JPay

Name: JPay
Rating: 2.3097 (11902 reviews)

Finance

View in App Store

JPay

Finance

2.3

11.9K ratings

Age Rating

Seller

JPay LLC

View in App Store

Price Intelligence:

Average for the Finance category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Finance category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for JPay

Horrible Service

This service is down constantly. There are constant service interruptions that they freely admit in emails they send saying they’ve corrected problems. The service is so bad that you can’t tell the difference between when there are problems and when there aren’t. This company has near non-existent customer service, the phone rings into oblivion and no one answers. After approximately 10 minutes of the phone ringing, someone has answered twice. Both times I was told they could not fix my issue. If this company wasn’t serving people society considers to be throw-always, this business would not exist due to their poor infrastructure and technological inability to keep up with the services they offer up to the public. They refuse to put money into the service in order to improve reliability. They know no one is going to hold them accountable due to the population they serve so they provide trash service, just enough to keep lawsuits from being filed for complete lack of service. They were already sued for unfair practices regarding switching out tablets and lost. They will take advantage every single time and every single place they can get away with it. This company is unreliable, unethical, and just plain unscrupulous.

4Peace:), May 21, 2021

Desperately need a “read receipts” settings option

I guarantee you’d see a boost in sales with more stamp purchases if you simply added read receipts as an option for all users in settings. It has been so frustrating trying to have a back and forth conversation because each message is screened and can take 5 minutes or 3 days. The user sending the message isn’t sure what’s gone through for certain. Things often are received out of order. Like if I send 3 messages today, the receiver might get the 2nd one first, the 3rd one second, and the 1st one third. The system will correctly put the messages in the correct order that was intended once they all come in, like in the received inbox, after all 3 messages do come through in that 1-3 day period, you’ll see them in the proper order in the inbox which is good, but it makes it impossible to have a fluent and coherent back and forth conversation. Each facility from my understanding has their own screening process, so the only way JPAY could at least try to help with this is add a read receipts option. So I’m just hoping their engineers read this because profit is the name of the game and I’m telling yah, people will buy more if that feature is added. It’s super annoying not knowing what’s gone through and been seen or not. So we’re mostly going back to phone calls after realizing we’re getting upset with eachother over something out of our control.

Brady Bisel, Oct 28, 2022

App has many issues

This app always crash and have errors. I always have to go online just to see how many stamps I have. I have to keep deleting the app and down loading it to open incoming mail. Pictures can’t upload. Videos take too many stamps just for a 30 second video. This app will take all your money. I think I’ll stick to just using your normal postal service. I appreciate the JPay sending money portion. When the app works, sending emails is good but that’s just the thing, the app always have issues. Maybe it would be nice if the videos could be 1 minute. So we can get our money worth. Since they say this is to reconnect families . Is it really? Or is it to monopolize off of these inmates and their families. Yes they are prisoners and them getting videos are a privilege but now your punishing the family members because you gave them this new shiny toy and they expect their family members to help them be able to use it. So now that’s another expense for us already drained family members. It was better when the prison system used to allow them to have pictures and magazines and newspapers. I always wondered why that stopped. But I guess that’s just one more thing we have to figure out like them visitor bathrooms having no soap, paper towels and sometimes no toilet paper. I’m just saying

brokeebroke, Apr 14, 2020

The pictures

This app used to be super great until about two months ago I sent pictures and none inappropriate so I’m still wondering why I wasted five stamps and never got refunded for me loosing them or my loved one getting the pictures. So I let that go so just recently send an email and some pictures and yet again my loved one never received either. Then I tried to report the issue thru the app but could not get the report to continue to report my issues. I just want JPay to not have so many mistakes and steady have people spending unnecessary money on buying more stamps. And the fact I was never refunded any of the 8 stamps I lost. Money gone down the drain. Make it great again please this is once the greatest app to communicate w a loved one on. Now it’s like well he may get it or he may not. Can someone contact me about the 8 stamps I lost and how can resolve this issue. Also I can write a letter and attach an picture and it goes thru but thru the app send pictures icon it used to work now it never sends anything and that’s more stamps sending as an attachment. Someone please help I work too hard for my money not to be spent the way it should. Also I mean I’m truly grateful for the video chats 30 seconds is just insane. How can we push for at least 60 seconds. That would be more reasonable. Please Help

dekaylahJ88, Dec 06, 2020

JPay and my IPad

Iam total good with JPay it has always worked for me and when needed work it has always been communicated to me the finish product, now this is the first time I have experienced this type of problem when I try and login to my JPay acct. through my icon it’s spends brings up the login in page and vanish , I haven’t been able to work it for several months , I thought it was because I didn’t have any stamps on my acct, which the day I tried to add some it said ERROR AND WOULDNT LET ME PUT ANY ON. I thought it just need to be adjusted by your developers , so I went in through the search and brought the service up and added some stamps, I received a email message saying it had been fixed and I could now use the acct logo , I also changed the password as instructed, and I thought all wa# well , only to be experience the same problem the only fix is it stays on a lil longer than vanish , please help me I am frustrated beyond knowing nothing to do . Thank you in advance, as I know you will take care of what ever the problem is.

Dinkyglo, Sep 04, 2021

Love to hate it recently

So the app is very convenient for staying in touch with my loved one who is incarcerated and I’m grateful for that opportunity to easier communicate with them but the recent update seems like it has taken a couple steps back from when I previously had it downloaded on my old phone. My software is updated to the latest Apple 13.0 version and I have gotten a new phone and since downloading half of the app doesn’t work or display what it use too, I’m wasting stamps trying to send pictures more than once and have yet to be successful with getting them delivered to my loved one via the app, on top of that the option to add more stamps and a card doesn’t pop up on my application anymore either. I’ve wasted a good amount of stamps sending almost empty emails because the attached files don’t stick when sending even though they pop up when I first am composing the email. It’s just frustrating since I’m on my last stamps and haven’t yet figured out how to get everything to pop back up like it did on my old phone, should I delete the app and try downloading again? As much as it’s not working I’d hate to get rid of it because the actual email part works well enough to keep in touch with them.

Half and half jpay user, Feb 19, 2020

Missing Emails and Pictures never received

This app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture. The first time it happened I resent the email. The email and pictures cost a stamp each and so I used 2-4 stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones. The app is outdated. Doesn’t have a modern feel, I would like the look to be better and more inviting and not like a 3 grader created it. (No offense) The technical issues with the servers crashing should be dealt with in a timely manner and all stamps and emails affected during that crash should be reimbursed to the accounts. When there is a serve crash or overload an courtesy email would be nice so we won’t be wondering what is going on with emails not being received. I do appreciate the availability of this app and convenience of it but it could be a better more integrated app. I hope the developers can adjust, improve and fix those issues quickly. Sincerely a concerned patron and customer.

Imperfectly Perfect, Jan 05, 2020

App needs work

I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left. I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. Right now there are only 2 photo format types that the site/app accepts and if you don’t know how to convert a picture type then you are out of luck. The fees to send money are RIDICULOUS! I paid $8.00 just to send $50. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues. Honestly I probably will be deleting the app sooner than later.

Jpay User 2, Apr 07, 2020

Still needs to be fixed

I am truly grateful for this app & it makes it easier to keep in touch & send sentiments to my husband that he can always look to until he can come back home. BUUUUUUTTTTTT... There is a flaw in this app that DRIVES ME MAD!!! I'm sure I'm not the only one who tends to proofread their email before sending... And when doing so, there have been umpteen times when I've been swiping my screen to scroll back to the top & then all of the sudden the WHOLE email swipes completely of the bottom of the screen & DISAPPEARS!!! WWWWWWTTTTTTFFFFFFF!!! Isn't saved to a draft nor is the option given to do so. IT'S JUST GONE GONE GONE!! Which INFURIATES me after I've been writing for 30 minutes or more. Yes, I could stop & copy & save everything every so often... But I really shouldn't have to do that. That shouldn't happen. PLEASE FIX THIS!!! There have been multiple times this has happened & I've had to walk away bc I'm so frustrated. And then I don't send my message. Other than THAT... I don't think it's a bad app. I wouldn't rate it 5 stars bc it's not anywhere near perfect but if you fix this extremely aggravating issue... I could probably bump it to a 4 star.

Niknak523, Aug 22, 2020

Bugs and fees

I’m grateful to be able to stay in touch with my loved one who is incarcerated. However- I’ve spent more money through JPay buying stamps and paying $8 fees to send my loved one $50. Pictures use 2 stamps, 30 second video chats use 4, and if you attach pictures to a letter- more stamps to send an attachment in the same email and you can’t attach more than one picture per email. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one. So we were out 10 stamps after I just spent $25. I called customer service and they told me my loved one had to put in a work order ticket and that was back in June. Issue is still not resolved. I’m trying to log in today and the app is crashing and doesn’t remember my log in credentials. They don’t tell you when there are bugs. They want too much info and all JPay is, is a money making scheme. It’s convenient if you want to communicate quickly but I would just recommend sending letters through the mail. I can’t even log in right now and I’ve closed the app and opened it again, turned my phone off and back on. I guess I’ll have to uninstall the app and reinstall it but who wants to have to do that all the time?? Fix your app!!

Olygirl81, Aug 12, 2020

Description

The JPay App is the easiest way to stay connected and support your incarcerated individual. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Purchase a tablet for your contact and fund their media account.

Features: - Create your JPay account - Send money with your credit/debit card once or schedule recurring transfers - Purchase stamps for Email, Snap n’ Send® and Videograms - Send and receive Emails - Get new Email notifications - Send emails to multiple recipients - Prepay for an Email reply or transfer stamps - Attach and send photos - Send just a photo with Snap n’ Send - Send a 30 second Videogram - Setup a low stamp balance reminder - Purchase tablet fir your contact - Fund media account for tablet content - Add/edit payment options and option to save card for future - Manage your profile Service availability varies, not all services available at all facilities