Joist App for Contractors

Name: Joist App for Contractors
Rating: 4.63011 (6356 reviews)

Business

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Joist App for Contractors

Business

4.6

6.4K ratings

Age Rating

Seller

Joist Software Inc.

In-App Purchases

$9.99 – $319.99

View in App Store

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User Reviews for Joist App for Contractors

Used to be a good app

The developers pulled a bait and switch tactic on everyone that’s been using this app for more than a few months. They created the free app, allowed people to get used to using it, and then decided to make you have to pay a monthly fee to continue using certain parts of the app that have been free up until this recent change. It’s incredibly unprofessional and low class. If you want people to pay for the app then add things to the app that weren’t already a part of the free app. Don’t take things away that have been a part of the app since it was first released and claim that it’s now part of the “Pro” package. If you want us to pay for the app then add features that make it worth paying for. Placing features that had previously been free behind a paywall is just laziness. Why bother being innovative and coming up w new ideas that people will want to pay for when you can just take things away that they’re used to using and make them pay $12/month to get them back. Unless it goes back to the way it was before, I’ll be finding another app to replace the Joist app and will no longer recommend the Joist app to all the contractors I know and work with. Such a shame when greed takes over.

Bing Bong Mah Ding Dong, May 24, 2019

App creator getting overly greedy

I’ve been using this app for years. It’s a simple app to create invoice and estimates (not a lot of design options but I never wanted anything too fancy anyway) to send to customers as well as create a price book, customer log, etc. So it’s been extremely helpful. Recently however they’ve “upgraded” and locked me out of features such as the ability to take pictures and save them to the invoice or estimate, something I use almost every time!!! Also it appears I will not get notifications like I used to when customers opened my emails. It’s one thing to add to the app and charge for new features, it’s robbery frankly to lock me out of features I’ve always been able to use! On top of that they want to charge me $12/month for it!!! I could see paying $12 one time to unlock the features I’ve always had. But this is total BS. I’m not asking for something to be free. But $12/month is way too much to charge, I’m just a little fish and use this app for my side work. Even if I did a lot more work $12/month is way too much. Hope the app developers see this and get enough other poor reviews so they will change this. At least give me back my features that I already had and actually work to add new features to charge for.

Dustin F523, May 02, 2019

Office Manager

Great CRM program. Could maybe have a few more features available to Elite pros. However we love the simplicity of their app and it’s user friendly. It saves us so much time with estimates and billing. We’re 100% satisfied with the product and even signed up for a year given the discount offered to us at the end of our payment process. Their customer service was tremendous and extremely helpful when we began looking into their product as we had tons of questions or concerns. Great product Great price. It’s the perfect CRM for our company. Does everything we needed and even more than what we expected. Signed up and then found out we now were able to offer our customers financing options for their projects which was HUGE to us. I would love it if Joist could add a spot so their pro elite contractors can request reviews from our customers. Maybe someday. 100% satisfied would 100% recommend.

J&M Elite Contractors, Jan 31, 2022

Good app, terrible service

Joist has no business being in business. They can’t do ANYTHING right. You can’t actually talk to customer service, you can only chat with them. They never do anything they say they will do unless you ask several times over and over. When I wanted to set up payment receipts from joist, it took them 6 weeks to fix a problem in their end. Not only that, but I had to contact them 3 times to get it done. Every time I contacted them it was as if the previous person I “spoke” to never put in a request to have it fixed. Recently, the last straw. They advertised Joist Elite Pro as if it is available for all devices. It wasn’t until after I paid for it that I realized that it isn’t available for iOS or windows. They told me that AFTER I paid for it. I requested a refund and they said they would submit the request. More than one week later, still no refund. They have no idea what they are doing. When I requested the refund again today, I was told that the payment team only worked during business hours and that they would reach out to me on Monday. BS!! I’ll be disputing the charge with my credit card company and joist will never get another dime from me. Use the free version if you want, but DO NOT give them your money. They are dishonest and incapable of providing solutions to the problems they cause.

Jeeper_98_TJ, Jun 20, 2020

We pay is a nightmare

Love the app and I don’t mind to pay for a good system. I had a customer use the payment services they offer WHAT A BIG MISTAKE! My money has been in limbo over 7 days and still nothing! The customer service contacted me and told me how to write my own invoice(you believe that!). My business is between me and my customers, how I invoice is also between me and my customers! They needed more detail, I called them out on it didn’t change one thing then they said it was ok. 6,300$ that’s cash flow for my business that there investors are buying time to try and make money off my money and they charge you for it.👍 pretty good scam if you ask me also don’t forget to shut it off manually because they automatically turn the option on, on every invoice. Totally dissatisfied and if it happened 2 months ago it very well of could of put me out of business! Don’t tie up small business’s money we are not your personal bank get a better partnership for online payment offer there are better ones team up with Venmo or square, screw we pay.

kd7188, Jun 16, 2019

Do not recommend

When I first installed the app and began using Joist, I thought wow what a great app. It is super handy for Estimates and invoices. However, I am fairly new to Joist and sent a invoice to a customer on a Sunday evening not paying attention to the fact that I had left the option to “pay” turned on. Long story short the customer paid my required deposit via Joist, even though at the time I had not linked my bank account to Joist!! As soon as I realized what had happened I reached by “live chat” to Joist customer service. I immediately linked my bank account and patiently waited for my money to be deposited. 9 days later I still do not have my money. I since learned that anything OVER 10,000 is held for a 7 day period. I have submitted bank statements and Square payments, described in detail my business, what we do, how far we travel, submitted the fact that I have commercial insurance, you name it, I’ve submitted it in hopes of having the 7 day hold lifted. Now on day 9 I have not received any of the deposit and cannot get a straight answer as to why or when I will have the money! There is no “live” person available to speak to me! I am highly disappointed with Joist. Not at all what I would expect.

Lalallsnsnsbsbs, Nov 13, 2018

Joist now charges

Justin nailed it right on the head. Well said my friend. How can we trust a company who out of nowhere decides to charge me for something I've been using to run my small business for years? If I was never offered these amenedies from the beginning, I would not have a problem... In my eyes it's no different than this scenario.If I saw someone walking to work every day in the snow and I offered them a free car to use for 5 years, then at the start of the 6th year I said you can still use the car but you have to start paying me a monthly fee. If you don't like it, you can still use the car but I'm taking two of the tires, the steering wheel, and the headlights. This is what I feel is happening with the joist app right now. I asked numerous times when I first signed up " there will never be a fee in the future right"?Again and again I was told nope, this is totally free. I feel my business would look unprofessional if I uprooted my estimate and invoicing software out of the blue. I hope the joist team reconsiders this move as I've loved the app since day 1.

Lucius lucky, Jun 06, 2019

Payment Processing NIGHTMARE

I had used Joist for years as a convenient way to get invoices and estimates to my customers. I accidentally left the pay by echeck option open on a couple invoices and two customers paid 23k in payments through Joist payment processing. I can’t get my money from them. There is no phone support, all they have is live chat with support staff in India. They want all sorts of documentation to release my funds that is absolutely unreasonable and not in line with any other payment processing company we’ve ever used before. Going on three weeks now waiting for my money I’m about to ask my customers to cancel the payment and ask Joist to issue a refund, which will probably take another 2 weeks. Beware - This app will leave the pay through pay through Joist option checked and if you don’t uncheck and customers use it they will have your money for an unspecified amount of time, provide vague answers about when it will be released and ask you to keep supplying them with different documentation seemingly to lead you on a wild goose chase. An app that is purportedly here to help the small contractor actually causes enormous strain on a small business and just doesn’t seem to care.

Silence Dogoody, Feb 15, 2019

It was good 🤮

The app works and I purchased it more than a year ago with the ability to take pictures and to use the option of signature. Now the new app do not allow me to use the picture option and other functions that was before fully part of the app and in order to get back those functions the require that I pay more than $100 dollars anual or $12 dollars monthly when before I paid for all the functions. The new idea now that all the apps want to have you to pay not just once for any apps but to make you pay an monthly charge !!! I like to make money but this apps is not very important for me since I do not use the payments options also because this app make money from your clients payments in % to what you charge. Crazy is you make the work and they want a % of the income you recibe apart of the cost for use the app. I am now looking for other app and also to my custom estimate and invoice in my pc. Is not the charge is the way this apps developers want money$$$$ from you !! Your time, labors, and clients are yours Procter them. There is always a solution for each thing that does not feel right. We are Free to Chose now and Always we Are Humans !!!!

Sun and holy, May 13, 2019

One of the few apps that I’ve used for the life of my business

Excellent app, though I’ve never had anyone use the financing options, it’s still something that customers like to have the option of. The best part of the app is it’s organizational properties and it’s ability to pull previously used items and pricing. Adding taxes is easily done, with the ability to have multiple or different taxes for different counties or states. Adding a markup that isn’t shown but is instead applied to each line item equally is also a great and convenient option. Estimates are a breeze to make and just as easy to convert over to an invoice. Keep track of payments per each invoice is also done for you, you just have to input what is paid and for what invoice. It’ll even remind you if an invoice hasn’t been paid in full and a brief period of time has passed. And this is all just the free version. The paid has even more helpful options. Very pleased with it and I can for see using it for all my future needs.

TJ_Journeyman_Electrician, Jul 11, 2022

Description

Create quick, professional estimates and invoices, accept payments, and manage projects from anywhere! Joist is a specialized app for contractors that helps you save time, stay organized, and win jobs. ———————— ► CONTRACTORS LOVE JOIST • SAVES TIME - Complete work at the jobsite or on-the-go, rather than spending your evenings and weekends catching up on paperwork after a long day • WIN MORE JOBS - Send your client an estimate before you leave. Be the first to get an estimate in their hands, and give them the opportunity to say YES on the spot • REMOVE THE BOTTLENECK OF ESTIMATING & INVOICING - Build estimates and invoices quicker by creating and selecting from your list of commonly used materials and labor rates • ACCEPT PAYMENTS FROM CLIENTS - accept Credit Card and PayPal payments from your clients directly through Joist, so you can stop wasting hours driving around to pick up checks and deposit them at the bank • EASILY MANAGE CLIENTS - Create, organize, and store valuable client info, so you can access their info anytime, on the go • LOOK PROFESSIONAL - Show your clients that you’re the contractor they should trust for the job; with customized, professional looking estimates and invoices ———————— ► FEATURES - Customize your estimates & invoices with your company info, logo, etc - Attach a client contract and collect a signature directly on the spot - Accept Credit Card and PayPal Payments directly through the app - Build a list of commonly used items/services/materials - Attach photos to your estimates and invoices - Preview estimates & invoices before you send - Print or email estimates & invoices on the spot - Create a personal message for your clients - Convert estimates into invoices - Keep track of customer payments and how much you're owed - Manage and save your clients information - Set your tax rates - Export everything into your accounting program (reduce bookkeeping costs) *Access all your info from any device or the web - Joist is a cloud application ———————— ► WHO USES JOIST All types of contractors, estimators, and service companies use the app, such as: general contractors, handymen, electricians, plumbers, builders, landscapers, roofers, painters, carpenters, heating and air conditioning, flooring, siding, tile, concrete, paving, bathroom and kitchen remodeling, renovators, deck builders, drywallers, pest control, and more! ———————— ► WHAT OTHER CONTRACTORS ARE SAYING "Now I can do quotes on the fly I don't have to walk through the job and write everything down its all programmed in to my iPad right from material cost to cost per square foot!

This app is so awesome." ———————— ► IN-APP PURCHASES You can subscribe to Joist Pro Monthly for $13.99 (US) or Joist Pro Annual for $139.99 (US), Joist Elite Monthly for $31.99 (US) or Joist Elite Annual for $319.99 (US) Subscription payments will be charged to your iTunes Account at the purchase confirmation. Monthly and annual subscriptions will automatically renew after 30 or 365 days for the prices listed above, respectively, and account will be charged within 24 hrs of the end of the current subscription period, unless auto-renew is turned off at least 24 hrs before the end of the current subscription period. Subscriptions can be managed in App Store or iTunes account settings after subscribing. Unused portions of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. ———————— Joist is FREE to Download and FREE to try! Available on iPhone, iPad, & desktop computer. Get support FAST! Our support staff are responsive and care about helping you run the best business possible: [email protected] www.joist.com In-app live chat Customer support is available 7 days a week. ———————— Terms of Service: https://www.joist.com/terms/ Privacy Policy: https://www.joist.com/privacy-policy/