lululemon

Name: lululemon
Rating: 4.87256 (177850 reviews)

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lululemon

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4.9

177.9K ratings

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lululemon athletica canada inc.

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User Reviews for lululemon

Misleading app and arrogant company

I was told by a store clerk that I couldn’t have my jogger pants exchanged for a different size because my purchase online was a “final sale”. Yes the item I purchased is 30 bucks off the original price of $120, but the app won’t display it is a final sale on the product page. It actually said “free shipping and rerun” on the product page. The clerk took the patience to explain that one needs to see that “final sale” legend with the fine print on no return when you proceed well into the payment stage. I think a neat trick would be to mark off all items by 1 dollar and then everything will be no return and no exchange. What’s infuriating is that they have the size I wanted in the inventory. I dialed the customer hotline and was put on an indefinite hold to get the privilege of speaking to an “educator.” If you are puzzled, that’s how this company call their customer reps. I had to hang up and throw away the pants because it’s simply not worth it. You know a company is fundamentally messed up when they call their sales rep “educators.” App deleted and won’t buy any item going forward. Good riddance.

Astrid11$, Jan 24, 2021

App

I have been a huge fan of Lululemon for almost 10 years, but the app needs a lot of work. It glitches quite often and items disappear from your cart or at the point of sale, there’s an error that something is missing when everything is filled in correctly. It seems to happen most often when there is a delay in starting to add items to the cart but getting interrupted and not getting to finish it at that moment. When you return to complete it, and yes for me sometimes it could take a couple days to get back to it, the cart is empty and I have to start over trying to remember what was there. I’ve also found that if my stuff still happens to be in the cart after a delay, a glitch inevitably causes some type of error when attempting to checkout. I’ve tried checking for updates, etc, but still seem to have these issues often. I hope this helps because I love having the app, but it does need some work.

Bucket15, Feb 28, 2018

Can’t log in. Can’t find my account.

I can’t log in. Can we get any more basic than this? How was this version even released? “We couldn’t login to your account.” I tried to log in on a web browser and it worked fine. Seriously guys. Way too much friction in getting people to use your app. Please work on this and test your apps before you release them. What is lulu doing with all of the money we are spending on their merchandise? Let’s improve the experience for loyal customers who are actually trying to give you more business ... you’re making that experience very unpleasant. Also what’s the point of having filters if they don’t work. Again, something so simple and basic is broken. Example, for men’s shorts, I get 68 results. If I apply the “running” filter, I get 1 result. Ridiculous. Where are all of these glowing 5-star reviews coming from? They most certainly aren’t real. I’m tired of seeing all of these big companies gaming reviews and ratings. It’s completely dishonest. There’s no way an app where I can’t log in and where the filters are broken has a 4.9 rating. This is fraud. That’s exactly what this is. Incredibly disappointed.

DigitalNomadSF, Jul 05, 2020

In Store vs Online Application

Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts.

FriedTummi, Nov 24, 2018

Lulu lemon hates its customers - only wants $$$

I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money.

i should have bought Nike, Jun 26, 2019

Great apparel. Consistently horrible service & delivery.

For the price, you’d think Lululemon could offer better class shipping for free. Instead, it provides lowest class FedEx shipping or else has the customer pay the same price as personal shipping rates. Purchasing for delivery online is also cumbersome. It takes 48 hrs simply to process the order and then 5-7 business days (i.e., more than a week) to deliver. Gift cards cannot be applied in store if it’s not the physical card. (You can purchase using the card but it requires finding the clothes online then making sure to create a pickup at the store. No one at the store explained this.) if you make a purchase on the app and need to change something (i.e., change address or delivery from mail to pickup), you cannot make the change. The UI on the app itself, though, is great and it’s good at helping track inventory at stores. The clothes, while definitely over-priced, are still solidly made and have thoughtful designs. But Lululemon is clearly not investing in online delivery and service. Delivery times in the DC area, which has strong demand, for example, were either the same or faster in 2017, four years ago.

Juniorraz, May 01, 2021

Love the apparel & customer service, BUT...

It’s beyond frustrating when I get a message introducing new apparel, and when I go online to purchase an item, it’s sold out almost EVERYWHERE (online and in stores). How “new” is it exactly when everything in small sizes are sold out? I really like the real-time inventory check on the app, but the desk top version leaves something to be desired. It seems that not all Lululemon locations are represented, or show stock availability. I went on a wild goose chase trying to find the Align II pant 25” white, in size 4 only to come up short each time. What would be SUPER helpful... if there was a way to be alerted when stock gets replenished. I’ve been trying to find long, white leggings for the better part of 2 years and I keep missing the boat each time. Sales associates in the store couldn’t even tell me how often new stock comes in. “Whenever distribution sends us stuff.” I guess it’s just not meant to be.

Sinnabarr, Apr 13, 2019

Worst customer service

I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order

stinsmith2019, Dec 21, 2019

Worst Customer Service

After waiting on hold 40 minutes and getting cut off and telephoning back and waiting on hold 50 minutes and Kevin cut off I went to the store to return a pair of women’s leggings that were sent to me arbitrarily by mistake. The store would not except them. Now I’m in for three hours of my life that I will never get back. I called again the next day and they tell me that it is up to me to obtain a shipping package and download an email, print it, fix it to my supplied transport package and then take it to a FedEx or arrange to have FedEx pick it up for me. Imagine a company that will not except back at a store an item that was incorrectly sent to someone. It is beyond frustrating trying to do the right thing. I i’m still waiting for them to contact me like they promised. I never bothered to send me the label to print out at my expense. Hi I am very frustrated and upset and I think I’ll just sit on this product of theirs until they straighten out their priorities

vivian Serata, Sep 23, 2021

No order cancellation

You can’t cancel an order minutes after purchasing. I bought $400 of merch, and realized that it auto filled the wrong shipping address (in a state 2500 miles away from me) the second I hit the button. I figured it was not a huge deal because I’d just cancel and start over with the right address, since it had only been seconds since I placed the order. Nope. You can’t cancel orders at all. I try to call customer support and it’s literally just FAQ’s, no people. I try to chat with customer support and it says I’m 18th in queue etc all the way down to 1 and then it jumped up to 355th as soon as I got to 1. This is an absolute joke that such a massive national brand can’t have customer service or allow order cancellation seconds after placing the order (before anything is even pulled from their warehouse shelves)I guess I just blew $400 I’ll never see again. I will never be buying from Lulu again, Vuori has better quality and much better customer service. Even Nike is preferable IMO.

YungYeetSauce, Jun 17, 2020

Description

Browse and shop for lululemon gear from anywhere! Be ready for all your sweaty pursuits with technical athletic clothing and accessories for running, cross-training, and yoga. Get the gear: • Shop instantly. Our app is built from the ground up to feel as snappy as your personal bests. • You’ll find high-quality photos of products taken from every angle and a zoom-in feature that lets you nerd out hard on every technical detail. • Inventory-check your local store and find out right from your phone if your size and color are in stock. • Favorites: So many products to love, so little time!

Add products to your Favorites list so you can easily come back to them later. • eGift Cards: Buy electronic gift cards for your family and friends through the app and send them directly to their email. • Store Locator: Find store hours and locations right on your phone. • Pay with ApplePay Connect with the community: • Join our global yoga ambassadors for 20, 45 or 60-minute yoga classes • Find local events tailored to your favorite sweaty pursuits. • Get inspired by real and authentic stories posted by our own ambassadors and stores. • Curious about what goes into our gear? Get an insider look through exclusive behind-the-scenes videos. Manage your account: • Use Touch ID or Face ID to make sign-in easy; rest assured, your biometric data is protected and safe. • My Account: Update your profile and subscribe to product emails in the improved Account settings. • Store your preferences and purchase information to make checkout a breeze. And of course, standard shipping is always complimentary. Founded in Vancouver British Columbia in 1998, the first lululemon athletica store shared space with a yoga studio. We’ve grown quite a bit since then and our technical athletic apparel for men and women is now available online, in stores, and in showrooms all over the world. Have an idea, problem, or feedback? Get in touch at [email protected]