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LifeLock Identity

  • Finance
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LifeLock Identity

  • Finance
4.3
6K ratings
Age Rating

4+

View in App Store

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User Reviews for LifeLock Identity

5
Norton 360 with Life Lock incredible value

I have been a LifeLock member for over 15 years and now with them teaming up with Norton360 is great way to protect yourself and your family from ID Theft, Home Mortgage fraud, The Dark Web, Malware and so much more plus up to a million dollars in professional help to fix it if anything were to go wrong. I have had my ID stolen and it is no fun going it alone trust me and the app makes it so simple to use. Instant VPN whether on your phone or computer if you are at your local coffee shop. So many people are sitting right next to you and they are using the open WiFi to steal your identity and with Norton360 with life lock they can stop it before it happens having the bad guy to go find another coffee shop to destroy someone else’s life unless they get Norton360 with LifeLock

6R57, Mar 17, 2022
4
You want security? This is a good way to go!

If I could give 4.5 stars. I would. But the only reason I didn’t is the user interface doesn’t really allow you to remove leaked info from data brokers. I don’t know if there’s a fee or not - but so far all I know is I can’t in general through Norton’s service. Don’t know if your information is leaked? Passwords or usernames? Malware in your computer? Safety and protection with a secure VPN when you surf the web? NORTON HAS GOT YOU COVERED. They are extensive, I found out a few bits of my info were leaked (they look back as far as 2008!!! THATS OVER A DECADE!) Norton delivers and continues to. For such a price for Norton basic up to deluxe (and the price rate comparison is amazing just some $10 or so) you get a piece of mind for a whole year that you will be covered and protected by one of the best for the common consumer. Other than my slight problem? I thank norton - and encourage those who are skeptical to give it a try! It’s not to much and I’m quite sure you won’t regret it.

Honest1Nic, May 20, 2021
1
Not worth $20 a month which can’t cancel easily

I’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh.

JerBearATX, Sep 03, 2021
2
NOT WHAT I THOUGHT

After having a news website tell me my phone was infected I decided to give Norton 360 a try. The LifeLock service seems to be working ok so far but it’s hard to tell. The reason for only 2 stars is because of the VPN. I don’t understand how it’s supposed to work but what I do know is most of the time I can’t get on the internet or any of my games I play. When the VPN is on it takes forever to get anywhere or I get a page not available notice. I tried to purchase something on my Walmart app and after 45 minutes of the order not going through I deleted my 3 Norton apps and “poof” my order goes through. I shouldn’t have to continually turn off the VPN to do anything. My 14 day trial is up in 5 days so I will probably cancel my subscription. One of my credit cards monitors the dark web already and I keep track of my credit scores daily so I’m not sure the subscription is warranted. Save your money and look elsewhere. I think there are better offers or products around. Maybe if things are changed I would have better things to say.

katman5256, Apr 17, 2021
4
Terrible

A business offered to fully reimburse me for this product after they compromised my personal information. The cost was $300+. What I received was primarily several pages of advertisements wanting me to upgrade to all kinds of other Norton products. Norton woke me up the very next morning with robocalls warning me of title activity on a home I hadn’t owned in over 21 years, but completely missed my inclusion in other data breaches (for which I know my data has been exposed). Customer service all is transferred to India- be prepared to have a language barrier and be transferred around numerous times. I cancelled this overpriced and ineffective product within 24 hours. Steer clear.**Update** I have completely canceled my LifeLock services, but now they are sending me unsolicited robo sales calls in the middle of the night. Do yourself a favor and never ever give your phone number to these people. You will regret it.

Mtmurat, Sep 01, 2021
5
Internet Technician used 2mobiles & 1 Land-line &!put my nbrs in his name & at his home address!!

After 50 yrs+ of services with AT&T, they could not find my name, address, or phone nbrs in their data base, which meant aid I’d not exist! A brave young lady discovered why I has NO Internet on my phone, Desk Top & TV. Her records reflected that I did not own my phone or & that wasn’t chilling enough….. AT&T informed me that there was -0- in their records, & I has just purchased an I-13 Pro-Max!!! I was horrified that the Internet Technician had added all 3 of my devices to his name & put on his account & listed at hishis residence!! I shuddered as my New Dell had been hacked by an unknown “Administrator” & that party had taken over my 1 person Microsoft 365 & the Technician had had his hands on the old computer & the new 1 too! And I’ve spent when the 1st one couldn’t connect to the Internet, which required the purchase of a new Dell Inspiron with Microsoft 11. It’s been hacked & Im told a server outside the US us embedded in my hard-drive. All of this escalated when I became enrolled in a “Secure” program. Then, onto myWiFi & when I disconnected my modem, the neighbor's’ WiFi went out too!! — A whole yr+ period of fraud while I’ve paid My eyes of blurred allegiance are OPEN & I’m back with Norton & about to connect my New I-13 Max Pro & with Norton, I’ll be taken care of! And I’m back with AT&T too & bye-bye to neighbor’s free ride!! J

Now I Know!!, Jun 25, 2022
3
Good to know

The App allows for Face ID, but only for the primary account holder. What about the primary account holder’s spouse also a member/user? Doesn’t make sense to exclude when a couple are member/users. On the plus side, having this information/ protection especially in these times when predators are lurking around and without consequences to them but to us. The app should also provide a spouse with the same categories of information as the primary account holder. I am a long time Norton client and I made the mistake of making my spouse the primary while I am the techie in the family. Norton makes it so only one primary is permitted. And for a married couple/family that’s absurd. There are other apps like 1Password that recognize and allow for sharing as if both are primary. Still, having Norton’s protection is worth the inconvenience. But given the feedback, Norton is slow or non-responsive to implementing changes to suit their customer base which is not only silly, it’s nonsensical given the cost. There’s no family membership saving. However, the app is worth having overall. Wish Norton would catch up to who they’re protecting not only how.Update: The present state of the app build now allows one’s spouse to activate and use successfully Face ID. Don’t know what changed but that’s the good news!

REShaman, Oct 22, 2020
2
Worse support ever!

Like the very worst support in history along with apple and google support and it’s a night mare literally like they over and over transport you back n forth and Norton ask for credit card info after being paid twice and will not give a number to save to bi pass Norton second security for spam numbers and over 5 times I’ve set like life lock up and off it isAutomatically one time after another and tech support argues for hours and the VPN gets shut off even when set not to and as well not compatible with other VPN and the kill switch is not secure 100% or the life lock 100% i love the program as well I support Norton 360 one hundred percent and just must have a better support than now because as of now its absolutely ridiculous literally and I’ve been with Norton 360 since March 21 and was forced to pay twice and still don’t have antivirus nor password program isn’t working properly and literally LifeLock is a night mare to talk to please help Norton 360 support supervisors!?!!

sbulljr, Jul 08, 2021
3
Norton LifeLock

Not sure I am loving the change from LifeLock to Norton. At least with LifeLock all of my accounts were being monitored. When the change to Norton LifeLock I thought I would have the best of both worlds, however Norton LL can’t seem to monitor 4 of my accounts (listed as “Disconnected Accounts”) and request me to update and monitor them manually. Norton does list the disclaimer that they are not able to monitor all accounts, however, my question is “why”? If they took over from LifeLock (LL) and LL could handle these accounts, why are they having difficulty? Also, I am unable to unfreeze one of my credit accounts In “Identity Lock”. It always shows “Unavailable Try Again”. This would be a great feature if you are trying to purchase a car or large ticket item and they want to check your credit, but not if you can’t gain access to the feature to unfreeze or freeze your account. The jury is still out on for me on this company merge.

The katzmeow, Nov 25, 2020
1
Would NOT recommend

Since signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be? I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones. I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible.

unbelievably dissapointed, Dec 02, 2020

Description

Identity Theft Protection is hard. We make it easy for you with the LifeLock Identity app and a Norton 360 or LifeLock plan. You’re across town—and someone is taking out a bank loan in your name.

We’ll send you an identity alert†. If it’s not you taking out that loan, you can respond right away, and we’ll go to work on your behalf. LifeLock plans include: • LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for credit or services. • DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information. • US-BASED ID RESTORATION SPECIALISTS: Should you become a victim of identity theft, an Agent will be dedicated to your case from start to finish to help restore your identity. • MILLION DOLLAR PROTECTION PACKAGE†††: If you become a victim of identity theft, you’ll be covered for lawyers and experts up to $1 million, and stolen funds and expense reimbursement up to the limits of your plan. ADVANTAGE AND ULTIMATE PLUS PLANS ALSO INCLUDE: • EASY ACCESS TO CREDIT SCORE(S) & REPORT(S)1: Access to unlimited daily or monthly credit information (based on your selected plan), an essential part of credit protection. • IDENTITY LOCK: Protection against identity thieves in one click. • TRANSACTION MONITORING: Monitors your bank, credit card, and retirement account activity.† NORTON 360 plans without LifeLock include dark web monitoring only. LIFELOCK IDENTITY ADVISOR includes dark web monitoring, breach notifications, and merchant resolution management. It does not include the Million Dollar Protection™ Package or additional alert features offered in higher-tiered plans. -------- No one can prevent all identity theft or cybercrime. 1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment. † We do not monitor all transactions at all businesses. ††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal. ‡ Locking or Unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

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