Parcel Pending Mobile
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User Reviews for Parcel Pending Mobile
Doesn't do what it advertised & poor support
Parcel Pending itself is a poor service with many package not delivered to the lockers but this is supposed to be a review of the app so I won't get into issues with the service. Last month I had to reset the Bluetooth settings on my phone and now I can't use the app to open the lockers. Also bar codes don't appear in the app anymore. I called support and the rep had no idea what I was talking about so I sent an email. I never received a response except for a survey asking how they did with answering my email. When the app worked it was the best part of the service but now it only gets one star because it's no longer useful and I can't get support.Update. I resolved the issue on my own by uninstalling/reinstalling. Now the app is working again so I added a star.
Stopped working properly
This has been a handy app, but recently it has stopped working properly. I still get all the appropriate notifications, but the “Open Box” button has disappeared, which is a disappointment. Especially when I am trying to minimize how many surfaces I touch daily, it was nice to just be able to touch my phone screen, rather than the touchscreen at the parcel lockers.
DOWNLOAD This App, Make life simple
I started to use this service for about a year now. It’s so helpful. No need to touch anything but simply walk by the lockers and hit “open locker”. One thing, I do have issues with is adding a roommate. My boyfriend doesn’t seem to get the same parcel pending codes, although I’m sure I can call it in to get some assistance. Would highly suggest to download the app.
Oversized parcel placement
I have been very satisfied with Parcel Pending notice. However I had oversized parcel, and I got notice saying it was placed in the management office, but nothing was found there. After calling customers service I went to check the parcel box location, then I found my parcel was there with broken box. I am not sure that was delivered status, or someone tried to open the box to see what it is inside. I wishes delivery person called me and noticed me that he/she left the box outside so that I can pick it up right away. This is something management should consider I. The future. Thanks!
The worst
This is the third building I’ve lived in that utilizes parcel pending and ever single one of them has been worse and worse. Parcel pending has required a new fee when I moved, lockers that break and jam not allowing you in, missing packages and close to the worst customer service I’ve ever experienced. The lack of effort and care is clear. I’m talking days to weeks to follow up with missing packages and questions. And when they do they are ZERO help or ask you for information you couldn’t possibly know, (e.g. the size and shape of packages you never recieved etc). In fact ANYTHING I’ve contacted them about has taken a ridiculous amount of time to get back to me and has been low to no effort (to include sending me a standard copy paste reply after weeks that has literally nothing to do with the question I asked.)If you can find a place to live that doesn’t use Parcel Pending, live there. It will be one of my screening questions going forward. I hope I never have to deal with them again after this lease.
Poor quality of features
I have used the lockers & app for 2 years, and do enjoy the security for the most part. It is annoying that my property management passes on the setup fee to residents. But in regards to the app, my rating is due to the lack of inconsistency with the Bluetooth open feature (only works on one set of lockers and not a secondary set that was installed a year later), and now the vacation feature. My complex has set a fee to be charged if parcels are not picked up by the next day. I am going on holiday for thanksgiving and Christmas, yet I cannot remove my old outdated vacation period and update to new dates in the app. Deleting & reinstalling did nothing, had to do it on desktop.
Repetitive functions
No matter how many times you confirm you have a card registered with Parcel Pending, it will ask you for a new one every time you login. Sometimes it does not give you the option to skip payment and when you click continue to payment the app crashes. there is no single setting to turn off location and Bluetooth. It asks you every time despite declining access to Bluetooth and Location. After you quit the app and open it up again to access the barcodes, it works fine.
Poorly managed
The app is fine I guess, but parcel pending itself is trash. If you can move anywhere parcel pending is not, I highly recommend. Everyone in my house has been having issues with them, they consistently don’t deliver to the right places, keep the wrong information on file and straight up lose package info, and they’re currently trying to find my package with 6 different items in it because even though I was just delivering something to my current address, expecting it in the mail or at my door, they put my package info under someone else and it is now lost while they try to figure out where it went.
Doesn’t have location service option on iPhone
I liked it when I was able to remotely open the locker using Bluetooth. However the option was gone after one update. It said you have to grant both location and Bluetooth access to the app to enable the function. It just doesn’t show up if I tried to search under location service tab. Now that the parcel locker in my apartment has a really poor touch screen, I get frustrated almost every time when I retrieve my packages..please check this issue
Parcel Package
I absolutely love this app I love that it notifies you when your package has arrive your package is safe and secure in your own personal locker and it gives you a passcode to type that sucker in and Wala abracadabra your locker is open you’re able to get your package it’s simple and easy nothing complicated.I would recommend this to anyone that the treats their package like their personal property for those of us who want to be sure sure that I packages in items are safe and secure!!!
Description
Parcel Pending makes it simple to receive your packages and online orders! With our easy-to-use mobile app, you can manage your account, retrieve your packages, set up vacation mode, and more! Use the Parcel Pending mobile app to: - Register for Parcel Pending - View your pending packages and package history - Manage your notification preferences - Get real-time alerts when your packages are delivered - Open the locker doors with the push of a button (when Bluetooth is enabled) - Setup vacation mode to avoid storage fees - Add people in your residence to your account to ensure they receive their packages in the locker - Manage your personal data and your payment information Have questions about how to use the lockers, the mobile app or about how to make updates to your profile?
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