Krispy Kreme ®
View in App StoreKrispy Kreme ®
4.7
Age Rating
4+
Seller
Krispy Kreme Doughnut CorporationGrow your in-app revenue
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Mobile
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User Reviews for Krispy Kreme ®
App Doesn’t Work When Registering For Rewards Program
Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying.UPDATE:Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?
Can’t place orders
There’s a menu, which shows all their products, and tells you all about them, but doesn’t let you place an order. The only thing you can actually do with the app, is pay for your purchase at a Krispy Kreme Store, if the store has the scanner, and it works. To do this, you have to enter your credit card information, manually, because it won’t scan your card. Then you have to transfer funds from your card to the app. Then when the cashier rings up your order, you hold your phone under the store’s scanner, and it takes the money. It keeps track of your purchases, so you can collect rewards. Once you load money from your credit onto the app, you can’t get it back out. You can only use it to buy doughnuts, and only if the store has the scanner. Instead of making purchasing their products easier, the app makes it more complicated. Sort of defeats the purpose.
Fails every time
This app has a fatal bug. I’d give it zero stars if I could. When I try to sign in, it says my credentials are invalid. When I try to reset my password, it says I previously signed in with Facebook. When I try to sign in with Facebook, it says it can’t find my account. This is an endless circle, and I am not able to log in on the app or website. I tried contacting them through their contact form, but it always makes me include a store location (even though this error is not tied to a specific store). A phone call led me through a series of voice messages and never to a live person, and there also was no chat box. Sometime later, after leaving a comment to who knows who, they sent a coupon in the mail with no return address so that I could write back. It is for a free doughnut for my troubles, but they never addressed the problem! I still cannot log in anywhere.
Good
I personally think it’s a really good app you get great rewards for shopping there. If you don’t shop there very often or aren’t willing to go you most likely won’t like this app. If you don’t go regularly or even once a month you don’t get many rewards you will get a couple of coupons and maybe even a free donut but that’s about it. If you are a regular or you come once a month and you use your app when they scan, you earn points and then you get things like a free donut or a free dozen and if you save your points you can even get free keurig coffee things that go in them... which may I say they are REALLY GOOD!!! So if I where you and I went to Krispy cream often I would totally get his app you will save so much money and you won’t regret it. 👍
App does not credit reliably, in midst of a time-wasting adjustment
I liked the app at first as I thought it would keep track of my points but it doesn’t track purchases reliably. Even worse, recently I purchased points in-store and was charged 3 times but the points never credited so I had to go back to my credit card company and initiate a time-wasting complaint, I’ll end up spending an hour on it to get my money back. This is the absolute worst thing that can happen with an app, 2 stars are only for my early experience. Don’t try to credit in-store with this app (or wherever WiFi is spotty), if you want to add points, do it when you have a reliable WiFi connection well before going there. In addition, some of the newer store employees have a lot of trouble using the app to take payment and have to call their manager over.
App Broke
We Love the doughnuts… but your app bites! I logged in using saved password on keychain. I tried manually entering info, I deleted and reinstalled the app, powered off my iPhone and restarted. I stood on one foot and made an antenna from foil… ( ok I didn’t do that one, but you get the drift.) it says the credentials are invalid, it won’t send me a verification. It will not let me make a new account with same email because apparently it’s only useless when you try to make a different account. I tried to login from FB and it says it’s unavailable… someone out there in donut land does not want me to order donuts… so… When you fix the app… we’ll get donuts! ( at least our new years resolutions are safe until whenever your IT people figure out how to make the app work. ( btw I’m on iPhone iOS 15.3.1 Also.. my birthday was Jan 15… and I did not get my birthday donuts! Maybe at least the app will work soon?!?!? It’d be awesome if something went right this year! Thanks for letting me vent…
An awful app experience
I don’t usually write app reviews but this app genuinely infuriates me. Trying to sign in fails constantly. I have no idea why. I used Sign In with Apple but it insisted that it couldn’t work. So I try create an account normally. But of course Apple doesn’t remember the keychain generated password it recommended so tha didn’t help. (Less the apps fault but still annoying) After a while it some how works I literally did nothing different. I go in and try to place an order because there’s a deal going on. I select my store but as a try to order it insists that the one store that is close to me has no donuts. It instead show coffee under the donuts tab and Merchandise under the coffee tab. I tried reopening the app thinking it was another bad glitch. But nothing worked and eventually the sign in issue came back. I just wanted donuts on sale man. I check the website to try and order but apparently it’s the same issue No donuts. Weird right? A hot and ready sign yet no donuts. No donuts at a donut shop. I’m losing my mind at this point and I decide to check at another store. Would you look at that! They have donuts! And everything you could ask for. So why doesn’t it work for my store? Who knows because there is now way to ask for help in the app. Also the other store is way too far away. Just my luck.
Rewards Issue
I filled out the information for the Rewards Program and I noticed I want given an option to put my birthday. I called the number, but it was giving me all types of options other than to talk to a Customer Representative for the app or anything. So, I emailed them and was given an apology about people not receiving their points. I made sure to be clear and concise when explaining my issue and was given an irrelevant reason. I ended waiting about 6 days to see if they at least changed it for me or would contact me back, but nothing. I emailed them again and it's been 6 more days and no response. Very unprofessional on their part and clearly they do not care about others. It seems silly to be upset about this, but I have been extremely patient about this and the whole experience has deter me from ever going to any Krispy Kreme or products as a first time consumer of the brand.
Good but
Ok so I love your doughnuts so I asked my mom if she could Order some and she said yes so she ordered and she ordered herself two doughnuts and we went there and she didn’t get her doughnuts that she Deserves because she works so hard she doesn’t have a job because my grandma and grandpa and one of my uncles and my grandma goes to work and my uncle my uncle drives himself so work and my grandpa drives my grandma to work and my mommy has to clean feed me play with me cook food feed my pets take care of our foster puppies I’m public home schooled so she had to log me on every day almost and she doesn’t even get 2 dumb doughnuts give and last time she ordered she didn’t get her doughnut treat my mom good you mean brats I can’t believe I like you stupid doughnuts I should go to dunking doughnuts or somewhere else that treats my mom hood oh and you’re so expensive it’s 25 dumb dollars to order doughnuts and 13 dollars to go on the store how awfully mean you are to people I love my mom your brats I hate you
Horrible
We came and there were no doughnuts except the pink and chocolate sprinkles. We were going to get kreme doughnuts but then so random stupid person came and took all of them. There was a coupon in the app that said buy a dozen and get another glazed dozen free. We were going to get that but then it didn't go through. We asked for the manager and see of he could do something, but the worker said ”the local manager couldn't do anything”. The worker didn't do anything, acted like he didn't care, and kept on pretending to act like he cared by saying ”sorry”. To top off this horrible event I scanned my app 5 times to get the rewards the worker even said: ”ok, it scanned”. However, on the receipt, it doesn't have my app name(so it didn't scan) and I didn't get the rewards. Never trust the workers, the Krispy Kreme app, and the Krispy Kreme store. Never coming back again, the app offers are fake news, I'm telling everyone I know( which is a lot of people) to never go again.🤬😡🍩🤮
Description
The Krispy Kreme® app is filled with tons of delightful surprises! Download now to experience the joy of Krispy Kreme and all the exciting features below: Mobile Ordering • Place your order for either in-store pickup or delivery • Customize your own box with a dozen of your favorite doughnuts Krispy Kreme Rewards™ • Sweet Rewards! Earn your way to free doughnuts, dozens, or coffee and receive a free doughnut just for signing up! • Exclusive Offers Hot Light™ • Find out exactly when hot, fresh doughnuts are coming off the line • Locate the nearest Krispy Kreme shop, wherever you are
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