Summit Racing
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User Reviews for Summit Racing
Summit Out Performs All
Summit has always been the most reliable car pets and supplies stores I’ve been happy enough to order from for years now. Once i discovered the world of DIY car mods and now build what i want when i need it, Summit has always made it simple easy and quick to order from. Not only do they offer quick and free shipping with large enough orders but i usually see it next day if not within 2 days unless it’s out of stock. On top of that the prices beat almost anyone and everyone.
Somethings wrong.
Shopping as a guest, then trying to log in and check out with PayPal was impossible. It constantly looped back. Log in with PayPal. Then PayPal would send me back to the app. The app then would ask me to log in. On the few times it would take my summit log in. It goes back to checkout asking how I wanted to pay. Which started the whole log in loop over gain. Most of the time the summit log in would just come back blank like I never put information in. Had to delete app because it would automatically send me to the app from internet explorer. Finally order my parts by deleting app and ordering on IE.
Issues
The happen has been really good up until the past week or so. (Current date is March 21, 2020). I tried to check out and it kept saying my cart was empty and still showed that I had items in my cart on the cart button in the top right. Confusing. I could add a part and it was say part added but would not show up when I went to look. I deleted and reinstalled the app and now it will not let me log in. I reset my password and still have the same issue. I click login and it loads then takes me back to log in screen and has blank entries like I never filled it out. Pretty frustrated with it currently.
Always good
Always a good experience with summit. Serious parts for serious performance. Tech line is good their very knowledgeable about ALOT of stuff. If something is wrong it’s truthfully probably something I didn’t realize when I ordered the part. I’ve spent so much money thru the years with them they have even returned stuff that I have ordered wrong for no extra charge. I have owned many old hotrods thru the years and their my go to company for sure. Always puts a smile on my face to see that summit box get delivered to my house.
Unstable, looses track
The app seems to be unstable quite often. I’ve had several occurrences where I tried checking out and it would get stuck in a revolving screen trying to refresh but would never refresh. It’s also frustrating that it does not keep your place in the previous selection. For example: if you are viewing a list of search results and you click on a particular item, when you back out of that item, it takes you back to the top of the list instead of keeping your place in the search.
Happy with Summit parts
I have used summit for years and normally when i have had problems or questions about orders or parts they have been great at addressing them. Which is one of the main reason for using them and there quick delivery’s. But since covid there custom service has been nonexistent i simply can not get in contact with them they don’t answer the phone don’t respond to emails or texts its been very frustrating. But i continue to give them the benefit of the doubt due to their past good business practices. But if there support staff are now operating from home no seems to be doing there jobs. Lets hope summit gets back to the great company they were. If not i will probably start using another company.
But it now button???
There’s no buy it now button on an item. If you want to buy something you must add to cart and then buy and if you have other thing in the cart that your unsure of I guess you have to remove those items and find them somehow some other time??? I searched and looked even had my brother look and there’s no other way very stupid issue that a well known company should not have in my opinion. Online shopping is a very big thing nowadays yous should realllyyyyy update the app and fix these issues. I don’t like to shop with anyone else but eBay is a bit cheaper and wayy easier to use this app is like purgatory I can’t get off one page the check out! Fixxx your bugsss!
Wish all purchases were as good as Summit!
Availability, price, shipping and customer service has always been a positive experience. I have been restoring a tri-five over the last six years and never had an issue with Summit. No supply chain excuses, delays or overpriced hidden shipping charges….even during Covid. The one time I was short a part was my own fault. I didn’t pay attention to the quantity, which was clearly labeled on the Summit site. I called customer service to order the other part, bummed I was going to get stuck with a shipping fee. Nope. Summit immediately sent it out and waived the shipping. That says a lot!
Summit App
I really enjoy shopping with Summit Racing. They have always been helpful even when stuff just goes wrong. They are the fastest at shipping that I have experienced. Now the App. The phone app can be a little challenging at times. Slow to respond, hard to get the best price, and hard to get all of the options listed in a search. One example, searched comp cams magnum roller tip rockers looking for the higher 1:72 ratio. It not even on the list of options. I went to the comp cams website to get the part number to put it in the app. I put the part number in and then it shows up. It’s just time consuming to get a list of everything your looking for before using the app to be able to find it. I feel like most of the people shopping on the site / app are budget minded. Example What is going on with pushrod prices. Stock gen 1 Chevy 5/16 pushrod is $30-50 and a plus .100” pushrod is $120 plus for same standard of pushrod. Okay I’m done.
The Will Call system is retarded!
I like everything about Summit except the Will Call system in Arlington. It’s a joke. You have to wait an eternity. Twice now have not called my name when the screen said my order way ready. The last time, after waiting another fifteen minutes, I walked up to the counter and said that my name was not called and the counter man said “That’s a lie. See right here? They write the time your name was called”. My name is super hard to pronounce, which I’m convinced is why it’s not called. Like someone couldn’t just write a time down and throw it on the shelf. If it weren’t for that retarded system I would give it five stars.
Description
Your Performance Powerhouse - in the palm of your hand. Use the Summit Racing app to easily search for auto parts and accessories. Shop more than 1.5 million auto and stock replacement parts from your mobile device.
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