Sears – Shop smarter & save
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User Reviews for Sears – Shop smarter & save
Sears App
App does is slow, sluggish- if you place something in the shopping cart an then want to continue shopping where you left off, the app will take you back to the beginning each time you add something to the shopping cart- meaning you would have to enter each time again and again what you are looking for-size, color, ect. - very frustrating and waist of time.Also, had 11 items in my cart- at the time to check out - had to change each item to the closest store for pick up- should have a drop down where you can choose all or multiple items for pick at the same time- instead you have to go through each one and wait - slow...thinking..slow..... then it changes to pick at store - NOW do the same thing for all items in your cart. App is extremely slow - browsing the in the app is good but everything else is not. Just to get it out there -it’s not my internet connection - this app has so much potential but people instead leave the app without buying anything because of how frustrating it is
Bad experience horrible site!
I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE
Great Rewards Program, a Little Bit Rough Around the Edges
The Shop Your Way points are what keep me coming back to Sears. I bought a Washer/Dryer set when they had $100 bonus cash a month or two ago and since then I have made 5-6 purchases through the app because I can get things for cheaper than anywhere else by using my points, even if the initial price is higher. i.e. I got a Black & Decker toaster oven that retails around $60-80 for $40 shipped with my points. Because of that, I don’t mind supporting Sears and hopefully keeping them in business with other purchases since I’m earning points on those purchases that I can put towards something else. The app is a little clunky and you have to learn to use the filters to make sure you’re viewing only ítems sold by Sears or Kmart if using points (they’re going the Marketplace route a la Walmart and Target now) but once you get used to maneuvering a bit you can snag some pretty decent deals, and free shipping over $35 as well as store pick-up options make it really easy and convenient since the in-store line during the holiday season is not fun at all.
2nd attempt trying to purchase an appliance from Sears
Next time I’ll just go with Home Depot or Lowe’s. Im upset because sears in misleading customers by allowing you to make a purchase of an item set up a delivery date and without any notice inconvience the customer by repeated dates changes without ever contacting the customer. People take off work etc to be available for a scheduled delivery that never happens. Then they offer you some weak excuse about the factory. The first item a refrigerator after 7 months of delays I never did receive it and was refunded my money. The second item a double wall oven I’ve had 5 schedule changes and they haven’t once contacted me by phone or by email. They just change the date without ever knowing if the customer is available, if your out of town, if you can take off work that day. These continuous unannounced delays make me think they don’t value me as a customer and I don’t think I will try and purchase anymore appliances from them. Stop advertising the item if you can’t deliver!
Online purchase issues with Sears App & out of stock items
Things started out very well, but then my cart wouldn't load. I could still look up other items, but couldn't get my cart. So I restarted the App, but then all my "sale" items were gone from my cart. Then (after finding & loading 2 of my previous items, I got an "Invalid cart ID" error! Very frustrating to deal with the Sears App! Restarted the App and finally was able to get everything back into my cart, but...then I had issues with not being able to load "online" purchases. It seems some items were out of stock (even though they were still advertised) and I couldn't order (or back-order). Tried to choose pickup locations, but nothing was available anywhere around me. Talked with Chat, and they said the items I wanted were sold out completely. They offered me a similar item.Got so frustrated and almost gave up, but finally placed my order ; still have to go pick some items up.
Garbage app
I really like sears as a store. They have good deals on tools and clothing and with the shop your way perks, I find myself spending much less than I’d expect. That being said, this app is horrible. It doesn’t matter how many updates they provide. It’s slow. It doesn’t have the ability to filter or modify searches without having issues. Wether crashing or just showing me a white screen, I can’t seem to ever have success with this. If you’re wondering why they closed so many sears stores, I’d say it’s because of lack of effort in a modern world to keep up with the times...and this app surly falls short when talking apps in 2018...especially when everyone including my grandmother uses apps. Hire some people who know what they’re doing and get this thing working for once! Seriously. Stop slacking. It’s a joke. Very disappointed in whoever is in charge of running this ship. You’re sinking quickly and I’m about to bailout on the sears boat. How many customers do you need to lose to open your eyes!
Easy to use
Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on.The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.
Sears app is really fast and efficient easy to use you can find what ever you need
Sears is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with Sears thank you all , sue in Michigan
Not recommended (unless you want to waste your time)
If I could give zero stars to this app I would, for such a big organization this app is terrible!!! First of all purchases made on the app without an account are a coin toss to depend on if it is going to arrive or be correct. I own a Sears credit card and was eager to use this app, almost a year later it is still a struggle to use! In Addition::If you plan on setting up an account for online shopping through the app make sure you have several minutes of free time. The beginning process is the same as most are, putting in your first and last name, address, email etc but then you get to a link stating you are not a robot, after that you play a 30 minute matching game of pictures to prove that it's a actual human trying to make an account. After several attempts I still do not have an active account set up!!! I am definitely disappointed in the registration and with Sears Mobile app and the lack of improvements all this time later!!!
Getting the run around
Went into Sears to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called Sears on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. Sears has been a pretty decent company up until now . Very dissatisfied and disappointed
Description
Access millions of products at the touch of a button & shop your favorite brands like Kenmore and Craftsman on our easy-to-use app! WE’VE GOT PEOPLE TALKING -"I have had a GREAT experience (about 10 times) with the in vehicle pickup at my local Sears." -"I LOVE the pickup feature where I don't even need to get out of my car! With 3 small kids, this is a lifesaver!" COOL FEATURES • Download now and get $5 off any $15 purchase • Members can buy online, park and get it outside in 5 minutes with free in-vehicle pickup • Enjoy free shipping on orders placed on the app while in store • Stay in the know with notifications about order updates, tracking info and more • Keep track of everyday essentials and save must-haves for later with our list feature • Check out the Weekly Ad for deals and offers near you • Take it home today with Lease It (no credit required!) • Save coupons to your profile to use in store and online • Manage your Layaway contracts and make payments with ease • Find exactly what you’re looking for and see if it’s available at a store near you • Get what you need, when you need it with free in-store pickup Download the Sears app now and start shopping Continued use of GPS running in the background can dramatically decrease battery life.
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