simple features that would help a lot. For instance, there is no way to request a water in a cup. The tap water is already filtered. I would willingly pay the cup cost if it were a feature. Additionally, the redemption process is a little wonky. I was in the rewards center trying to redeem something that was in my cart. It kept telling me to add the item to my cart to redeem the coupon (free tea). When I got to the cart, it gave me the option again and it worked. Lastly, upon using the customization process I found the user is not able to specify the amount of an entree augmentation. For instance, I added a herb Mayo but I was not able to specify I wanted a little or extra. Same with the veggies. I don’t like a lot of tomato, but wasn’t able to select a light portion of tomato. The items that come on the sandwich have this step in the customization process.

SidBob, Mar 02, 2021

Description

The McAlister’s app puts everything you crave about our deli right at your fingertips—a user-friendly experience that offers what you want, exactly how you want it, plus a little something extra. FEATURES 1. Flexible Ordering* – Order in whatever way is most convenient for you, whether it’s Curbside Pick-up, McAlister’s Delivery, or Tableside. 2.

Earn Rewards – Earn points on purchases that can be redeemed for your favorites 3. Reorder - Get your favorites even faster with quick reorder 4. Customization - Make your order truly yours with easy item customization Plus, earn and keep track of your McAlister’s Rewards. With McAlister’s Rewards you can: · Get a tea just for signing up · Earn points with every purchase towards nearly any item on the menu · Redeem rewards when and how you want · Get special offers like a birthday treat McAlister’s mission is to give friends and family a reason to get together over great food that’s handcrafted just for them. And we want our app to bring the same smile to your face that our sandwiches, spuds, soups, salads, desserts, and famous tea do. Enjoy! *Available ordering options may vary by location. CA Privacy Notice: https://www.mcalistersdeli.com/caprivacy Do Not Sell My Personal Information: https://www.mcalistersdeli.com/donotsell