Icon Copa Airlines

Copa Airlines

  • Travel
View in App Store

Copa Airlines

  • Travel
3.1
386 ratings
Age Rating

4+

Seller
Compania Panamena De Aviacion, S.A.
View in App Store

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User Reviews for Copa Airlines

1
Major problems!!

This app is horrible! I have been trying to check into it for the past 2-3hours; tried changing passwords, checked everything multiple times etc but it still says the login information is invalid even though when logging in via the website there is no problem. I have 2 flights next week and instead of helping, this app just stresses me and my family out. This is not the first time this happens!!! They really need to fix this app!!😡

✌🏻✨✈️, Aug 28, 2019
4
Much better!

I think the new version looks and works better than the precious. I have had zero problems except for the boarding pass not showing up on my lock screen anymore. And yes, all my settings are correct, I think the problem is with the app’s location services: in fact the app doesn’t even appear in the location services list. 🤷🏻‍♂️

Captain Fava, Nov 09, 2019
3
Cannot Sign In to App on iPad

I have been trying to sign in to the app and sometimes it will let me in but the majority of the time it gives me a red box that states that the login info I am using is not recognized. Yet I use the same login in on my iPhone and on my Mac. I have uninstalled the app on my iPad, powered off/on my iPad and still it does not work. If I am able to log in, the app is good…. Also, clicking App Support takes you to Copa’s website and there is no options for Technical Support. The contact information is only for reservations, problems with ConnectMiles, etc. but not support for applications.

Craig en Panama, Apr 06, 2022
2
Sí necesitan ayuda aqui estoy yo.

Where do I began, this app needs a good software update. The longer they let this problem go on of glitches and Freezing, the more there going to miss out on customer's buying tickets. Every time I try buying a ticket threw here to go to my beloved country of Panama it glitches and freezes. Trust from a Panamainian to a Panamainian company you guys really need a good update. Another problem bis when the customers are on the flight they cannot access the on flight entertainment that this app has to offer which leaves customers disappointed. Let me know Copa airlines if you need a software developer I can help you out and we cab start making some good revenue for the company.

El Panameño ayudador, Mar 08, 2018
2
Where do I start?

After trying to change my seats/pick my seats and pay extra money which I do not have a problem with. The app and the website have locked me out and said I’ve used up all the chances I have to change I never know where they gonna put me then. It’s absolutely insane that they cannot take my money to change seats. I get the same message every time credibly frustrating

gotmosed, Mar 03, 2023
1
Shady Behavior Towards Foreigners

This airline is shady and mean spirited towards foreigners. Both times I flew with them they harassed me for additional documentation that other airlines do not ask for. Both times I flew with them they threaten my ability to transit even though I had proper documentation. I love Star Alliance brand but this airline gives Star Alliance a very bad name. The quality of the aircraft is nice but the procedures are dangerous. First time they would not allow me to board the flight and refused to refund me. They sold me the ticket but when I went to board they did not allow. Then again today they tried to play that same game. Saying I did not have the proper documents…. Guess what i had everything the immigration officer asked me for. But this airlines is very mean spirited and will cancel flight and not refund you without any notice.

Jeffjcrooks, Nov 04, 2021
1
Subpar: glitchy, multiple same data entry, frustrating

While making an international trip, I spent over an hour on each leg trying to check in. The app would freeze, reset, and not allow me to check in. My profile has all my traveling info, but the app would keep asking me to re-enter all my info again (passport no, valid thru date, country of residence, etc.). Incredibly frustrating, especially when other airlines have amazing and intuitive apps. Overall, extremely poor customer journey. I suggest they take a look at AA's or Delta's app. They're simply far, far superior to Copa's app. I do. It recommend this app. Spare yourself the hassle.

Jkarlg, Oct 03, 2017
1
SISTEMA NO SIRVE, System is cheap, it does not work

El sistema es barato, no sirve, no agarra ninguna tarjeta de crédito para pagar por adelantado. Cuando llamas, te dicen que tienes que llamar a tu tarjeta de crédito y cuando pagas con ellos y te cobran más, por cosa De Dios, la tarjeta funciona. Alguien se esta haciendo rico de todo esto, y no son los trabajadores. The system is cheap, it doesn't work, it doesn't take any credit cards to pay in advance. When you call, they tell you that you have to call your credit card and when you pay with the person on line, using the same credit card, it takes and they charge you more, for goodness’s sake, the card works! Someone is getting rich from all this, and it's not the copa workers.

Love is in the Air, Jul 22, 2023
1
Not a Millennial App

COPA app has fail terribly with this app. Mobile apps are meant to offer better customer experiences and professional business options by taking full advantage of mobile device capabilities. For example I didn’t know Copa flew to Boston Massachusetts or Cancun Mexico, but how could anyone know when there’s no marketing to allow the user to plan their next flight with Copa and not with Delta Air lines. Perhaps COPA can learn something valuable and be inspired by using Deltas Airlines App in order to upgrade the Copa App that seems to have been designed by a HighSchool Student using a free app developer software. Copa is not a Millennial App

Mr.CRivera, Apr 19, 2020
1
TERRIBLE

This app is terrible. It has many glitches. It has me enter my information over and over again and stays on the loading screen for what seems like forever. The whole point of apps is making it easier to navigate than the website, this experience is beyond frustrating. I never write reviews and I simply had to this time because I could not believe an app could be this terrible.

noe784629, Feb 16, 2022

Description

Your Copa Airlines App, your travel companion Welcome to our Mobile App, in it you will find an improved travel experience with quicker access to your flight details. Here are some of the features you can enjoy: BOOKING Search and book your next trip easily with our renewed shopping experience. Once you complete your booking, your trip will be automatically added to the My Trips section.

MY TRIPS Keep track of your upcoming trips, view all the details and updates of your flights, and access useful functionalities at the right time, such as: • Seat selection and purchase • Check-In • Baggage Allowance • Upgrade list • Standby list You can also complete your traveler information in advance to speed up your Check-In process, pay for the reservations previously booked with PriceLock, and request an upgrade to Business Class. CHECK-IN In a few simple steps, you can save time at the airport by doing check-in from the comfort of your home. You can access your boarding pass whenever you need it directly in the app. CONNECTMILES Log in to your ConnectMiles account to sync your associated trips to My Trips, review your award miles balance, status qualification for next year and latest activities. Also, get quick access to your ConnectMiles card. If you are not a member yet, you can join right from our mobile application. FIND MUCH MORE Other functionalities of our Mobile app are: • The ability to receive relevant notifications of your trips. • Being able to track the flight status of any flight. • Easy access to our Information Center and Reservation Center • The possibility to explore our Entertainment page to read our digital magazine, Panorama of the Americas, or access the In-Flight Entertainment*. *Our In-Flight Entertainment system is only available on Copa Showpass enabled aircraft.

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