Rite Aid Pharmacy
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User Reviews for Rite Aid Pharmacy
Stopped working properly
Trying to refill a script should be easy, but the app seizes up after entering the password. Tapping on return, the keyboard stays up and covers the confirm button. Not being able to sign in make it totally useless. It worked 2 weeks ago but even the update didn’t fix it.Also, my local Rite Aid has delivery but there is no function to switch from pick up to delivery. You have to go in or call to set it up. With auto refills it defaults to pickup Why? Considering those at high risk for Covid should stay at home, this would be a great feature to offer. Also, credit card info would be more secure... My local just writes it down on a piece of paper. The first time I did that, my card # was stolen that same day. I used it for nothing else that day. So, Rite Aid needs to join us here in 2020. Put it into your database and link with app to offer choice in how to get your meds.Honestly, the website works better and that’s saying a lot since that also runs slow and bugs out from time to time. Maybe a rebuild from scratch is in order.
Good for Rx’s, but painful navigation
The app was obviously coded offshore, since usability for seniors (thin fonts, tiny icons, confusing navigation) were not taken into account, nor does the app get good overall testing. Also several places in the app consistently give “service not available” errors if choosing several options on the same screen, though backing out & choosing the same option will immediately work. Sorting coupons either ascending or descending will produce a different number of results. The English text & display isn’t so great, with either text running off a button, or tapping a store phone # gives “Do you want make call?” Otherwise refills are relatively painless (as long as refills remain), and the ad/coupons section is appreciated ... though Marketing occasionally runs amok, so to get to coupons, you literally have to scroll to the bottom of 4 screens of non-coupon ads to click “coupons” again on a tiny button.😁
You need to do better
In the spring of 2020 the Kmart in Walnutport Pennsylvania shut its doors permanently, its pharmacy patients (myself included) were transferred to the Rite Aid store in the same town. Since that time almost every interaction I have had with the pharmacy department at the Walnutport Rite Aid has been wrought with problems. The medication isn’t in stock, the directions concerning the medications in my rite aid file aren’t followed, the automated text alert says it’s filled only to find upon arrival that it has not been. The medication in question is Zubsolv which is an opioid addiction management drug. The circumstances surrounding my having to take this drug stem from injuries I received in Iraq, but it seems that the pharmacist at this particular store has no time for we addicts trying to fix our lives. I have exhausted all other options in trying to resolve this with this email being the last. I will be speaking to an attorney as I feel I’ve been discriminated against for simply trying to do the right thing and not abuse any medications. Should there be no legal recourse for me I will take to social media. I’m not writing this to demand anything of your corporation I’m simply informing you of what’s going to happen with the hopes that next time your staff will reserve judgment. Sincerely,Lucas Bowers
good when working
When it’s working, this app can be great. I can easily fill my prescriptions with a few clicks of a button. I can also see all the deals going on at rite aid. It’s simple and good for those who remember that they need to refill their prescription when in class or a place where you can’t call the pharmacy. For some reason, sometimes this app won’t work and refill your prescription. It says it did, but it actually doesn’t. I thought I had ordered a refill on my prescription (that had refills remaining). It said it had on the screen afterwards, but I never got a notification that it was ready for pick up. I tried again the next day, and same thing happened. When I went to rite aid, they had to fill it and I had to wait a few minutes. It was then when I got the notification that my rx was ready for pick up.So, if it worked all the time, it would be amazing.
Difficult to figure out
This latest update is only built for iPhone and will not rotate on an iPad.Other ongoing issues are with trying to figure out refills. Some come up as eligible when not needed yet and others are not on the list that should be. The RX history is not very helpful since it is just everything. You need a last refilled tab that show only the last time the RX was filled and make it sortable by name. Just to have that list where the drug show once on the list would be great. The history is a mix of 30 &90 days RXs and make it difficult to know what has been when. I manage an older relatives RXs and getting them to tell us what they need is near impossible when they are used to waiting until they run out. That worked when they could just run the bottle up at any time but those days are gone. You need to make it simpler when managing for a relative
Westhampton Beach Rite Aid
This store seems to be very much in the know about it’s customer needs. I find myself almost everyday in it. The prices are great as well as the employees. Always helpful and cheerful. The shopper needs change drastically from Season to Season as this is a resort town. The store stock fluctuates as the clientele changes while still maintaining the “year rounder” needs. I use my Plenti card or phone number to get the maximum savings. We have 14 grandchildren, 2 great grandchildren. The younger ones call it the GiGi Store. They couldn’t say great grandma so I have the GiGi moniker. You now have 4 generations of this family who are hooked on Rite Aid. Sincerely, Susan T. CozineLoyal CustomerFYI: The pharmacy has now become a Walgreens, however they continue to ensure the customer needs are met as they always have.
Difficult
I am finding this site and Rite Aid, difficult to maneuver. I appreciate shortages in staffing, but it is still difficult. I have been trying to get my meds delivered for days. I received one notice they attempted delivery, but there was no one home ( two people were home) I was told three times the meds were delivered, only to discover they were still at the store. I had a Door Dasher there to pick them up, and they were told that they had been delivered. They have not. In the next few days I was told delivery was impossible over the weekend. I sent a friend to pick up my meds and they refused to release them. I changed to Rite Aide, because my insurance company insisted. It’s been 5 days and I still do not have my medication. Today I am told they don’t even have my prescription, it’s at another location. The other location said they don’t have my insurance information. I am getting no where fast. I don’t understand how they can tell me they tried to deliver it last week, but now it does not even exist. Long story short I sent a friend to pick up the meds, not only did they have them, they have had them since 1/27. I have gone 5 days without medication, simply because no one answering the phone, could be bothered to check and see if the prescription was ready. Trust me I try to be sympathetic to the plight of the situation. But a lot of this difficulty seems to stem from no one just taking a moment to listen to me and see if what I said was true. Thank you.
Doesn’t work
I have had this app for a few years now and I have never been able to get it to work for me. Anytime I try to use it for pharmacy needs it sends me to a page to fill out with my name address, DOB, phone number etc then takes me to a page where I have to confirm questions which in the past I answered correctly, which I know because its my account information and it told me it wasn’t able to confirm. Now when it takes me to the question page it won’t load any of the answer choices so you can’t even see the answers, you can’t select an answer because when you click an answer (even though you can’t see the answer your trying to choose)the bubble doesn’t fill, when I try to select my DOB on the previous page it only will allow me to select Today’s date until I type it in. And I still haven't been able to gain access to any of my medications through this app. Absolutely pointless app to have, at least for me, so I’m deleting the app until the issue is resolved, literally just taking up space on my screen at this point.
Ran out of important meds because of awful app
I ordered refills through the app the other day for 7 medications that I would run out of within the next week (my meds are almost always ready within 1-2 days). The app confirmed that my refill requests had been processed successfully. The app never shows me any info about pending refills, so I was completely unaware that there had been some sort of issue with the app. Two days after submitting the request, there was only 1 med listed in the app for pickup. At this point I’m running extremely low on the other meds, so I called the pharmacy to see what is taking so long. Turns out that out of the 7 refills I requested, 1 was ready, 1 was awaiting refills from the doctor (which is fine), and they didn’t receive any refill requests for the other 5. If the app showed status updates for pending refills, I would have caught this issue sooner. Now I’m out of 3 meds and am feeling the effects. The technician I spoke with over the phone regarding this had no problems putting through those 5 refills, so it was 100% an issue with the app. Rite aid, please don’t fail me like the last 4 pharmacies I’ve dealt with. I’m chronically ill and take a ton of medication. I’m really tired of pharmacies having these inexcusable errors and putting me in dangerous medical situations. Maybe you should drop all of your other app features and focus on fixing the pharmacy feature so your patients don’t die... Just a thought.
You broke it!
This was a great app about a month ago or so - then like all developers, you think it needs “improving so you mess with it and break it. Why? If it ain’t broke, don’t “fix” it. The recent update a week ago didn’t even fix it. Adding coupons now is a nightmare. I am logged in as clearly my name shows up at the top but yet, it won’t allow me to add coupons. It says I need a loyalty account to do that. I am a Silver Member too. So now we are just supposed to miss out on savings while the developers try to “fix” it again? Unacceptable! Just roll it back to the last working version UPDATE - developer suggested I get the latest version of the app and log out and back in. Did that. Logged out, Deleted the app and reinstalled clean, logged back in. Worked great. Then a few days later - right back to the error saying I need to be a loyalty account to use the add 2 card. So, that’s not a solution - just a temp bandaid. It needs fixed. Period.
Description
Manage your prescriptions, shop for your whole health needs, earn Rite Aid Rewards points and convert to BonusCash for more savings. The Rite Aid Pharmacy app is here to help you not just get healthy, but get thriving! REFILL PRESCRIPTIONS ● From your prescription history, by scanning your prescription barcode, or entering in your prescription number ● Create and manage prescription reminders ● Receive notifications when your prescription is due for a refill ● Add and manage family member prescriptions all in one place TRANSFER PRESCRIPTIONS ● Easily transfer your prescriptions to any Rite Aid Pharmacy RITE AID REWARDS ● Convert your Rite Aid Rewards points to BonusCash ● Track your points balance ● View your BonusCash transaction history ● Browse, search, scan for, and clip Digital Coupons ● Save your Rite Aid Rewards Account to your Apple Wallet SHOP ONLINE ● Browse and shop thousands of your favorite products and have them shipped to your front door STORE LOCATOR ● Locate the Rite Aid store nearest to you ● View store and pharmacy information and services ● Select your store for future reference WEEKLY CIRCULAR ● Browse the weekly circular for your area
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