ConnectNetwork by GTL
View in App StoreConnectNetwork by GTL
2.1
Age Rating
4+
Seller
Global Tel Link CorporationGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for ConnectNetwork by GTL
NH
This app is not giving me the contact I have already put in system and found! I have been trying to send a pic or video for months and it’s not finding contact or not giving me the option after finding the contact so that makes no sense! We as humans grow and live by interaction and touch is already taken from inmates. The cost and the difficulty in navigating a simple picture or phone call that u can hear well! Covid is destroying families and lives all over the world. Inmates are unable to protect or quarantine! A guard leaves and comes back all day everyday exposing inmates and then grouping 8-14 men in one room with no supplies no bedding,hygiene supplies, no clothing! Nothing from their cells they are left alone with no answers or reason they are moved and put on ground floor to “quarantine “ after the test they face came back positive in less than five minutes!! Lies lies lies. Not ok not right in any way, shape or form. USA?????!!!!
Can do a little better
I actually love the app because it allows me and my husband to stay connected through texts , pictures and videos. As the other reviews say , the messages are taking a week or 3-4 days to be delivered to me or him. I think if we are paying our hard earned money for these things it should be on the timely matter promised . Also I think it should let us receive pictures from our loved ones because of Covid . Due to covid we cannot cost our loved ones . So the inmates should some how be able to send a picture, I haven’t been able to see my husband since he made it their nor our children. Don’t get me wrong I’m very appreciative of the app but like I said the messages are not being delivered in a appropriate time and also seeing if we can get pictures from our loved ones .
Poor customer service
I have contacted customer service multiple times after waiting on hold for over an hour the customer service supervisor says he updated my account which was already updated all my information I could see on the app it just would not allow me to deposit money onto my phone number it was only allowing me to put money on as a debit payment for the phone and that’s not how I wanted to pay due to the fact that the incarcerated person could call anyone with a debit account and this has caused problems beforeSo I’ve called trying to get the account straightAnd they told me that I have to call and make the deposit into advance payments In the end result was that I was told that would have to be the way I had to deposit money
Everything is slow except taking money!
I have sent multiple messages that have taken days to get delivered. Unfortunately with no job due to the Covid quarantine I can’t afford to keep paying the outrageous FEES and costs of the phone calls. Messages are the cheapest options but they don’t away send and if they say they do my loved one isn’t always receiving them. Not receiving any “rejection” messages because I don’t send inappropriate things, just trying to keep up with day to say life to keep both our spirits up being apart. It’s very frustrating, this is a scary time to have someone incarcerated and not being able to connect with them when we’re paying these fees and costs is ridiculous. My app doesn’t have the “request call” option. I’ve sent money to the trust account that doesn’t always get credited on his end as well and get told “sorry” after waiting on hold for an hour when I called. Now he is no longer receiving 2 free calls a week so communication is going to get less and less.
Worst app I’ve dealt with in a VERY long time
Some days messages will go through fine and quickly and I will receive confirmation emails, and sometimes messages will take days to go through and I won’t receive an email at all telling me it’s gone through. I really wish those who handled this app and the system would care more about reviews and fixing the issues. Our loved ones may be incarcerated but that doesn’t mean that they’re not humans deserving of a proper communication system that’s ironed out. It’s not entirely difficult to fix the issues within the app and the process for getting messages through at a reasonable and consistent pace and having a notification system that allows for peace of mind on whether messages have gone through. WE ARE LITERALLY PAYING and we still are not getting an app or system that is even mildly reliable. PLEASE, I am begging you, PLEASE fix SOMETHING, ANYTHING PLEASE
Beware of app glitches & duplicate charges
I called to add $ & was told I needed to download this app & make a profile before I could add $ to a debit account. I did exactly that. The app wasn’t working correctly but after my 3rd try I got a confirmation of transaction. Come to find out they charged me twice! I called & they tell me since it was a gift they can’t refund my $. Seriously! They can take your $ but supposedly their hands are tied when it come to refunds from their system glitches!! They won’t even combine the duplicate charges & add the duplicate processing charge to account! True story. So beware if you are in the same situation & have no choice but to use these crooks to stay connected to a loved one. So after it’s all over I paid $10 for $4 on the debit account. Rip offs!!
Fix Your Messaging Limitations!!!!!
I figured out one reason why messages are unable to send. You guys are lying to people that the character limit is 2000, but in reality it sends when I only type 1000 characters. This is how I found out. I had the idea to use GTL’s webpage login to send messages there instead of the app. Since there are God knows how many people have complained about this app, and I just thought maybe the app is bad, but the website isn’t. After I typed my 2000 character limit, I tried to save it as a rough draft on the website in my browser. THAT’S WHERE IT TOLD ME IT WAS UNABLE TO SAVE, BECAUSE THE LIMIT TO SAVING IT AS A ROUGH DRAFT IS 1000 CHARACTERS. I know other people also complained about their messages said they sent, but their inmate says they didn’t get it. My inmate is currently on lockdown right now, so once I have a phone call with them asking if they got my message. I will update on my review. So for now, the solution to texting messages to your inmate is to limit your character text messaging to 1000.I hope this helps a little bit to people who require GTL to contact their inmate.*Little update: My inmate got my text messages after just using 1000 characters :)
Not User Friendly
This is the worst app I have ever used and my husband and I have both loaded money on our prepaid phone acct., but yet we still cannot receive calls from our loved one. It goes straight to voicemail with no ringing or anything. I have contacted my phone servicer, my phone company and this company numerous times and have spent countless hours troubleshooting and the end result is still the same, no phone calls or anything!! They indicate that they are not experiencing any issues on their end and all is good but yet my acct is still not correct. They don’t know how to troubleshoot to see what the problem is. Totally clueless. I can’t believe a company of this, and doesn’t have better technical support and with as many people having this issue cannot resolve the problem I am going to call the Better Business Bureau and complain. Totally unacceptable!!!
Fees are outrageous
With any other situation. People wont change until something hits close to home with them. The fees are insanely high. Yeah they didn't put my loved in their situation however, they are human and they are loved. This company uses our bad situation to make money. After this last phone call. I will no longer be dealing with this app. People forget, we can still write letters, send pics through the mail. What did we do before this app? We wrote letters and made visits. Its still the same. This company is a rip off. I will no longer be spending my hard earned money on these outrageous fees. They still don't have the correct facility on the drop down list. Ima start an app where the fees are not outrageous and people can talk to their family members without all these issues.
Why do y’all keep taking my money saying it’s expired a couple months later?
Not happy with this app at all but unfortunately it’s the only way I can communicate with my bf. I believe y’all have taken now almost $40 of my money saying “funds are expired” when I just put the funds in there?? Why not REFUND my money instead of taking it sayings it’s expired?. Where do y’all have it written that funds expire? It’s only been a month. Same thing happened before and when I email y’all not once have y’all replied to me out of the numerous emails I’ve sent. And when I call no one has answers for me and still nothing has been resolved. I am extremely unhappy with your service! How u can justify taking money that’s hasn’t been used yet and saying it’s expired right after I deposit it is beyond me. And not right at all. The least u could do is notify us the funds are expiring and REFUND US OUR MONEY BACK. I won’t stop until I have answers. This is messed up! You can’t just take peoples money like that and think it’s ok. Furthermore you need to update your app bc the facility my bf is at doesn’t do messages anymore and y’all are still taking peoples money for that too and your call center can’t figure out the problem. Well I figured it out for u. So frustrating having to deal with shady apps like this. My review will change once y’all fix this huge and important problem on your end. It’s not right.
Description
The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card. Our features are based on the facility. To find out which features are available to your inmate, please add them to your account. • Create and Manage your ConnectNetwork Account • Make Payments and Deposits for ConnectNetwork services, such as: o AdvancePay Phone (Prepaid Collect) o Trust Fund (Inmate Trust Account) o PIN Debit (Inmate Phone Account) o Debit Link (Inmate Account for Tablet Services) O Walk-In-Retail, a new convenient cash payment method • Messaging (Email) o View your Messaging inbox, send and compose messages, and save drafts o Use your credit or debit card to purchase Message credits o Add a photo or video attachment to your Message o Depending on the facility, send credits to receive a reply
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