Crate & Barrel
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User Reviews for Crate & Barrel
SO glitchy
I want to like this app because it’s helpful to have but it is AWFUL 99% of the time. The first experience I had with it I couldn’t log into my account for over a week even though it worked fine on the computer. It finally started working and then they updated it again and now it no longer works at all. You can’t do ANYTHING and it just continually crashes. It’s impossible to go in the store and register in person because you can’t use this app. For such a simple app I have no idea why there are so many issues with this. It’s ridiculous. Now today they updated it again and I STILL cannot sign in!! I’m not currently signed in which is the IT support’s suggestion to fix it. This app is so buggy. Not worth the hassle.
View in Your room doesn’t use proper AR
Very pleased to see the View in your room function advertised on the website as we were having difficulty envisioning how a collection of outdoor furniture would look in our backyard. Tremendously disappointed that the app didn’t seem to exploit the ARKit capabilities of the iPhone by automatically orientating and scaling the item to the scene the camera is looking at. Trying to do this manually is counterintuitive and prone to significant scaling errors. There are much better implementations of “view in situ” type applications such as the one in the IKEA app.I had been hoping to build up a significant online order in confidence that it would fit well in our backyard. Now looking at other vendors who have delivered a more complete AR experience.
Great products and app layout, very slow moving
LOVE the products and selection of the store, great quality pieces, and the layout of the app is nice and clean, sleek and easy to navigate. However, it’s easier to use the website as the app is VERY slow. There are many bug issues, it takes minutes to load a single page at times, or the app will just completely close in the middle of trying to load, the page will freeze for minutes at a time; this is the only shopping app I use that has this issue (I have a lot) and now I just don’t see any use for it unless these bug issues get fixed. Will be using the web browser until this gets fixed.
Where does all my money go? Not toward app development, apparently.
After flipping through their latest catalog, I saw a bit promoting their app with their “View in Your Room” feature. I thought “FINALLY. They’re catching up to IKEA and using augmented reality!” How wrong I was. This feature (and the only reason why I downloaded the app) overlays a very simple two-dimensional photo of the product over your camera that you can also...resize!? Who in the world thought this was a good idea? I have no freaking clue how large or small the furniture is in my unfortunately small apartment. This is equivalent to me cutting furniture pieces out of the catalog and holding them in front of my face.What a waste of time and space on my phone.
Password problems
I don’t understand what is wrong with this app and crate and barrel in general. I have changed my password twice already because it tells me that I’ve entered the wrong password when trying to access the thank you manager (for my wedding registry). Then I go on the website and it tells me that I’ve entered the wrong password that I just changed and saved on my phone. So then I go back to the app, log out, and sign in no problem. Yet I still can’t get into the Thank you manager. Annoying and looking forward to not needing to use this app anymore soon.
Too many glitches
The app will shut down on you out of nowhere. It doesn’t update your registry instantaneously. And now for three days I haven’t been able to access or manage my registry because they were going through some update which for some reason isn’t available yet even though the app keeps displaying that the version is outdated and to update to the new version. Get it together Crate & Barrel! This is the last thing a bride to be needs during the wedding planning!
Outstanding furniture - App Runs like a webpage
Outstanding furniture selection with matching style and design. Im able to look at a piece and realize it’s within a collection to then piece it together, amazing. However the App is very buggy and I can list areas I’m seeing time-outs and screen freezes - when selecting color, adding to cart, and clicking save for later. As well as opening the app itself. These are key pieces of shopping, so the app should flow better. As well when closing a menu you should be able to click somewhere else on the screen or swipe back to the previous menu instead of pressing the X button, feels more fluent that way kind of how iPhones don’t use a home button anymore to now swipe away things. So the products are great but about the app it just needs to more fluent and less buggy and I guarantee shopping and spending on my part and others would increase that way just because of a steady stream to checkout.
Website vs App Issues
I was recently logged out of my wedding registry on the app. I attempted to log back in and got the invalid user name or password error message. So I reset the password and tried it again. Same error message. I logged in on a browser on my laptop with no issues. I am assuming this is an app only issue but it’s frustrating not being able to access it from my phone!I do like the Thank You manager and the shipping notifications. The thank you manager handy when people send gifts without gift messages!
App Roulette
Every update is a miserable game of roulette. You never know what features will be fixed, what features will continue to work and what features will stop working. It’s beyond frustrating.I specifically have problems with the registry feature. I created my registry a few months ago and was having issues adding items to my registry. Every time I would try to add certain items the app would crash. The app was updated about a month ago and I was unable to login all together. The app was updated once again and I was able to login, but I was unable to scan/add items to my registry... again. What is the point of having a registry feature if it never works?!Honestly expected more from such a great brand...
Love Crate & Barrel. Hate the app.
I’ve recently noticed the addition of ‘sign in with google’ when I try to access my account and now I can’t seem to sign in. I do not use Google so when I use my email and password, it tells me to ‘reset my password’ but when I do I just get the same message. There have been other issues like this in the past. Also, it’s so frustrating that the app functions like a fresh website that doesn’t recognize me! I should have a ‘remember me’ option. I live in an area where a bigger crate & barrel store is being built and I wish they’d spend money making the app much better.At least they finally got the credit card info pulled into the app.
Description
The Crate and Barrel Home Decor, Furniture & Gift Registry app keeps everything you love about our stores—from our unique housewares and quality modern furniture to our extensive selection of kitchen appliances and seasonal decor—right within reach on your mobile device. Shop our distinctive collection of products for your house or apartment, manage your wedding or baby registry, get expert information on furniture and home design or simply browse for inspiration. • Create and edit your wedding registry, baby registry, or gift registry with ease and see purchases made from your registry in real time. • Scan barcodes in stores to add items to your wedding registry, baby registry, gift registry, or wishlist. • Get even more information when viewing products—watch product videos, use your phone’s camera to try our View in Your Room AR feature, see if an item is available or displayed in a local store, view care information and browse other items in the collection. • Customers eligible for a Registry Completion Discount or are members of our Design Trade Program can access their discount information in the app as a digital card or see it automatically applied in checkout. • Make selections to create your own custom upholstery items. • Shop our full collection of furniture, housewares and kids products—everything sold online is now available in the app. • Create lists of favorites to revisit and review later on the app, website or in-store. • Create and manage your online account with your contact information and saved payment. • Find your nearest Crate & Barrel store and get hours and directions, or call them directly. • Order and pay with a credit card, debit card, Apple Pay or Crate & Barrel Credit Card, and even redeem Crate gift cards on the app. Securely save your payment info for easier checkout next time. • On the go?
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