Hik-Connect - for End user
View in App StoreHik-Connect - for End user
4.7
Age Rating
4+
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Hangzhou Hikvision Digital Technology Co., Ltd.Grow your in-app revenue
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Mobile
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User Reviews for Hik-Connect - for End user
Not a pro app - downgrade from iVMS-4500
I have hundreds of Hikvision cameras installed for clients around the country and generally have at least 200 on each of my iPhones. iVMS could easily handle this and was a pro-grade app. I could make my own views and quickly organize and view cameras that I need to see and switch between playback and live view with efficiency, which is impossible now. Hik-Connect is a very consumer non-pro app and the layouts take up way too much space, like they are trying to copy Ring. Totally unacceptable for us professionals and might be the end of Hikvision for my company. We monitor cameras live and respond to security incidents real-time though the iVMS app and this will be impossible with Hik-Connect. Now we have hundreds of thousands of dollars into installs and we cannot do our job. Our customers are beginning to complain and some are demanding refunds because we can no longer offer what we promised. What a disaster. I will never forgive Hikvision for this madness and absolutely cannot trust this company. Whoever decided to delete iVMS should be fired!!! This app simply does not replace iVMS and they deleted iVMS from the App Store and it is impossible to load on any devices now. Absolutely unacceptable and irresponsible. With all of that said, if someone was a very very basic consumer, the new app can handle a couple cameras around the house more smoothly than iVMS, but it totally screwed us!
Love it
I am in shock reading all of these negative reviews but I think I know why. People simply don’t know what they’re doing. Nest cameras are no comparison to Hikvision. If your speed is not fast enough then you can’t stream high resolution. There’s a reason why you setup dual streams. My Hikvision NVR and cameras have never once crashed on me. I thought I had a problem with my Hik-Connect cloud account disappearing randomly from my phone but that was user error. My wife was logging into her phone with my account instead of me sharing. I’ve setup my cameras using the device connection and I get almost an instant connection every time. I’ve spent many hours reading and playing with all my settings, adjusting bandwidth and fine tuning the camera settings and I love my system. If you don’t know how to properly set things up then the commercial Nest system is more for you. No comparison with all the functionality and saving to your own Hikvision NVR to Nest’s cloud storage which you constantly keep paying for and again gives you no functionality.
HiK-Connect a Must for PTZ Use
I spent the money and had the commercial HIKVISION PTZ dome cameras installed on my home. They are very nice and come in useful when you want to capture license plates from shady vehicles driving up your street, or other suspicious activity. I have 1gig fiber internet and the NVR is hard wired. It’s an awesome system! The App is very easy to use, and highly useful when you hear things outside at night while your in the other room away from the NVR and monitor. You can record, control the PTZ cameras, review playback and digital zoom on top of the zooming in on objects that the camera itself provide. If you are not tech savvy, then this system may not be for you. You gotta know a little bit about bandwidth, I.P addresses and such to get the most out of the system. I highly recommend this app.
Terrible!
On my second system and it is not good. The Cameras are supposed to be HD, honestly I do not notice any improvement. The system crashes often. When this company provides an update you can count 100% that it will totally mess your phone, pad and computer viewing. If you call this company’s Tech Support, it prompts you to press #1 to leave a message as they only work bankers hours 9-5. Back to trying to leave a Tech Support Message... pressing the number 1 does nothing but rewind the message. Totally frustrating. If you are counting upon this system for your personal safety at your home... look somewhere else! I just emailed the company that I have a relationship with and who recommended this system to me and asked that they come asap and remove it then find me a better one that works. One whereby the actually company itself answers the phone and if you send them an email for tech support, it is kicked back as a bad email address. Very disappointed, going to dump it asap and never look back. Do your homework before you commit thousands of dollars in custom installation and get let down. Heaven forbid if you experience an act of violence or break in and this system is down. Oh and I angry at this company’s lack of customer service.
Every update makes the app worse
I keep on making the mistake of updating this app. First, I could keep all of my cameras on HD. Yes, the cameras were choppy, but I prefer quality over quantity. Then an update made all cameras automatically display as Basic, and I then needed to set them to HD every time I switched cameras. So I tried contacting the company through the feedback feature in the app. No reply.Now, this most recent update only displays one camera and I must manually add each camera EVERY time I want to see my cameras. Close out of the app? Add each camera again. Maybe I want to multitask, and according to Hik-connect I lose connection for a bit? Oh, that's means I need to login again to Hik-connect, and I then need to add each camera, again. I can't view the cameras I have installed immediately when I need to. Please, change the app back to what worked before. This current version is not an upgrade.Ultimately, considering I bought my system to use on my mobile devices (like anyone else living in the 21st century), I would not recommend others buying Hikvision products until they fix the very methods you must employ to use those said products. A hi-def CCTV system is only worth buying if it's hi-def and a CCTV system. Not mobile friendly = not a CCTV system worth buying in my book. I'll wait to buy any more cameras (have 6, need 10 more) until this gets fixed.
No complaints & I’m a tech dummy!
I really don’t understand any of these bad reviews. Unless the app just works perfectly fine for me and the other 5 star reviewers which is very doubtful. I had the iVMS-4200 system installed at my place of business a few years ago for security reasons mainly safety of my employees. I just recently started using this app in the last couple of months and it works fine. I don’t have any problems watching in real time with no lagging & picture quality is great. I installed this and have never did any of the updates since I read on here after people update they have problems. Very happy with this app.
Crashes on iPad after latest update! **FIXED!!!
Like others have stated, the account vanishes as soon as you log in. Soon as you open the app, there is a brief flash on the screen and everything disappears. Can’t see any cameras again, even though still logged in. You have to delete the app, re-download and log back in. But that only works for a couple of uses. Then it does it again. Have to delete and start all over. Not good. Please fix as soon as possible. This is useless as it stands right now. When it worked, it was 5 stars. I’ll revise my review when you fix! Thanks…It has been fixed with latest update! Works great again. 5 stars!
People that complain are mostly ignorant
I have a hikvision 4k nvr and also have installed many systems for customers. They are a solid product and the app is legit if you understand it. Most the negative reviews are from people that don’t understand the technology and just want to open the app on their device and it work perfect. A couple issues with that....1. Quality high speed internet that is connected to the camera system(dvr/nvr) is a huge issue on most the complaints. 2. Good cellular or Wi-Fi connected to the device with what you’re trying to view the cameras dvr/nvr on.3. All dvr/nvr units have certain tech specs regarding max users max bandwidth(not local internet BUT bandwidth between the nvr/dvr and the cameras) that IS STATED AND AVAILABLE on the systems box instructions and online for your particular unit model and all models. 4. Ive never had a issue with quality from the cameras that is outside the specs to the dvr/nvr if you are accessing from the dvr/nvr unit itself via hdmi or whatever video cable you use, everyone that complains seems to be all from remote access devices and probably don’t even know how to physically access their dvr/nvr4. Stop giving bad reviews because you don’t understand the technology.
Top Notch Service and Product
Old black control box of Camera system was troubleshooted remotely and very effectively by Dermot Breslin of Reliable Security Products Ltd. From Dublin to our home in Rosslare Co. Wexford. Without Dermot’s skill and perseverance we would never have found the root cause of this problem. It is vitally important to us as we live abroad and rely on the Camera System. Dermot sent the Hikvision control box and a camera to us overnight and it was picked up in Wexford at 8:00 am next morning. The new system was up and running by 10 am same say with Dermot’s guidance and expertise. This was just a brilliant customer service experience backed up with a great brand.
Great App-Again!
I generally don’t write reviews for any app. The update that was released about 2 weeks ago caused me to lose the ability to control the camera from my ipad. I am running a Hikvision PTZ camera through a Hikvision NVR. I never had a problem with either device. In my opinion,the image quality of the Hikvision camera is unsurpassed. I was really disappointed when this problem occurred. Within days, Hikvision released an update which corrected the problem. I am very happy that unlike a lot of developers that release updates and abandon them, these developers seem to be pro-active and worked quickly to resolveproblems with the app.
Description
The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function. It allows you to live view your cameras remotely. All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.
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