Avail - Car Sharing

Name: Avail - Car Sharing
Rating: 4.70899 (2701 reviews)

Travel

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Avail - Car Sharing

Travel

4.7

2.7K ratings

Age Rating

Seller

ANIHI Newco, LLC

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User Reviews for Avail - Car Sharing

DO NOT USE AVAIL - THEY ARE AWFUL

They are the absolute worst!!! DO NOT use this company for your car rental needs. I booked my car rental months in advance and called in multiple times and they canceled my reservation less than 24 hours before my flight the next day. They only communicate via email and if that email goes to your spam folder and you don’t see it well then you are screwed and they will cancel your reservation without so much as a phone call. I called them more than once and never did they communicate verbally what they stated in the email and when I called the night before my flight they said unfortunately their only way of communication is by Email and there’s nothing they can do to get my reservation back. If I could rate them less than one star I would. How could they not give me my reservation back when I called within two minutes of them sending me an email stating it was canceled. They do not care about their customers. They are the worst and most unprofessional company ever.

!!CICI!!, Jul 14, 2021

Don’t give them your car

Just tried this service for my first time. It probably works great for those who are renting other peoples cars but not for those who give Avail their car in exchange for free parking. Took a trip out of town with my family for two weeks and the first day someone rents my car they had an accident. It was poor communication and they couldn’t tell me what happened to my car. All they said was it was a “flat tire.” I could go on and on but bottom line is “is it worth saving $100 in parking to lend this company your car?” No way! Typical tech company that points you towards the app or an email for service. Sorry it’s my car and I loaned it to you and I should be able to talk to the parking attendant who saw my car not someone at a 1-800 number. Thankfully my car only had a flat tire which it took them 6 days to fix and put my car back in the lot. Don’t give them your car. You could have a great experience and gain $100 or you could have a nightmare where someone doesn’t care if they wreck someone else’s car and the service teams protocol is unprepared. (First time I ever wrote a review but hopefully this saves someone.)

first time and last time user, Jun 26, 2021

Not great so far

I have had a really bad experience both with the app and with Avail overall. I am an owner and decided to rent my car on avail because it was way less maintenance than Turo. Well my first time renting the car, it incurred rear bumper damage and I wasn’t notified until much later. The app has built in redundancies that makes it very difficult to get paid (I.e. you have to have your license verified before getting paid but not before renting your car… why??) the app says you can only rent for 14 days at a time but in order to be eligible for Avail Plus 2.0, you have to schedule a 1 month rental. I’m pretty much not making any money at all right now because my car was damaged and Avail is dragging their feet getting the repairs done. This has been a nightmare from the ghetto. Would not advise.

Ijanáe, Dec 29, 2021

HORRIBLE CUSTOMER TREATMENT

I have rented with this company on numerous occasions, and for the most part, it’s been great. But just recently they randomly and unprovoked kicked me off the app and told me I’m unable to rent with the again. But here’s the kicker, THEY DONT EVEN KNOW WHY?! The customer support couldn’t even tell me why because the system doesn’t give details. It just automatically checks an account and says “yes” or “no” as to its eligibility. I’ve rented on so many occasions with NO PROBLEMS at all. Now all of a sudden, not only am I not able to rent, I can’t use the app ever again. The support lady told me they have changed policies and due to these policies once banned by the system, you can’t use the app ever again. On top of all of this, they also lost my garage sticker which costs money, they told me they had it, then when I arrive to pick it up they couldn’t find it anywhere. This company is a joke

Mo gales, Oct 01, 2021

Owners Beware of toll charges and unfair toll policy

AVAIL claims their sharing process is hassle free but when renters use the vehicle and pass through tolls , it gets billed to the registered owners. Keep in mind that most tolls centers do not have Cash lanes anymore and the toll ( with penalties ) bet billed to vehicle owners. First of all, owners are NOT given such a heads up and are expected to read through pages of AVAIL’s FAQ to know and be prepared about this. This means, AVAIL expects them to spend significant time learning all their FAQ’s and then predict all possible issues arising out of sharing their vehicle. How is that hassle free sharing ?Since AVAIL is the one to learn of these issues first hand it’s their responsibility to come up with procedures to avoid or mitigate such issues. But sadly, they are choosing to pass the burden to owners because they will refuse to reimburse after 90 days of toll transaction. ( keep in mind the bills may generate several weeks after the transaction )

My name is khan too, Aug 09, 2021

CAR WAS STOLEN!!!

UNETHICAL AND UNACCEPTABLE!! I don’t write reviews, good or bad but they definitely earned this one!! I rented my car with avail while I was on a trip with my family, I was supposed to get back on July 12th and that’s when my car should have been available for me, before our flights back on the 12th we received a phone call from a representative letting us know that the car would be returned 3 hours later than expected so that would mean that we wouldn’t have our car when we got back, so that itself is a hassle when you live 40 minutes away from the airport!! When getting back we got told that our car should have been returned on the 10th and for the past 2 days they were trying to figure out where it was!!!!! So they bluntly told us a lie that led us to believe that our car was safe and on its way back!!! THIS IS DOWN RIGHT UNETHICAL AND UNACCEPTABLE!!! Oh and by the way it’s a Mercedes Benz almost brand new. So I took it upon myself and called the police to start making themselves accountable for the location and safety of my vehicle!! Trust goes both ways and they bluntly told a lie and broke that trust. I hope this reviews gets very high up the chain because I’m still at the airport talking to the police and trying to figure this out.

patrick1223, Jul 13, 2021

Needs improvement

It’s surprising to me whenever people trash other peoples property but since they do there has to be some kind of oversight. Owners of the vehicles should never be charged for the errors of the drivers. The best solution could be allowing only drivers who also loan cars. People who see both sides of the equation should be more likely to be respectful the vehicles. The company should provide fleet license plates to prevent the owners being charged for the drivers tickets. It becomes a losing business when the people providing the cars have them stolen, damaged, ticketed, left with tolls they didn’t use and so on. Sure, they can go ahead and continue to take that risk but how long will people provide the cars? I’m not.

PhelineCat, Jul 03, 2022

I hate this company

I shared my car with avail back on may 18, 2021. I found out on may 31st that my car has not returned from its reservation. Then to only find out later that the car has been stolen!!!!! I have been calling religiously trying to get answers on what happened to my car! They won’t let me speak to a manager… the “trust and safety” department is unreachable and my case has been open for more than 50 days! I am making payments on a car that I DO NOT have. I have no been able to track my car through the Hyundai app for almost a month now!!!! My car is gone and NO ONE cares. No one has contact me about my vehicle it have has to CALL this company so much! This is so pathetic and I’m never working with this scammer friendly company again! My car is gone! They WILL NOT return my calls! I would give this company 0 stars if I could!!!!!! DO NOT TRUST THIS COMPANY

QSparky, Jul 15, 2021

Loaned my car while on vacation, 5 Stars

I never write reviews but I have to for Avail. I’m currently loaning my car to Avail while I’m out of the country for an extended time (30+ days). It’s been 1.5 weeks and my car has been rented non-stop in BWI, I’ve earned $266 dollars already + FREE PARKING and cleaning! Avail customer service is exceptional! They reach out to me letting me know that my 2 rear tires need to be replaced, got a low cost quote for my approval and is getting a quote for an oil change - all while I’m away. They really take care of everything for you! It’s easy money for you while your car is free for someone else to use and the free parking is much needed to say the least! I travel a lot and looking forward to making a little cash on the side with my car and Avail while I’m away!

Ronnie Cr., Apr 06, 2021

Doesn’t take manual but doesn’t tell you!

I was really excited to use Avail and the sign up process was straightforward. I spent a bunch of time putting all the information in and prepping my car. I arrived at the drop off point with a reservation to learn that they don’t accept manual transmission! Nothing I read said anything about that and I had even registered my car as manual on the app and it didn’t say anything about a manual car not being rentable. So we had spent time and money prepping the car and driving to the specific location only to be rejected. We had to scramble last minute to find affordable parking and we were really bummed. The Avail folks didn’t let us park there despite very unclear expectations on the app. It would be a very easy fix on the app to warn people that manual transmission isn’t accepted. Please change this so people can have more clear expectations about what will happen when they arrive.

Slewit22, Feb 19, 2020

Description

Avail helps people share cars at airports & communities. Borrow great cars at all-inclusive, affordable prices. It’s all the best parts of traditional car rental, but without the upselling, surprise fees, or hassle.

Plus, every trip helps a real person like you instead of a massive rental chain. Own a car? Share it on Avail to earn $$$ every trip (plus get free parking when sharing at an airport). Get peace-of-mind knowing that every trip is protected by Allstate*, plus access to roadside assistance & 24/7 customer support. Benefits: • All-inclusive pricing with no surprise fees, under-25 fees, or second driver fees • Book reliable cars inspected for quality & safety, then hop in & drive ASAP • Share your own car to earn money every trip, or park & share at an airport for free parking, a clean car, in addition to $$$ earned from sharing • Insurance coverage + 24/7 roadside assistance comes with every trip whether you’re borrowing or sharing. See policy* for more details *Visit www.availcarsharing.com/protected-by-allstate for policy information.