Kmart – Shop & Save

Name: Kmart – Shop & Save
Rating: 4.06125 (3886 reviews)

Shopping

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Kmart – Shop & Save

Shopping

4.1

3.9K ratings

Age Rating

Seller

Sears Holdings Management Corporation

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User Reviews for Kmart – Shop & Save

Very frustrated and unsatisfied

Completely awful. I forgot my password and asked for a password reset email. It never came. I tried again. Still nothing. I called the help line. I was on hold for 10 minutes and then the person said there was nothing he could do. I went to my local K-Mart and they couldn’t help me either. So I ended up starting a new account with my grandma’s name (my name is Jacob Gibson) and ordering. I’m also frustrated I can’t get what I need sent to my store for some reason so I have to pay for expensive shipping. I’m aware this is mostly a rant about a bad experience but I feel like this wouldn’t have happened if the app worked better. There ought to be a way to sign in with Facebook but there isn’t. Unacceptable.I give it 2 stars because I did save some money on deals in the past.Update: also upset that there’s no way to email customer support, and that the store coupons I receive after shopping only last a couple days if not the same day I shopped. I don’t shop often and shouldn’t be coerced into going to the store more often than I need to.

Crazy Jacob G, Feb 02, 2019

Works as intended, most of the time.

First, let’s just say I like Kmart. When I first ran into it I was surprised to say the least. Kmart is a symbol of nostalgia from my early childhood. Needles to say, I had to shop and hope it triggered any fond memories from shopping at an early age with parents.Ever since then I’ve tried making Kmart my first place I look whenever I’m shopping for anything.But anyway, on to the Kmart app.For the purpose of shopping in general it usually works just fine. You’ll begin to notice a few issues when you try using coupons or points. For instance, fill your cart that would trigger your freecash points. When you go to check the details of the points offer that’s been applied. Well, all you’ll get is the value followed by “null”. No description on what it is that being applied and towards what.In other instances you may try to apply a coupon but when you click the coupon link within the cart you’ll get nothing at all.Other issues I’ve noticed are for no cart loading up. Continually tells you the carts empty. However, force close then open back up, click cart, and everything’s there.All in all, it works just fine most of the time. I give 4 stars due to the minor issues I’ve seen. Would give 5 if those weren’t present.

Everything'sTaken98450, Dec 24, 2017

Does what it supposed to

I typically use my phone when I do online shopping and prefer using apps versus going into the webpage. I’ve never had issues with shopping with the Kmart app accept when I was doing layaway for Christmas. It was difficult in the app and not very straight forward so I ended up having to pull out my laptop and going on the actually desktop website to do it and know everything was going threw correctly. Other than the layaway issue I like the app. Only thing I didn’t like was layaway was over in stores which I have one less than 3 miles from me so when I was doing the layaway if the product/item was available in the local stores which one item was at a store over 10 miles from me, because of that I wasn’t able to pick the option to have it ordered online and added to the layaway and shipped to my house.

Hml1017, Dec 28, 2017

Terrible!

What a joke this app is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a Kmart that’s why I pay on the app and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a Kmart customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!

HonestAbe8, Aug 11, 2018

Still bad

Refined and detailed searches still have crappy unrelated results. I try to sort by price and or at the store closest to me but it will still give me results for items that are sometimes hundreds of dollars when my search criteria said $10 or less. My local Kmart store in Augusta Maine constantly has items in stock that I am told are out of stock online. Not only has the recent app update not fixed any of these issues but now it has an additional issue of my text not showing up when I type anything into a box be it my address the name of the pick up person my password when logging in I’m typing. The cursor moves indicating that the text is being typed but it’s blank. Also when I go to clip coupons I’m suddenly constantly getting errors . The only pro is that the most recent update has made the app slightly easier to navigate.

Jadedgirl025, Feb 03, 2018

Kmart is a 5 star, the app a 2 star

I don’t know if others have this problem, but I often get cut off from the shopping I am doing on the app- the app just literally closes on me, and I have to start over again. This time, the app closed 3 times on me. I was checking out with 7 items in my cart, thought I had completed the purchase, and a survey popped up asking me about the “magazine” I had in my cart... I did NOT have a magazine in my cart. I checked my email, and there was not a purchase confirmation from KMart, so I went back to my cart and found only 6 items. Maybe the 7th item I had selected was no longer available, but I didn’t see any message letting me know. I was worried that I may be checking out the items in my cart a second time...I LOVE KMart, and miss having a store near me. I will tolerate the app, but I am usually frustrated by the time my purchase is complete. The app seems unstable. Thank you-

Redflagsad, Aug 19, 2019

Good App

The Kmart app crashes a lot, prices and availability of items tends to change in just minutes, and it’s hard to find store pickup on a lot of items when you’ve already filtered searches for store pickup. It’s design, layout and access is great. It flows very nicely and is appealing. It’s easy to access what you’re looking for and if the filters worked correctly, there are great options. 4/5 stars for crashing. They seem to be improving on letting you know before purchase when things are not readily available for store pickup, which wasn’t always the case. I had four canceled orders after checkout that were cancelled due to availability issues in the stores. No big worry when you’re using FreeCash, but I have still yet to find it returned to account. Another no so big deal when so many offers are reloaded quickly, just something to be mindful of.

samj678, Jan 25, 2018

Susan Vaughan

Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time, Susan

Sudedoo, Nov 15, 2018

Beautiful app, just like Kmart itself

I gotta hand it to whoever came up with Kmart and Sears's Shop Your Way Rewards program, it's made me a VERY loyal shopper. I don't know of any other free loyalty program where you can so quickly rack up points and buy stuff with them (I mean, half the time it's 100% back in points!)... Anyway, since I now go to Kmart for almost everything, I use the app constantly, and can confidently say it's perfectly functional as of the latest update. It's straightforward and has almost no issues that I've seen. The app is fast and intuitive, and has lots of helpful features for finding what you want, getting any available discounts, and if you go into a physical store improving that experience in various ways. If you're one of the minority of people that are aware of the fact that Kmart offers better deals and quality than the other discount chains, then downloading this app is a no-brainer. And if you're skeptical of Kmart, then downloading this app (and creating a free Shop Your Way Rewards account) should make a believer out of you.

That smart guy, Jul 19, 2018

Better than K-Mart’s website!

The app is definitely easier to use than the actual K-Mart website on my phone. Just wish there could be a “forward” button for all of the times I had hit the “back” button by accident and lost my “refined search”It’s also kind of annoying that you have to select what kind of shipping that you want for EACH item. I had a large order of 22 items so it was a bit tedious. I guess for small orders it’s not a big deal hahaha!Another piece of advice I feel obligated to give is to please keep up with the times and accept PayPal as a payment method!! I feel that you’d attract more customers this way. It IS the number one way to pay online after all!On to the positive:The app itself is surprisingly attractive and eye-pleasing. The colors are bright and cheery, the models for the clothing are realistic and are also very cheery to look at. The formatting is great and everything is pretty well organized. The refined search works great, too; very helpful for finding exactly what I needed. Overall, my first experience with the app was a good one and I plan on using it again very soon. ❤️(Not sure if the people who made the app also run the website, but you might want to try to implement some of these things on your website to make it better 🙃)

YuniNaoki, Dec 28, 2018

Description

With millions of products at your fingertips, the Kmart app is a must-have for any savvy shopper looking for ridiculously awesome savings, coupons and special offers while on the go. WE’VE GOT PEOPLE TALKING (Five Stars) “Great app for getting great deals on pretty much everything!” - One of our ridiculously awesome users "This app is perfect for online shopping. Everything was so easy to navigate.

Love it" - Another ridiculously awesome user COOL FEATURES • Get $5 off any $35 purchase when you download the app • Enjoy free shipping when you place an order on the app while in the store • Stay in the know with notifications about order updates, tracking info and more • Keep track of everyday essentials and save must-haves for later with our list feature • Check out the Weekly Ad for deals and offers near you • Take it home today with Lease It (no credit required!) • Save coupons to your profile for easy in-store and online use (yay, savings!) • Manage your Layaway contracts and make payments with ease • Find exactly what you’re looking for and see if it’s available at a store near you • Get what you need, when you need it with free in-store pickup Finally, an app that’s as awesome as you are. What are you waiting for? Download the Kmart app now! Continued use of GPS running in the background can dramatically decrease battery life.