Via Benefits Accounts

Name: Via Benefits Accounts
Rating: 3.43224 (1402 reviews)

Finance

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Via Benefits Accounts

Finance

3.4

1.4K ratings

Age Rating

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Acclaris Inc

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User Reviews for Via Benefits Accounts

Via does great, app is annoyingit doesn't rotate, allow dates to be typed & drops data entry

I love the convenience of processing claims on the app and fairly fast turn around of payment to my bank. I wish there was a prompt of exactly what documents to upload for the service you are asking reimbursement for, I am never sure what we need to turn in. I also wish it wouldn't time out every time is switch to my browser to download a copy of my EOB from my husband's insurance. ***The actual app needs some repair to run more efficiently and because of the annoying drops/rotation of the app, is the reason for 2 stars.*** I run off an iPad 11 /apple keyboard and the app does not rotate to horizontal, so when I enter data, I have to turn my head sideways to enter data. It makes my husband laugh so, I guess if the programmers are looking for a giggle just watch my claim entry sometime. The roller thing that you are forced to use to enter claim dates just drops whatever it feels like when the wheel stops for a date, so you have to go in 2 or 3 times to get the date of service correct. Kind of reminds me of the big wheel on the price is right, where it lands is what you get. It would be so much easier to simply type in my dates. Then, after fiddling with that date 2 or 3 times, the app will drop the service type back to dental , so you have to go in and re enter your medical and treatment a 2nd time.

Cricket A, Oct 04, 2022

iPad app is not horizontal view, medical type/condition resets, times out too fast

I use my iPad as a computer with a keyboard, this app never allows the app to rotate from portrait to horizontal. Also, every single time you get to the end and upload your verification documents, the first 2 fields Category and Type reset to Dental and blank. It doesn't retain my entered conditions. The app times out whenever I go to my online insurance EOB to doublecheck dates/amounts, resulting in logging in constantly. As a side note, I hate rolling a wheel to enter my service date, please just let me type in my date manually. I start rolling the "wheel" and where it lands is what gets entered in the date field. It's like playing price is right, you are rolling and rolling to get to your desired date. I've turned in tickets only to get a response on how to enter the data, duh I know that, what this app needs is a programming person to actually use it and one that uses a keyboard iPad. I'd rather just have a website to enter my bills on because this app is very basic. It also does not allow Apple split screen view.

Cricket A, Jun 27, 2023

Maybe it has improved

I have had an account with this Benefits Management company, provided through my deceased husband’s employer of 37 years. The recipient has no control over the account, it is arranged by them. I have attempted to obtain reimbursements for covered services, have been unsuccessful except for one small check I received. The providers have always been unhelpful, unfriendly, and impatient. They have never made accommodations for my vision impairment in providing usable forms to submit for reimbursements. Their forms were so small I could not see to use them. I tried submitting actual receipts and medical insurance statements, that was not allowed. So, with one lone exception, I have never been able to access the funds provided by the company my husband worked for until the day he died on the job.

Deljo53, Mar 03, 2022

Terrible Application and support

I have attempted to schedule prior year contributions twice, each time the transaction submitted via the app has not processed. There is no audit trail of the transaction nor any notification the contributions did not process, it’s like they disappeared into thin air. I submitted a help desk ticket after the first transaction. Two days later, the help desk ticket was marked as resolved and they advised they could see that I had scheduled another contribution, but no reason was given as to why the first contribution did not process. Once again, the day after the 2nd scheduled contribution date, I see there has been no contribution to my HSA, and there is nothing showing in the activity log to indicate the transaction ever existed. It’s just gone! At a minimum there should be a confirmation in the activity log that indicates there was a problem. Who codes a financial application that way? I am now going to miss a tax deduction because of your flawed system.

GMATEAN, Apr 15, 2023

VIA Benefits

I am not very pleased with this account of mine thru my employer! It has been very frustrating and disappointing! When I sent stuff in they are always saying that the information doesn’t work so I don’t get refunded anything and the postage is getting expensive for no results! No one calls back and all I get is denied expenses, I have a good amount of money in this account and am trying my best at the paperwork! I have sent the paperwork my insurance gives me and your account is not working on it! I can’t understand why you don’t want me to get paid and the insurance company doesn’t understand why you’re not paying me for the reimbursements either! Poor service and expense are in my account and being held hostage by the company!

hereto assist you, Nov 20, 2022

Poorly designed app causes frustration

Via Benefits treats the mobile app differently than logging in on a computer. The app does not mention this up front, however. If you try to log in using the known good credentials you previously used on a computer, you will get an error message telling you the credentials were entered incorrectly or you don’t have permission to access the information. If you keep trying you will be notified that the account is locked. This is NOT true — just the mobile app is locked. The error message tells you to call to unlock it, but the phone number to do so is NOT provided in the error message. Nobody thought this through. Missing from the initial password entry field is the ‘eyeball’ icon to show the password to make sure it is typed correctly before submitting it. I had to log in on my computer to get the phone number to call about this. It was a call which lasted over 57 minutes. Via Benefits needs to go back to the drawing board with this extremely frustrating app.

hootis, Mar 02, 2020

Terrible app and customer support

Company supports retiree medical reimbursement for former employer. Sent brochure about new app for submitting claims. Downloaded it. Would not recognize credentials, even though online did. Spent over hour on phone on hold and with rep, who finally said not all companies had switched to app, but neither she nor anyone else at company would says whether mine did. Rep said had referred for help and to try later. Several days later, the app still not work. Online only worked part way, then froze before letting me finish. Just did robo call to request paper forms. TERRIBLE company to do business with. Almost as if they want the retirees to die of frustration or at least give up trying to get any payments.

Jim!$9, Jan 13, 2021

App is better than the company- barely

These people are an absolute NIGHTMARE to deal with. I enrolled in my company HSA. I guess VIA is a 3rd party that manages the account. I can’t really tell what they do tbh. I keep uploading receipts and they keep denying them. They won’t reach out to my provider and seek documentation. I’m not sure what their function is. App is very remedial- almost like a child designed and built the interface? Just been a really rancid experience. Oh- and they have $2600 of your $ held hostage and you can’t cut it off until the next open enrollment. So either dance for them or watch your payroll deductions be held hostage the next 11 months. I’m going to call my HR Benefits team at UPS and see if perhaps next year we can shop around for a HSA facilitator that is more in line with UPS in terms of being customer focused. VIA has been a nightmare to deal with.

JOwensCook, Feb 26, 2019

Utter Incompetence

This is the first time I’ve been annoyed enough to write a review on an app. Not only will you NOT be able to log in to the app, but NO ONE will have an answer as to why or how this is occurring. Additionally, they have no real information to give you over the phone. Want your account number? Have to be able to log in. Want your balance? Have to be able to log in. Want to do anything to the account? Have to log in. Additionally they’ll have you run through the same troubleshooting you’ve already ran thru 6-7 times, just to “make sure”. It’s probably the most infuriating process and interaction with a company I’ve ever had the displeasure of having. Trying to use an HSA to pay for something dental related and it feels like I’m trying to smuggle a nuclear arms contract through the USA.

Khan_Ghengis, Jun 09, 2023

App has nice features but they arerarely accessible

The app offers some good information but my account seems to get locked on a regular basis. I enter in my credentials and am greeted with a very unhelpful message”account is locked. Please contact customer care.” Okay? Coooool - account is locked, how do I contact customer care? There should be a phone number and email address readily available (preferably shown within the pop up message itself). The greeting screen before logging into the app really is lacking any info whatsoever, by design, yes, but basic things should be available for folks who are experiencing difficulties. Maybe a simple “I” icon could be added at the top of the initial landing space that will redirect user to FAQs and info about when/ how to contact customer services. Just a thought... Also, the password reset feature usually does not work. If I click “forgot password”, I am redirected to a page asking for some details and answers to my secret question but I cannot enter any information. Anyways, I really do enjoy the app when I can access it! Unfortunately those instances are few and far between.

khr1zkhr1z, Apr 04, 2019

Description

The Via Benefits Accounts mobile app gives you the power to manage your account(s) anywhere, anytime. With intuitive navigation and a modern look and feel, the mobile app is the smart choice to get the most out of your account. A practical dashboard provides a quick summary of all account information.

Easily review expenses and payments, get reimbursed, and receive important updates. The mobile app puts the familiar website experience right in your hand. Here are some of the advantages of the Via benefits mobile app: Safe, secure and simple user login and registration Use your Via Benefits website login and password Face ID or Touch ID authentication Built for busy lives – Check an account balance on the go Submit new reimbursement requests Take pictures or upload supporting documents from iCloud Make a payment or correct a negative balance in the app Resolve account issues easily Receive push notifications to stay aware of important account activity Get help fast – start a new help ticket or call account support with a tap. Manage all support in one place