Tommy's Express
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User Reviews for Tommy's Express
First Time
So went grocery shopping yesterday and to which I saw this car cleaning location multiple times. Not knowing much about it I continued to avoid trying it but yesterday all that changed and to which I decided to pull in and give it a try. Attendent at the counter was helpful and informative. I got the highest cost wash and explained if I liked the wash, I would come back around to join the membership plan, which I did. I am very pleased and to which I am looking forward to a cost effective, less labor intensive clean car in my future.
App simply useless
I have reloaded this app so many times and it does not work. The only thing it allows is for me to see the locations car washes throughout the country. I have an unlimited plan already and cannot manage my account through this app as it will not even let me log into my account. It wants me to sign up for a new account!
App doesn’t save changes
This app is bad piece of software. I told it to switch from a monthly plan to a pay as you go plan at the end of winter. I finally noticed the charges in June. I had to jump threw hoops to stop the monthly plan by canceling anything. The switch from monthly to pay as you go app buttons do nothing.
Existing Customer Info Lost
Not sure when was the last time I opened the app, but the latest update does not have any way for existing customer to login and access account. It only tries to force you to sign up as new and then it fails, because, obviously, I already have an account. Cannot manage my subscriptions. The app is the ONLY way to manage your account, so please fix!
Frustrated with damage and response
Had a “works” subscription. In the washing process there was a spinning cloth brush with knots on the ends that literally beat across my front wind shield. It pitted the tint on my windshield.I took my mothers car through since, on the $8 wash and there was no brush, just the cloth sliders that drag across the wind shield.I contacted the main office of the company to report the issue I had, had, and was told that they never had spinning brushes for the windshield? (even though I pointed it out to my passenger when washing).I like the wash, didn’t like the dismissive email responses to my concern.Still unsure about going back with my car.
Jim
I truly enjoy Tommy’s wash! Yes I do wash my truck a lot! I run it thru often and it seems easier for it to remove all the road residue and bugs! Everyone is so nice and that along with a great wash keeps people coming back. Thank you all!
Bugs not fixed
Last week I could not get into the App because it kept giving me “can’t load at this time” notice, today there was an update. Still can’t get in but there is still that “can’t load at this time” notice.
Great Wash
My truck was filthy. Got the basic car wash and it looked beautiful!! My reason for giving it 4 stars is I can’t use the app because they want your credit card info. If you don’t give it you can’t go any further. I pay cash pretty much for things like this . Giving my card info is not gonna happen. I do understand why they do it.
App sign up
I have been trying multiple times to get signed up and I get all of my information out in and then it just says Unsuccessful and nothing!! I have deleted the app and reinstalled still nothing! I just hope I am not charged a bunch of times since I put my information in multiple times!! This is disappointing because I like the car wash and would like to get the monthly unlimited washes!
Happy reviews
First time visit not knowing what to expect. Young man at window was very helpful, kind, informative. Explaining all options clearly, an pleasantly . I chose the highest price option based on his explanation. Very important to me to be able to talk an discuss the options with a well trained, easy to talk to person . Thank you ,looking forward to next visit , Jarl Carlson
Description
The Tommy's Express Car Wash mobile app lets you join the UNLIMITED Wash Club, sign-up for contactless payment via PayPerWash, redeem coupons and gift cards, locate your nearest Tommy’s Express Car Wash, manage your account and payment information, and manage the vehicles on your TommyClub Membership. Features: • Sign up for UNLIMITED Wash Club • Pay for individual washes with a credit or debit card • Manage vehicles & subscriptions • Manage account and payment information • View all sites and related information • Start a self-service vacuum
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