SimpliSafe Home Security App
View in App StoreSimpliSafe Home Security App
4.8
Age Rating
4+
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SimpliSafe, Inc.Grow your in-app revenue
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User Reviews for SimpliSafe Home Security App
Mostly very good w a couple of hiccups
After my late mother’s house out in the country was burglarized I searched for a cellular based system and decided on yours. I originally thought (or hoped) the camera’s would work over cellular like Skype or WhatsApp but that sadly is not the case. Since separate internet service is very expensive in the country we will have to defer video for now. I tried doing a cellular hotspot to no avail. The camera connection would fail and I had to go through the rather cumbersome process to reconnect it. Not something that is viable where power outages occur frequently. The sensors seem fine with only a couple of scares, one during testing and one going offline for a few hours but ok the next morning. Power outage recovery of the main system has been good. On customer support, some reps are excellent and some.... need help. Also the work from home thing is understandable but I’ve had several dropped calls and several where we could not understand each other. Not just from the country, some from my home in a major suburb. Some reps called me back. Some didn’t and I’d have to start over. But so far I think this will work. I need to understand what my level of control and monitoring will be like with the basic package since I can’t have video confirmation.
Great Customer Service!
I’m a 71-year-old female who is NOT “handy”. I actually doubted I would be able to set an alarm system up myself, as advertised, but the price was right, and I liked the fact that I could just purchase the elements that I needed with no contract, at half of the monthly rate that I had been paying to ADT, so I dove in and ordered. The packaging was excellent with very detailed and clear instructions - no “techno-speak”. I must admit being very surprised at how simple it was to set up. I had a couple of questions during set-up and I called their customer support for help. I did not get stuck on hold, but rather got to speak to someone right away, which is very rare when calling anyone’s customer service dept! The gentleman who answered the phone had such a cheerful, happy tone of voice, and he clearly guided me through the little steps I had missed, which went very quickly and easily. I really like the fact that I can operate it through my cell phone and not have to run back-and-forth to a box on a wall, and I also have a fob to carry on my keychain. I realized I had forgotten to set a duress passcode, so I called last night and a woman (equally friendly) guided me through it in seconds. I can’t say enough great things about this customer service. I’ve only had my system for a few days, but so far I am very happy with it. Highly recommend this company.
Thanks for fixing manual lock issue
Whoever finally figured out how to fix the manual lock issue with the latest update, thank you so much!!! I’ve been having issues manually locking and unlocking my smart lock for over a year. I called the IT department and they just sent me a whole new lock system but it didn’t resolve the issue I was having. Never had any issues when it auto locked and unlocked using the system but when manually trying to lock or unlock it seemed like the auto motor was locked into position and wouldn’t allow for a smooth lock or unlock by hand. I would ended up having to jiggle it quite a few times to allow me to finally unlock. And with manually hand locking once I entered my house, well I just gave up and allowed the 5 minute auto lock motor to do its thing. It was getting very annoying that this week I was going to call again about it. But when I received an email notice today that my smart lock has a new update I was hopefully it would fix this manual lock issue. And it did! So THANK YOU for finally figuring out the issue and being able to fix it with an update instead of trying to send me another lock system.
Year’s of being a customer
I’ve had all the major alarm companies for securing my home. They protected me from burglars, but no one protected me from their contracts. For usually $100 down; they will install a new system in your home. However, unless you’re an attorney and understand contract law and all that fine print, they still own that equipment, and it’s hard to get out of their contracts. Since I went with SimpliSafe, I had to purchase the system outright. The good thing was that I owned the system and you don’t even need to pay anyone if money gets tight. It’ll be a great noise maker to scare away the burglars. Yet, I always pay the monitoring and interactive fees to protect my home and to be able to turn my system on or off with my phone while I’m away from home. You know, sometimes you forget to turn the system on before you leave. No problem, just turn on my smart phone, hit my app and hit the on button, and it’s on. There are zero contracts as SimpliSafe does not use contracts. It’s just month to month and you can turn it off anytime you want. If you move, it’s your system and you just pull the detectors and control off the walls of your old home and tape them up at your new home. You can customize every detector to do different things. They really stand by their product. I hate all the other alarm systems, and I love SimpliSafe and won’t even consider leaving them.
Year’s of being a customer
I’ve had all the major alarm companies for securing my home. They protected me from burglars, but no one protected me from their contracts. For usually $100 down; they will install a new system in your home. However, unless you’re an attorney and understand contract law and all that fine print, they still own that equipment, and it’s hard to get out of their contracts. Since I went with SimpliSafe, I had to purchase the system outright. The good thing was that I owned the system and you don’t even need to pay anyone if money gets tight. It’ll be a great noise maker to scare away the burglars. Yet, I always pay the monitoring and interactive fees to protect my home and to be able to turn my system on or off with my phone while I’m away from home. You know, sometimes you forget to turn the system on before you leave. No problem, just turn on my smart phone, hit my app and hit the on button, and it’s on. There are zero contracts as SimpliSafe does not use contracts. It’s just month to month and you can turn it off anytime you want. If you move, it’s your system and you just pull the detectors and control off the walls of your old home and tape them up at your new home. You can customize every detector to do different things. They really stand by their product. I hate all the other alarm systems, and I love SimpliSafe and won’t even consider leaving them.
Easy to Install and Works good.
I installed the system last week. It was very easy to install if you follow the instructions. I did call customer support for a couple of questions to help finish the installation and make sure I had it correct. I was VERY impress with the willingness and knowledge she had. What great customer service! I have had no issues with the APP so far. We use the IPhone X and it works fine. I see in other post people have issues with the APP. We have door and window sensors, 2 motion detectors, 3 smoke alarms, the Base, two keypads (up and down), and two panic alarms. All working good and all verified by customer service. We are using the deluxe call back service for $25/ month and we entered the SimpliSafe phone number into each phone so we can tell it is SimpliSafe that is calling, Because it is an 800#. The only negative feedback I can give is the Doorbell alarm has such a delay with video and voice communication that it is not very useful in real time. If I say “who is at the door” it takes 10-20 seconds to see or here on your phone. My WiFi is 100 mps. It is not the WiFi at issue. So this needs improvement and is why I give 4 Stars and not 5 stars. I say to SimpliSafe, if you do fix this one issue, I will give you 5 Stars.I will report back later if I have any issue, but as of today All is good with the entire system. (Except the doorbell communication delay)
Great replacement system, but a few additions would make it awesome
I replaced a 20 yr old wired system with SimpliSafe. The old one was facing replacement, and I preferred the ability to personally customize the system instead of having to have a tech out to replace a sensor, etc. I do see a few areas for improvement that would probably be simple to implement and would greatly improve the user experience. I have the base station in a secure server closet. Signal is fine, but you can’t hear the voice prompts. The ability to wire in an external speaker would be nice. Just add a port. Even better would be the option of allowing the voice prompts to be heard through the keypads or an external siren. I have 2 additional sirens - 1 inside, 1 outside. If I could allow the internal to broadcast the base station voice prompts, it would be perfect. Same would apply to the keypads. Also, being able to create custom zones would be a welcome addition. In my old system, I could bypass sensors from the keypad. If I wanted to go into the garage, just bypass the door. Once you turned the system off and back on, the sensor was automatically back in the original state. Although you can go into the app and do in with SimpliSafe, it’s more complicated. And you run the risk of forgetting to “un-bypass” a sensor after you’re done, effectively removing the security from the door.
I do NOT recommend SimpliSafe
I do not recommend SimpliSafe. I have just had 1 problem after another with them, and only had them for 5 months!I’ve had to manually reset my whole system (each part of the system) multiple times, and I’ve had to mail them back my Base Unit once for a replacement. Then worst of all, I had a false alarm that triggered at 3:30am in the morning while I was an hour away visiting my Mother’s house. It claimed my hallway motion sensor was triggered, then my front door 7 minutes later. They sent the cops who checked my perimeter and said everything looked okay. My inside camera was only pointed at front door, but while it didn’t capture any images, it did seem to pick up weird noises that sounded like a door clicking shut and a loud crashing sound. So I drove home at 4am when I wasn’t planning to leave my Mom’s house yet, to go make sure everything was in fact okay. It was. But now I’m upset that I seem to have malfunctioning system that just decided to trigger at 3:30am & 3:36am on 2 sensors?!?!! So I’m all worried and having to drive home in the middle of the night messing up my plans? I have to say I have hated my SimpliSafe experience, and don’t recommend them. I never had any problems in FOUR YEARS with ADT! The only reason I didn’t sign with ADT again is because they require a 3-year commitment and I knew I probably wouldn’t be in my current rental for more than 1 year. Buyer beware of SimpliSafe problems!
Peace of Mind at 800 Miles and Under My Control
Read my success story below, but why only 4 stars? After each power outage both cameras would be inactive. My house watcher had to go and cycle power to get them to work again. This needs to be fixed. I had one camera viewing the central area inside, and another set on a window sill watching the three feet of snow in the yard!Last year we bought a winter home in the desert. I was very concerned about leaving our northern home totally unprotected. I had a company install a system in another home seven years ago, and it worked perfectly, but it was all hard-wired and expensive. Searched this time for wireless systems, and found SimpliSafe. Having experience with the other system, I realized SimpliSafe checked all the important boxes like dual WiFi/cellular, safe from physical destruction, etc. Look at all those features carefully. And the sensors! Just what I needed to leave a house in very cold winter conditions. Water leak sensors for broken pipes. Temperature sensor to confirm the heating was working. Glass break sensors. Perfect! I installed it and had great peace of mind from 800 miles away for the seven months we were gone. Only one alarm, when a double-hung window popped open on it's own. They called me, the house was checked. Easily installed and set up. What a great system.We are now moving to the desert. I can easily remove the system and take it with us!
Exceptional security system and app
I installed a Simplisafe system over one year ago and couldn’t be happier. Not one false alarm. Testing the system generates a fast phone call from the monitoring center confirming the test signal. I feel safer at night and when away comfortable knowing that my home is protected. The system has been trouble free and interactive monitoring is very reasonably priced. The app has been flawless. Initial installation went well with 2 exceptions. The base station had intermittent connection using T Mobile sim card. I was sent a Verizon sim card/circuit board which took just a few minutes to install...and that solved that issue. I also was advised to relocate the base station as it was not consistently receiving signals from all modules...and that solved that problem. Tech support, once you get a person, has been very helpful.Update: Just upgraded to the new system and couldn’t be happier. Setup and sensor installation was simple, activating and switching to new from old was seamless and a test signal was responded to immediately with both a text message and a call from monitoring. I appreciate having both cell and WiFi connections. Great job Simplisafe! Additionally i find the app to be very useful, responsive and stable.
Description
The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world. Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. You can even watch and capture live video if you have a SimpliSafe camera.
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