Michaels Stores

Name: Michaels Stores
Rating: 4.79218 (270777 reviews)

Shopping

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Michaels Stores

Shopping

4.8

270.8K ratings

Age Rating

Seller

Michaels Stores, Inc.

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User Reviews for Michaels Stores

App Needs Work

I love Michaels as it has a bit of everything I enjoy doing but the app needs work. Whenever I look at an item and go back to the previous page, it kicks me all the way to the top of the page. It doesn’t matter if what I was looking at previously had been towards the bottom; I end up all the way at the top regardless and have to scroll all the way down again. This might be fine if I was only using the app like once a month. Also, I recently made an online purchase. It took a couple days for it to be updated that it had been shipped. However, whenever I go to click the Tracking button for the items the button doesn’t do anything. When I tried tracking it through the email Michaels sent me it brought me to the UPS tracking page. But the tracking number wasn’t correct apparently. It wasn’t until today, a week after I placed my order, that I discovered that it’s actually USPS sending my order and only because I get daily emails on what is being delivered by them to my house. I understand the wait times are ridiculous right now and I have no issue waiting since I wasn’t in a rush to receive my items. I just wish the information they gave me was accurate and useful.

AFictionalWriter, Jan 03, 2022

Useful, but consistently glitchy

The app works. However, I’d estimate that 25% of the time I open it, it gets hung up on the home screen, and about 25% of the time I’m shopping on the app, it freezes or takes me to pages that make no sense. Of the two purchases I made in the app, one was so glitchy, that it kept removing items from my cart. I had to figure out which items were missing, track them down and re-add them. Then something else would be missing. This happened four times in one attempted purchase. It took twice as long to complete the purchase than if I’d done it on my laptop. The app has discrepancies between the number of items in my cart, versus the actual number of items in my cart. I had to scroll through to count the items, to verify they were all there. During the purchase, after being redirected to PayPal, confirming the payment, and being returned to the app to complete the purchase, the app stuck me in a loop that prompted me to “pay” twice more after I’d already completed the PayPal portion. It’s just... a very glitchy app. Even with a reinstall, it doesn’t stop being glitchy until it’s ready to stop being glitchy. With that said, it’s very useful and convenient.

B3Girl, Jan 02, 2023

Atrocious and Buggy

I don’t know how people can give the Michaels iPhone app five stars let alone two stars. As someone who works in UI development, it is one of the worst iPhone apps I have ever seen and had to use. Most of the time I avoid using it and stick with a browser because of how long it takes the mobile app to load just the homepage let alone anything else. The app often freezes and crashes. Heck, I have gone from iPhone 12 Pro to 13 Pro and now a 14 Pro, and the app STILL doesn’t natively fit the screen. I can barely engage any buttons or navigate as a result. Is the team doing any QA on usability and compatibility? Because trying to use the app is painful. It’s especially worse when you’re standing in a Michaels on the Michaels store Wi-Fi and the Michaels app still fails to load product details or tell you which aisle a product is located in. I even tried to open it today, the Sunday after Black Friday, while on my home Wi-Fi because the desktop app is broken and won’t let me check out without looping me back to my cart after I submit payment details. The mobile app still fails to load and is over-blown on the screen. Michaels corporate should have never complicated the buying process by making online discounts different than in-store discounts. Otherwise I would just be going to the store to buy the same products at the same savings and not spend my afternoon wasting time trying to troubleshoot problems ordering over Michaels’ desktop or mobile apps.

bsully1215, Nov 27, 2022

Southlake texas store

I am a commercial artist and often go into your Southlake store… I always have to walk to the back find an employee and ask them to get my canvas down from upper shelf. They then have to find a ladder and get it down. Rarely do they offer to take it up front for me 4ft by 5 ft canvas ! Never do they offer to take to car! So the other day my client has to have 3 by 4 canvas and the walls are bare. I can’t find employee so I go into stock room because door was open and this guy says ( I think he was mgr, not sure) if it’s not there we do t have it. So I head out. Well I have an in with one of the nicest hardest working employees you have named Michelle and I see her . She and I go to canvas shelf she scans it with scanner, she goes into stock room and comes out with my canvas. She has done this many times for me.. as a professional I am up against deadlines so this really means a lot to me!!!! I love checking out with Pam because she is just great also!!!!!! These are fabulous employees and I should know. Your frame guys are great too because I have to bother them every single week I go into store because you have horrible netting no one buys on the lower shelves and canvas everyone buys on the high shelves. Please re think this!!! Beautiful clean store!

couchart, Sep 19, 2022

Great store, terrible app

I love Michael’s but their app and website needs some work. For the past two days I have been trying to look at the ad and search for items. Only the first few categories show up on the weekly ad and after that any categories you click on just shows a blank screen. This happens every week. Then I’ve tried searching a few items and the app will either give me an error message or shut down completely. I also was in the store recently and couldn’t pull up my coupons or rewards. It kept giving me an error message. I don’t shop there as frequently as I used to because of these issues. The website is no better either. I tried viewing the weekly ad and search for items and there was no search field or link. You had to scroll all the way to the bottom to find the weekly ad. As soon as you go to the website all you see are a bunch of sale ads you have to scroll through. Nowhere to log into your account, view weekly ads, or search. Normally these things are easily accessible. Hopefully a new app and website is coming soon….

efrzrr, Oct 10, 2022

Good but not so good

I actually really love this app and have used it often in the past. However today I went on to the app and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does the app/website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!

kperchal, Sep 16, 2020

Poor customer service

So I ordered online from our local store yesterday, May 28, 2021. I received a text confirmation at 11:15am that my order had been received and they will notify me when it’s ready to pick up. Well it’s now 8:15pm May 19, 2021 and I just got off the phone with the manager. This is how that conversation went down. The first person who answered the phone answered it by saying welcome to Michaels, this is (name given) how can I help you? I asked if a manager was there and could I speak to them. She said yes one moment. I waited a little while, not long then I heard a voice say hello? I said hello, is this the manager? She replied yes. So I asked her what is your name. ( Why did I have to ask a manager this?). She told me her name, then I asked about my pick up order I ordered yesterday but never received notification it was ready. The manager put me on hold and went to check my order. After a bit she came back on the line. Oh my gosh she told me they were in the middle of a reset so they didn’t get my all my order pulled. WHAT? This is the 3rd time I’ve had issues with the store not getting my orders pulled or shipping to the store and the store never calling me to say the order is there. I’m done with Michaels for awhile. The app is ok but it’s nothing without customer service.

Ksboo, May 20, 2021

One stop for all! Priced right!

I Love love my store, the employees and managers are truly the best! Being terminally I’ll with special needs, the crew cares enough to stop what they are doing to make my secret stop so enjoyable! Pat goes out of her way to make it speedy! When I’m not able to make it to the store like today the app is the second best way! You can easily navigate to what you need and more! Plus it allows you to sign up for free zoom classes!!!! Michaels has re “Did” the way we can shop since the pandemic turned the world upside down! Never missing a beat listening to their clients needs! They definitely the leading edge in evolving with the way the world is changing. Giving us in store options to couch surfing!!! Thank you for caring Michaels, about us creators . As well as the disabled! Pat has never not has anyone on the team made me feel disabled…….. I call them my shopping secret (I always say if my husband comes in, this was a deal !!! And they never miss a beat. Then I get into the car and he says. One day they won’t lie lol for you! As we both chuckle!!!) please let Pat and the crew know i appreciate them like family!!! Michelle Holden

Ldybugholden, Jul 23, 2022

Decent, Could be better

The app is a bit glitchy. Not sure if it’s just my phone or not but it’s tiring to click on an item from the searched products to further explore it and then have to start over because I can’t simply back out of it and continue from where I was. The back button just doesn’t want to work for some reason. This makes it difficult to browse new items and instead I need to have a pretty clear idea of what I’m searching for. Which is a bit unfortunate since there are so many options that are available on the site that I’m unfamiliar with and would be interested in exploring, but if I’m looking for something in particular I don’t want to have to start over because I got sidetracked and have to start again.Also, more pictures would be helpful. And instead of just showing an opened palette, the colors could be swiped and even compared when they are unique in some way. Most of this information is available in other places, but It would be helpful if it were readily accessible from the site that I’m trying to purchase from. It’s more engaging and less overwhelming than searching on various sites.Checkout is a breeze. Glad PayPal was an option, made it clear and easy.

nea717, Nov 29, 2022

Great products, but phone CS....

Placed an order, was missing a set of beads, 1st rep very understanding and sent out replacement, which has yet to arrive. Noticed 2 days later that some of the other beads of a $96 order were now on sale. Called back and was told that they could not refund difference because I missed calling by one day. What? You can clearly see when I ordered and when the sale started. Ok...So, I had placed another order on Saturday and the item that I ordered had gone down by $2.40 and I had ordered 2, so I called back again, and was told that I had to wait until I received the items and if it were still on sale I could call back and get an adjustment. Oh heck no! So I insisted that he put in for the adjustment, that it may take well over a week to arrive. So then he takes his time verifying the difference, adding the difference because I ordered 2, but informed me that he could NOT refund the tax on that amount! ???I REFUSE to go into the store as I am severely compromised and highly susceptible to this CoVid, or so I am told. So I have not left my house since last March, so I rely on everything being delivered. But if this is the kind of thing I can expect as far as customer service, then there are other stores that would be happy to have additional business.

TheGarz82, Jan 25, 2021

Description

Made by you™  You make us more than just glitter and googly eyes. More than yarn, paper, canvas or clay. You— the Makers— make us matter.

You make us Michaels. We’re made by you.  FIND EVERYTHING YOU NEED  Shop thru the app to get what you need. Locate the closest Michaels store. Find items in the store using the new Voice Search, a major time-saver! Check the availability and prices for products wherever you are. Save your favorite project ideas and products to a shopping list.   SAVE MORE  See the weekly ad (woo-hoo, savings!) and get coupons for your local store. Check out faster by scanning your coupons in the app.   GET INSPIRED  Access hundreds of project ideas and everything you need to make them. Browse upcoming events like Kids Club®, fun-for-the-family MAKE breaks and more.    MAKE MORE. GET REWARDED.  Sign up in the app for Michaels Rewards, our free perks program! Members get exclusive offers, receipt-free returns, event invites, early sales alerts and more. Michaels is the largest arts and crafts retailer in North America, with stores across 49 states and Canada. We’re here for the makers, providing inspiration and crafting supplies across the following product categories:    Art Supplies  Baking & Party  Beads & Jewelry  Canvas  Crafts & Hobbies Custom Framing  Floral & Décor   Frames General Crafts  Kids’ Toys & Activities  Knitting & Crochet  Scrapbooking & Papercraft  Sewing & Fabric Storage Tech + DIY Teacher Supplies Wedding