Spin - Electric Scooters

Name: Spin - Electric Scooters
Rating: 4.61428 (360233 reviews)

Travel

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Spin - Electric Scooters

Travel

4.6

360.2K ratings

Age Rating

17+

Seller

Skinny Labs Inc.

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User Reviews for Spin - Electric Scooters

Has not yet worked seamlessly once (in 4 attempts)

Attempt #1) Pre-Original scooter ban circa mid-2018. I signed up, deposited $5 into my account, because unlike the other services in SF at the time, Spin required a deposit. When I got to the point on the map where the Spin a scooter was supposed to be, it was nowhere to be found. Fooled me once, shame on you.Attempts 2 & 3) Twice in the past month, I have arrived at a Spin scooter ready to hop on, only to discover that due to my owning an iPhone SE, the Spin app literally would not allow me past the page where I have to check the boxes where users must attest to not riding on sidewalks and wearing helmets... the issue is that that page has one more checkbox attestations that must be completed than can fit in the screen of an iPhone SE (with its smaller screen) and yet, inexplicably, will not scroll to allow me to select the final necessary checkbox so I can submit and move on. Fooled me two and three times... shame on me.Attempt #4) Upon hitting the “ride” button, the scooter never unlocked. Then when I went to end the ride, first the app said it couldn’t lock the scooter (which never was unlocked to begin with) and there was a server error that prevented me from ending the ride, so I was incurring Billings long after I rented a Jump scooter instead so I could get to my train on time. Fooled me four times... we won’t get fooled again.

dmorgenthaler, Nov 21, 2019

Enjoyable, but not dependable at all

On my college campus these bikes are super convenient and fast, but only when everything goes right. It can be very difficult to locate a bike- more times than I can count, the bike doesn’t exist where the map says it is, which is a huge pain when I’m trying to find one to get to class on time. When I do actually find a bike, sometimes the bike doesn’t unlock but the timer begins- making it impossible to find another bike if you’re short on time. Using Bluetooth to lock or unlock a bike is also quite fickle when this happens. Sometimes the app asks me for my payment information again, even though I already have money loaded on my account. I would say that about 75% of my rides have gone perfectly fine. They are not dependable at if you are in a rush to get somewhere, and oftentimes when something goes wrong, it can take longer to fix/look for another bike than if you had just walked to your destination in the first place. I do have to commend the support team, who usually fix any problem quickly. One time I accidentally forgot to lock a bike after a perfectly fine ride, and they refunded the whole ride to me. The bikes have adjustable seats and the step-through style are really nice.

k9kathyli, Oct 28, 2018

Genius.. but

It was ALOT of fun. The scooters were quicker than I thought they’d be. I also like the fact that they’re providing a service that helps give people easier and perhaps more accessible or efficient means of transportation. Whether it’s a daily commute to work across the city, getting to your next class across campus or just a fun cruise around the town with friends, this is a quick and budget friendly way to do so! It’s pretty straight forward to start your ride but if you run into an issue like I did midway through my ride. Which brings me to my conclusion this probably one of the worst customer service/help set ups I’ve ever came across. I happened to run into an issue on my first ride and I ended my ride early which prompted the app to ask for a photo of where you parked it and thinking I had to reload my account with funds to ride longer I “parked” it in a non parking zone to quick reload and hop back on but ended up being locked off the scooter a mile and a half away from my vehicle. Also mind you that it states you can be charged a penalty fee if left outside of a designated parking zone and these things are locked and too heavy to just walk it to a parking zone. Their only means of support were sending and email and waiting for a reply or calling a number in which nobody picked up and it went to a generic voicemail to leave a message for a call back. I received a call two hours after the fact I and a email reply probably 4-5 hours later. Could be 4 stars?

kmichael93, Oct 28, 2020

Multiple issues

What should have been a 5-minute travel turned into a 40-minute nightmare. First,a scooter showed on the map that was available somewhat near my home. Not there. Reloaded the app, still showed that the scooter was there and fully charged but I was standing in the location with no scooter. I made the 10-minute walk in the opposite direction to the next closest scooter. This scooter randomly shut off on me 3 times. I had to go through a process of ending the ride (can take a minute to do so) and rebooting the ride in order to get it to restart. After 20 minutes of this adventure, I was no closer to my destination and even further away from the bus to be able to change modes of travel. So I decide to walk. I park it in an eligible parking space. It does not end the ride and starts sounding an alarm at me. So I ride around, pushing it manually, (alarm still going) to park it near other scooters. Doesn’t stop. Finally after restarting the app and trying to find support, I was able to get the scooter to successfully reboot with the power button and stop the alarm. I was extremely late for my commitment despite giving myself extra time to find a scooter. If it was just one glitchy scooter, that’s understandable, but with the second glitch of expecting to find a scooter some place and have it not exist is just enough for a 1-star

MAEman18, Sep 24, 2019

Huge design flaw...

#1 A cell phone holder would be great so that we can use google maps for route guidance while riding and not have to stop so much and pull out our phones, reopen the map app, wait for it to orient to our new location, etc. #2 Design Flaw: I was riding along the sidewalk when I realized I was about to ride off the curb. I quickly jumped my feet off the board to bring myself to a stop, but my hands were still gripping the handle bars and therefore the throttle. You would probably think it’s easy to let go of the throttle, but when you are riding as fast as the scooter will go and then take your feet off in order to stop the thing, your grip becomes tighter because it is the only thing keeping the scooter to you. You are wanting to come to a quick and complete stop, not launch the scooter down the street or off the curb. Anyhow, this is how you see people stumble-running with a scooter. It’s because your body doesn’t let you release your grip (and throttle) and so the wheels keep spinning, so the scooter keeps going. The Solution: there should be a weight sensor in the foot board so that as soon as there’s no more weight on the board the [motor] acceleration stops. Again, as soon as a person steps off of the foot board the motor cuts off. You don’t have to apply the brakes—stopping the motor’s acceleration should be enough help to prevent someone from crashing or stumbling when trying to quickly stop.

NewKreature, Oct 21, 2019

Customer service and lack of user friendliness

I really do enjoy the spin scooters, I do, however today I ran into an issue with the scooters which took me 40 minutes to solve. I was riding the scooter back from my university gym when I had to stop by a local grocery store to pick up something’s so I locked the scooter. Little did I know this was out of campus, which means I cannot park there. When I got back and tried to unlock the scooter, it did not allow me. I got a message telling me to move the scooter back to campus but every time I tried to move it, it made a ridiculous sound. I tried calling customer service but all the representatives were busy and I needed somebody to tell me what to do so the scooter would stop charging my bank account. There was nothing I could to unlock the scooter, which is a major flaw considering the app keeps telling you to move the scooter into campus to unlock it. In the end I had to carry the scooter back into the campus grounds despite the awful sounds it made. This was probably the most annoying experience I’ve had with Spin and I hope this is fixed. I understand that the mistake was mine however the app charged me 5 dollars and didn’t even let me unlock my scooter. This is absolutely ridiculous. That’s 5 dollars down the drain for nothing! I was just standing there trying to figure out how to unlock the scooter and i got charged for it!I always loved the Spin scooters but this left me quite disappointed.

ReyDrey97, Jul 15, 2019

Walk. Avoid spin scooters. Look for lime/bird instead. Terrible!!

I rent scooters fairly often. Lime and bird are both good choices. Recently, spin has been very available in our city. Now I know why. Their parking and locking system is terrible. If you try to end your ride and happen to be in an area the app thinks is inappropriate, the scooter will in fact lock, but not end the ride and you will continue to be charged. Parking zones are not shown on the in-app map. We rented three for an hour. We parked them exactly where we had unlocked them originally. The app kept saying that we needed to find a new, approved zone. When we picked up the scooters to move them, they make a terrible alarm sound and tell you to unlock them before you move them. This is not possible as the app is still charging you for the ride, but you cannot simply keep riding anywhere. It took us an extra 20 minutes if walking around our park, trying to find an acceptable parking zone with three scooters yelling the whole time. This ruined our night, was exhausting, and embarrassing. The app also will not work unless you allow them to know your location even when the app is closed. Both Bird and Lime allow location setting to be active only when the app is active. This is the worst choice by far. I’ll never use spin again. Worst scooter service by far!!

ryangera, Jun 23, 2019

Kept charging!

My first experience and I found it too be too fast for me, but my son has no problems with it. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. When it was all over it had been 35 minutes and now I had to find a valid parking spot. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed!Well, looks like I owe Spin scooter an apology...I WAS WRONG!!! Apparently, these guys do work the weekends. One of the calls I made allowed me to leave a message. I explained my issue and left my email address and phone number. After being home a little over an hour , I again checked the app , and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. Thank you and I’m amazed at your professionalism and quick reponse.

sdmapril, Jun 23, 2019

Great Customer Support

I recently used the spin scooters in Orlando. Make sure you go over the options carefully in the app especially if using Apple Pay( the 20$ is security deposit doesn’t mean it’s the day pass). We had a great ride and they are accessible scooters anywhere downtown. The scooters feel very safe and only allow you to go 10 mph. I had a few issues with understanding the costs when we finished and realized how much we ended up spending over the 3 hours.(we accidentally paid by the hour) Make sure you buy a day pass or hour pass so you’re not paying by the minute(my gf and I made that mistake). I was able to talk to a customer support rep , Lisa, and she couldn’t have been more understanding and helpful. I had no problem accepting the fact that we probably made a mistake, but Lisa showed genuine compassion and detailed how the system works and the best options going forward. She gave us both significant refunds and understood our mistakes. I only to want use Spin electric scooter now because of her service skills and compassion. We have several different brands in Orlando and I’m so glad that I was able to talk someone who really understood the problem. I look forward to using Spin in the future. I always applaud and recognize quality customer care! Thanks again Lisa!

Spenceshep, Jun 01, 2021

Was fun but needs improvement

I rented two scooters in Pittsburgh the first complaint is I think there should me more discounted options for group rides second complaint I understand there is no parking zones however if there is a charging station in the no parking zone you should be able to end the ride and put the scooter on charge, I found this frustrating as I stood for 10 minutes trying to figure everything out and had to drive the scooters 2 miles out of the no parking zone to end my ride which was very frustrating because it was extra money spent that didn’t need to be, and that far out of the way of the charging station I noticed no one wanted to walk them back to the charging station to get the dollar off a ride. The solution to that is either offer a higher discount for the return to a charging station or make it to where you can end your ride in a no parking zone in the event of the person putting it back onto the charger. Which would also help scooters be charged constantly and more people wanting to ride without worrying of the battery dying.Other than that we found it very fun riding on the scooters and how nice they are, I’d definitely recommend to friend if the company is willing to offer group promotions and or being able to end the ride in a no parking zone in the event of a charging station

Weaverboyfloyd, Jun 09, 2022

Description

Spin gives you the freedom to move. Just download our easy-to-use, reliable app for access to thousands of shared scooters and bikes across the country. Need a lift?

Hop on a Spin for a safe and affordable way to commute, get around campus, run an errand, or get some fresh air. Spin scooters and bikes are emissions-free, so you’ll also help keep the air fresh every time you ride. How to Take a Spin: - Open the app to find the nearest Spin scooter or bike. - Unlock your Spin by scanning the QR code or by entering its ID. - Ride safely to your destination, using bike lanes where available. - Park responsibly, avoiding pedestrian right of ways, building entrances, and wheelchair ramps. Want Spin scooter or bike-sharing where you live for your commute? Have feedback on your ride? Contact [email protected], or find more info at www.spin.app