Varo Bank: Mobile Banking

Name: Varo Bank: Mobile Banking
Rating: 4.86845 (170507 reviews)

Finance

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Varo Bank: Mobile Banking

Finance

4.9

170.5K ratings

Age Rating

Seller

Varo Money, Inc.

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User Reviews for Varo Bank: Mobile Banking

Anne

I have nothing but positive things to say about Varo. I absolutely love this bank!! They are there for the people who literally live from paycheck to paycheck and cover for me if the need be. Every other bank I had stole so much of my money from me!! It actually sickens me to calculate the expenses that they sucked from me in overdrafts and even extra overdraft fees on top of the $35 every single time I needed them to be there for as a valued customer who banked with them for years. Not once in 10 years did they help me. The worst part is I now know how badly they treated me by holding my money for weeks at a time holding back my government benefits every month for 10 years. It’s unethical and wrong to treat anyone that way charge me an overdraft fee when you have had my money when I needed it most and charged me over and over and over the figure comes up to several thousand dollars when I actually saw what they had so unfairly done to me by switching to Varo holy cow praise Jesus they have treated me more than fair and I will always give VARO praise. Thank goodness you showed me what the old bank had been doing to me I am so glad I switched to Varo they are the best bank and their customer service over the phone is outstanding. Like I said in the beginning I have nothing but praise to say about this bank Varo is the best bank I ever had!!!! VARO ROCkS

AnneBeebanannie, Feb 18, 2021

Great banking, non-existent customer service

I’ve been a member of Varo for 2 years, and have to say that since it’s become Varo Bank, getting through to customer service seems impossible.With the old Varo, I had nothing but excellent customer service. They always answered the calls or emails. I’ve been trying to get through to customer service for a week now, but no luck 😑I start calling each morning at 8:00 when they open for business. There’s no wait time mentioned then, but no one answers. I’ll wait for an hour, then am told by the automated system that the wait time is less than 15 minutes. Um, no. It’s more like an hour. I don’t stay on beyond that. When called after 10:00 am, the estimated wait time is “ greater than 60 minutes “. Ugh. I just want to find out some important ( to me) information about a direct deposit that seems to be floating around in my old account. Emails aren’t answered either. Their inefficiency has become my problem, and there’s no way to get in touch. I hope someone from Varo bank reads this and makes it right. I don’t like being disappointed in Varo!

BabySweetieBear, Mar 17, 2021

Bad choice

I opened an account with Varo, they issued me a virtual debit card which was amazing. Unfortunately when I activated the physical card when I arrived the virtual card was canceled. Having a curious, very helpful 3 1/2 year old daughter who was helping clean up around the house happened to throw away dads wallet and buy the time we found out it was long gone. I reported the card lost and they canceled that card. I have absolutely no access to my money other than to link a card and transfer money. I did in fact do that and was told it takes 3-5 days for the transfer, it’s now day 9 of waiting for my transfer and some bills are now behind. I talked with Varo support and was told they could not issue another virtual debt card because not everyone is eligible, I told them that I was in fact issued one when I opened my account, why can’t that one be reopened or i issued another one, they are unwilling to issue or help me, I’m stuck with no money until the new card arrives. I reported the card lost on 11/20 and the card will not arrive until 12/6 that is very unfortunate for me and my family. All my checks are direct deposited so there is no access until the card arrives. They should partner with a sister bank and actual physical bank where someone in a similar situation can go and withdraw their funds.

cdug74, Nov 27, 2022

Why did you take away so many useful things?

This app is worse than the original app. You should have kept the old one. I shouldn’t have to open the app to view my updated balance. The old app would let you see your balance via notification if you spend anything. Also when you make a transfer from savings to checking or visa versa there is no notification at all. You guys took one step forwards and 10 steps back. When someone send you money via Zelle for example, still no notification saying the money is received as well. You have to log in and wait to see the funds. It use to be almost instant with the old app. This update was the worst thing you guys have done. I was ok with updating my direct deposit and all those other things, but not giving the user proper notifications is not good. I need to be able to see what goes in and out of my account, and I see other reviews saying the same things. Why change something that wasn’t broken? At least keep the useful things. It’s useful to be able to view your current balance after you spent some money without having to log in completely. Whoever took away these features should give me their job. You had one job. One job. Now I need to find another bank.

Dominicanfella, Dec 17, 2020

Love this Bank

This bank has been nothing but great . I can’t stop praising them. They offered me to sign up for their Believe card. This claims it will help build your credit. Let me tell ypu this place delivers. It took about three months and a we bit of a credit score drop for applying . BANG my credit score went up 111 points . Could be more but I still have a few bills left to take care of that take a point off here and there . I recommend this bank and they deliver what they promise. Great customer service. Only bank that has ever retrieved my money from fraudulent charges . Only bank. Never had an issue with customer service even when I was melting down. Lost my card needed money for car gas etc and they got me to be able to access my account with a card o r time access and rushed me a new card and a new account very fast response. They called me down they siding hang up on me like other banks do . I wasn’t rude just melting down cuz I was stranded and they un stranded me very quickly . Thank you Varo for always being their for me . Kudos to each and everyone of you

fghwr, Dec 07, 2021

Started off good

This bank started off great- I was getting my direct deposits a day earlier m in the evening and I also like how you can change your pin on the app whenever and not to mention, you can also turn on notifications for any and all transactions with your bank account/debit card. Here’s the bad: there’s been numerous times where I’ve made instant Deposit transfers from cash app and Venmo and they took a day to deposit into my account (they should’ve deposited instantly). When I called Varo about it, each and everytime they would say it was an error with the system and no eta on when it would be resolved. Today , for the third time…. My direct deposit did not deposit on the scheduled day (today) and their excuse was that they haven’t received direct deposits today due to an error in the system and that there would be no eta on when I’d get my direct deposit. Ok, then why is that my other bank accounts received my direct deposits?? (I have my DD split into 3 accounts) This isn’t ok at all seeing as some people have bills and if you’re direct deposit is “delayed” on your pay day and you have important bills to pay on that day, you’re basically screwed. Once my direct deposit posts I will be deleting my account.

Hjjnbssregggg, Mar 25, 2022

Mobile check deposit

I have no idea what happened but if a few bad apples fell from a tree throw them away and not the whole tree. I signed up a friend saying that this bank was hands down the best and he wanted to add a check he received from Carvana. What happens… no check capability. Been like that for quite a bit. He is upset and gave a thumbs down. I also needed to get the 50 for signing him but he did not use my link. I sent an email to customer service and the answer was so confusing. So I don’t know if I can still get the referral bonus or not. I hope I don’t have to change banks been with varo since it opened. No one should have to do direct deposit to cash a check. The first payment once set up with a company is normally a check. So explain how I’m supposed to do direct deposit before getting to cash a check????? Check cashing is a must have feature for banking. With or without direct deposit. If you have fraudulent checks then you need to put in place a way for them to be stopped. New check 10 day waiting period. Different payor then a 7 day waiting fee if your account is established. Large amount again waiting period. If your account is in good standing no issues then these stop gaps would not be in place…but direct deposit in order to cash… not good practice.

Honeejr210, Dec 04, 2021

🤦🏽‍♀️

It doesn’t make sense that you have to make 1,000 dollars within 30 days in order to use the advance feature which lets you borrow money until pay day but if I was making 1,000 a week or could have it within 30 days I wouldn’t be borrowing money from you all that really makes the feature pointless to those who really need it it doesn’t make sense nor does it seem fair especially to a loyal customer who’s been with you all for a while and never let my account go into the negative until I recently was told I had to make 1,000 within 30 days to even be qualified for an advance. I really thought about just closing my account because of that simple inconvenience being that it was the only reason I had started with Varo and because I could save more with having a saving account, but many other apps have the same feature at this point and would be reasonable when it comes to borrowing money until payday. Also I’ve been with you all since the first varo app that was out all the way up until the new app so I feel as if there should at least a membership where if you’ve been so long and have direct deposit set up then you should qualify it’s not like it’s not already setup where you all will receive your money soon as it hits the account so it’s something to put into consideration not only for me a loyal customer but for the rest of your customers in general. Thank you

KoreanQueen25!, Aug 15, 2021

Nothing but ongoing issues since they switched to Varo Bank

Since Varo received their charter to become a bank there has been nothing but ongoing issues with them ever since. From glitches with activation to account glitches, swiping your card and paying for items glitches, weird account error message glitches...I got annoyed with it all and moved my DD back to Chime temporarily hoping that maybe one day Varo will get it together and I would potentially switch back. I did leave my account opened to deposit and cash checks via mobile deposit. They used to have a great turn around time with that. I have been using this service for over a year or two. Well now they are slacking in that area also. Banks make their money based on how much funds you hold in your account at the end of the day. So you would think they would be doing everything they can to keep their customers happy. Hmph not this bank. It was fine when they were Varo Money. I don’t understand why they chose to switch over. It’s been nothing but chaos ever since. I’m to the point where I am so disappointed with these folks that I am about to close my account completely. I gave them the benefit of the doubt. I gave them many chances and months to redeem themselves. I’m so disappointed especially after speaking so highly of their services. It’s very saddening and very unfortunate.

Nacita Moore, Mar 04, 2021

Major issues with this bank I’ve been with them for 2 years

The “instant” deposit option is broken I added an instant deposit for $100 from my debit card and after waiting 2-3 hours trying to contact support their response was “it’s still pending if it doesn’t post in 3-5 business days then the money will be refunded” it’s day 3 no money has been posted so I tried contacting them again but guess what they are closed on the weekends 😂 what type of bank closes on the weekends? The chat bot is also broken it just keeps repeating the same answer until you end the chat and ask another question. I’ve had nothing but good things to say about this bank until this instant deposit thing just took my money and I can’t contact anyoneAbout the problem it’s sad at this point. All in all if you can get a real bank account fromAn actual physical bank you should do that instead of making a varo account they don’t offer any real Customer support. Everything is perfect until you get scammed or run into some type of problem then it’s like wow now I don’t want this app anyone nothing makes a grown man more mad than someone playing with his hard earned money I’m furious as I’m typing this because I don’t leave reviews.

OJ Rodgers, Sep 30, 2023

Description

Join 3+ million people getting ahead with their money at Varo! Varo Bank Account: 4.5/5 stars on Nerdwallet • No monthly bank account fees or min balance • Get paid up to 2 days early³ • Instantly send/receive money fast & free with Zelle®⁶ & Varo to Anyone • Get a contactless Varo Bank Debit Card you can instantly lock • 40,000+ U.S. fee-free Allpoint® ATMs¹⁰ • Get account activity alerts • Link external accounts to transfer money & view your finances in one app Varo Believe: Credit builder² • Get a credit-building card with no security deposit once you qualify • Build credit on purchases • No APR or annual fee Varo Advance: Cash advance • Borrow up to $250⁸ • Cover bills & unexpected expenses Varo Savings Account:⁴ • Grow your money with a high-yield savings account • Easy auto-savings tools • No min balance required to open, min balances to earn interest apply Cashback • Get up to 6% cashback using Varo cards at select brands⁷ Security • FDIC-insured up to $250,000 • Get reimbursed for unauthorized transactions with Visa Zero Liability¹¹ • Encryption & access controls protect your data Apply today!

It won’t impact your credit score. ¹We don’t hide our fees: www.varomoney.com/no-hidden-fee-bank-account ²Believe is a secured credit card to help you build credit; a variety of factors impact your credit & not all are equally weighted. Building credit takes time & Believe can help when you consistently make on-time payments. Customers who had an existing VantageScore® 3.0 credit score showed an average increase of approx 40 points after 3 months of having Believe & no late payments on credit. Results vary & some customers may not see an increase ³We give access to direct deposits from employer & government payers on the day we receive them, typically up to 2 days earlier than your scheduled pay date ⁴Annual Percentage Yield (APY) is accurate as of 12/01/22. Rates may change at any time without notice, before or after account opening. Start earning 3.00% APY on savings. To qualify for 5.00% APY (on up to $5,000) the following month, there are 2 requirements: 1. Receive qualifying direct deposit(s) of at least $1,000; & 2. End the current month with a positive balance in your Bank & Savings Accounts. Once you qualify, all balances over $5,000 will earn 3.00% APY ⁵Based on The Ascent’s review: www.fool.com/the-ascent/banks/savings-accounts/varo-savings-account-review ⁶Transactions between enrolled consumers typically occur in minutes & generally do not incur transaction fees. No fees to send/receive money with Zelle® at Varo. Message/data rates from your mobile service provider may apply: www.varomoney.com/transfer-money ⁷Individual offers vary. Automatically get cash in your Varo Bank Account every time you reach $5 in cashback. Cashback available on specific items/services purchased with your Varo Debit & Believe Cards at select brands. Offer details vary, see Perks tab in your app for more details/current deals. The max cashback you can earn is $50 USD per calendar month ⁸Advance is a small dollar line of credit. Qualifications apply, including direct deposits to your Varo Bank Account: www.varomoney.com/cash-advance ⁹Testimonials reflect real experiences of Varo customers. Results & experiences vary ¹⁰No fee to use U.S. Allpoint® ATMs. We charge $3 for cash withdrawals at all out of network & international ATMs. Additional 3rd-party fees may be assessed by ATM owner. All ATM fees will be charged to the Varo account used for each transaction ¹¹You must notify Varo immediately of any unauthorized use. See terms for restrictions, limitations & details Zelle® & the Zelle® related marks are wholly owned by Early Warning Services, LLC & are used herein under license ©2023 Varo Bank, N.A. All Rights Reserved. Member FDIC The Varo Visa® Debit & Believe Cards are issued by Varo Bank, N.A. pursuant to license from Visa U.S.A. Inc.