LifeMiles
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User Reviews for LifeMiles
Good but could be better
Make the miles purchase in the native app. Allow me to purchase miles when booking ticket vs having to buy the miles and then go back and book the ticket. Allow me to cancel partner flights and pay the miles reinstatement fee without calling please.
Friendly!
This is a user friendly app, found very convenient using it from the phone or tablet and it has all the features from the website
It’s ok but could be much better
I’d say this is just an average miles app. Is not very user friendly and with so many flights going to the US; definitely shouldn’t offer some partnerships here I order to be able to accumulate miles.
Very easy to use.
User friendly options. Straight forward.
Worst Airline and App since COVID
I have been a loyal Avianca member since 2015. Before, the app would give you flight info updates, gate changes, etc. Now, the app doesn't let you log your trip in, once you enter Iteneray and name, the next button doesn't light up and let you click it. So you call Avianca. Let's say your trip is $50 to change and $100 to cancel. So you call to change. And this is more than once it has happened, but you are looking at available seats, yet the attendent says nothing is available. So you ask to be transfered. The manager comes on and says they can help, but must transfer you to someone else. So okay. Then same story.So you cancel your flight and book the new one you wanted, no problem, but lose $50 plus.And then we talk about the first class service? One plastic wrapped cold sandwich. No beer or Alcohol drinks. Delta, united, aeromexico, alaska... first, business both have hot meals , and you can get alcohol from any seat on their planes.I stay with Avianca, because the Airport staff are friendly... but I will tell you that the flight attendents do not like how they have been treated lately either. So I hope Avianca gets back to where they were asap or their flight crews may be leaving to other airlines, too.How, I forgot to say that flying from LAX to BOG is more expensive on Avianca then United and Taca. So if they are cutting corners, the savings are not going to customers or the flight crew/app.
It’s ok
Every time I tried to make a transaction an “unexpected”error occurred. i had to try several times and when I finally was able to redeem my miles it still said an error occurred but my transaction actually went through. There is room for improvement…
Lousy app
App does not work. It doesn’t let you even log in. Tried four times, twice re-downloading the app. User and pw work fine on the website. Please don’t make us waste our time promoting an app you cannot even get into!
Difficult
No fault of their own but my flights were canceled and it took 1 hour 22 minutes to resolve issues and have miles returned to my account
Ponderous, aggravating.
It retains no recent search data so if you go back, for example, to change a travel date, all information must be entered again. The calendar is tricky to navigate. Plus, if you do too many searches it tells you your a bot & locks you out. Typical crap Avianca/Lifemiles i.t. They just don’t improve it. Ever. Absolute junk. I question how it got over 4 stars.
Utter garbage
Can't book anything. Keeps asking for a PIN with my credit card. News flash. Many credit cards do not have them. Switched to a debit card- declined again for allegedly having the wrong CCV. Utter nonsense, I verified 2x before hitting submit. 2nd reservation now ruined. Customer service won't take a credit card over the phone, and the award space now disappears as it is held up by the reservation number that was generated. To make matters worse, if I book on another day, the carrier will "see" a duplicate reservation and delete them. Business Class 101- Make it easy for your customers to pay you. I can't even update my profile with acsaved CC anymore, as the last one expired and got a new CCV. Couldn't edit and had to delete it. Epically bad. My Chase Visa is accepted globally, without issue, accept for lifemiles.
Description
LifeMiles is one of the largest loyalty programs in Latin America. With LifeMiles, you can earn and pay with miles in a broad and robust partner network that includes: airlines, hotels, car rentals, restaurants, department stores, gas stations, hardware stores, supermarkets, entertainment activities, credit cards, online products catalog and much more. With the LifeMiles mobile app you can: - Find out about the best deals and discounts - Search for partners and find the nearest locations - Check your miles balance and latest transactions and triple your miles - Use the miles to buy airline tickets with Avianca, Star Alliance and flight partners - Earn and pay with your miles in participating partner stores - and much more Download it now!
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