Bird — Ride Electric

Name: Bird — Ride Electric
Rating: 4.88405 (1105411 reviews)

Travel

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Bird — Ride Electric

Travel

4.9

1.1M ratings

Age Rating

Seller

Bird Rides, Inc.

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User Reviews for Bird — Ride Electric

THEY DO NOT EXPLAIN THINGS GOOD

They overcharge you for everything the 5 dollars you have to play to get them do not have a ay explanation to how much you have to play or the time you have on the scouters. They also make you save your car to get the time you ride they keep on charging you more money and more money as the time goes and when you lock it keeps on it thanking your money or if you get off and you don’t lock it it closes the scooter and you have to redo everything you did to get it. Also the customer support is really bad they do not explain things and they switch up things on you one time one person saying one thing and the other one staying another day supposedly refund you the money you’re supposed to have but they keep changing it so they get to refund you even less money. It is unacceptable that they do this they guy we were talking he did not know anything he kept saying things that did not make any sense. I’m and so mad and sad that they take advantage of people like this knowing they don’t have this clear. I am never going to get this ever and I do not recommend it it is better to walk or get a Other things to get transported though the city.

camacho.m, Jul 01, 2021

Review for Fleet Manager

My experience using bird as a software for my business as a fleet manager was horrendous. The equipment they provided was expensive and over priced to the point that they are making money from selling equipment, parts and revenue from riders. As a fleet manager, I felt disrespected by Bird management and the software team for restricting my ability to release scooters in areas which led to not being able to profit. Aside from vandalism, FMs attacking other FMs scooters, bird did nothing to mitigate the situation I was innocently in and been marred with vandalism and theft. Bird holds no responsibility for all the total losses and damages incurred on the scooters. I had to pay out of my pocket for all the parts and the scooters that have been missing to bird when I returned all of the scooters back the them. They terminated my contract 2 weeks after I signed a new contract and told me that my contract was terminated from my old contract. I was distraught how it played out to the end because no one at bird would hear me out. Bird Shopify store had no parts for me to replace the scooters I had standing in my office for 3 months and that was what led to my contract getting terminated - bird did not provide parts. They do not give a f if you did not meet their numbers and it shows they put profits before people. Given that I have worked so hard for this company. I will officially file a complaint within BBB because their B2B was illegal.

Deaf facebooker, Jul 26, 2021

Evil Corp

I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.

donthereal, Nov 15, 2019

The worst

The first time I wrote a bird was back in Santa Monica. I loved it! Unfortunately they have gone so far downhill. Currently, in Salt Lake City, you can’t even ride them downtown. They’re not anywhere near downtown. Recently, I tried to use one to get from my house to the airport. I was just planning on riding it from my house to the train, and then taking the train. What a mistake! Almost missed my flight. The scooter kept going fast and then slow. It kept telling me I was out of the service area. I will open the app and look at the map, but I was still in the service area according to the map. So I tried to move to the lighter colored section of the map, but it didn’t change anything. After 30 minutes of walking it to different locations, trying to make it work, I gave up. I kept trying to lock it but it wouldn’t lock no matter where I went, in the service area or out of it. Finally I found a number for customer service, so none of the options were that the ride wasn’t working. Period the customer service guy was very kind, and he did end up walking the ride for me and refunding me part of it. However, as this is the third time I’ve had issues with the app I’m totally done with them. Not to mention they are completely not helpful to me if I can’t use them downtown. I’ve never liked lime, but it looks as if I’ll have to use them from now on.

Hgtdsahbbbbbb, Sep 23, 2021

Worst scooter app by far

Update: Bird replied to my review with an email alias. I reached out and unsurprisingly did not receive a response 🙄 Firstly, Bird doesn't do maintenance on its equipment (at least in my city) so literally every Bird scooter I ride has some major defect that makes riding at best tedious and at worst unsafe. Last time the base was so broken that a loud *CRACK* was emitted any time I went over the slightest bit of uneven road and people on both sides of the street were staring at me. But the issues don't end there. In the middle of my last ride, the scooter stopped accelerating and the app told me my ride was canceled with no explanation. After looking at the map, I saw that the app somehow had transported me to the Gulf of Guinea just south of Nigeria. Why? Because if there's any amount of time where the app can't locate the scooter, it literally sends (0,0) - the geographic center of the earth - as the scooter's location. Bird didn't refund my money or even offer the opportunity to rate the ride. Upon looking through my email, I saw a pending support request from a previous ride, clicked on the link, and was told that my email address (same one the support request was sent to) is invalid. Truly awful on both the hardware and software sides.

ke6nG, May 07, 2021

Disappointed Charger - Lack of Support

I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble...My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...

Kismetqueen, Aug 25, 2018

Very bad user experience with the app.

My girlfriend and I decided to ride the bird scooters. After we got done riding it, we brought it back to the original spot we rented it at. It kept giving us a warning saying we are inside the red parking zone and we can’t park the scooters there. But we saw at least 10 bird scooters parked where we were at. I was messing with the app and eventually it allowed me to park the scooter there. My girlfriend however wasn’t able to park there still. The outside area of the red parking zone on the app was just a block away so we decided to just take the scooter over to the next block to park it. When we got to the next block, the app now showed a different red parking zone which wasn’t there earlier. Now it showed the original spot we were at is no longer a red parking zone. We took it back to the original spot we were at again, and now the red parking zone has changed once again. We had to take it to different spots in order to check to see if the red parking zone changed or not. Eventually we took it to an area where we can finally park the scooter and end the ride. This already took time and money out of our account from us just trying to find a parking spot for the scooter. I’ve rode other scooter renting apps and it was way user friendly than this. I Wouldn’t recommend this until they fix this issue.

Kou_Loonies, May 26, 2021

Update charger experience seriously needed

This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.

Magne333, Jul 20, 2018

Worst Experience on a Scooter

My fiancé and I both downloaded the app, added money to our accounts, linked a scooter, and the scooter would not unlock, we were standing there try to get the scooter to unlock and it simply wouldn’t. After 10 minutes of having our money taken from our account, while the scooter was STILL locked, we gave up. I contacted customer service immediately to try to figure out how to make this right and NO ONE got back to me with a reason to explain to me why we were being charged for NOT even having access to ride the scooter. If they had the proper technology, it would show that the scooter did not unlock, and the scooter didn’t move 1” while they charged us for 10 minutes standing there with no help. They also refused to refund my money, and refused to take the balance off of my account. Now I have $20 literally flushed down the drain because no one at this company knows anything about quality customer service. Extremely disappointed and would NEVER recommend BIRD scooters to anyone! I will purposefully go out of my way to let people know my experience on the street so they don’t make the same mistake we did.

mhperez175, Sep 06, 2021

Don’t work for this company

I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.

Mrs.Ruffcorn, Nov 07, 2019

Description

Bird is the convenient, eco-friendly way to get around your city. Sign up to get access to electric vehicles in over 350 cities worldwide. HOW IT WORKS: * Download the app * Sign up * Choose your payment method (PayPal, credit card, etc.) * Select and unlock your vehicle * Ride electric!

The fun way to get to your destination Head to work, run a few errands, or just go for a weekend ride. With the Bird app, get from point A to B safely and with style. ECO-FRIENDLY MOBILITY Our mission is to make cities more livable by reducing car usage and lowering carbon emissions. Every ride with Bird makes you a part of that mission. DISCOVER SPECIAL FEATURES AND OFFERS –Get free rides Share your code with a friend and you both get a free ride. —Travel together Riding with friends? The "group rides" feature lets you sign up for multiple e-vehicles through just one phone. —More rides for less money From daily to monthly rates, Bird has Ride Pass pricing plans that make sense for every rider. —Safety Do your part to keep your community running smoothly. Wear a helmet, use bike lanes, and make sure to park neatly and keep sidewalks clear. Download now and ride electric.