SIXT rent, share, ride & plus

Name: SIXT rent, share, ride & plus
Rating: 4.89752 (46605 reviews)

Travel

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SIXT rent, share, ride & plus

Travel

4.9

46.6K ratings

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Seller

Sixt AG

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User Reviews for SIXT rent, share, ride & plus

Best in Costa Rica

English review below. Llevo diez años viajando a Costa Rica y ésta es la única empresa que no ha tratado de estafarme. El precio que me dieron es el precio que me cobraron. El precio incluía los seguros de a terceros. Aceptaron los seguros contra daños al carro que ofrecía mi tarjeta de crédito. El carro exacto que pedí fue el carro que me dieron. La atención amable e informativa de Silke fue sin par. Fue un poco difícil encontrar la oficina, pero queda frente al Mall San Pedro detrás de la Embajada Italiana. Para mí, ésta es la única empresa de rentar carros en Costa Rica. Si pudiera le daría diez estrellas. I’ve been traveling to Costa Rica for ten years and this is the only company that hasn’t tried to swindle me. The price that they gave me is the price they charged me. The price included insurance for third party damages. They accepted the collision insurance that my credit card offered. The exact car that I asked for was the car they gave me. Silke’s kind and informative customer service was outstanding. It was a little difficult to find the office, but it’s across from the San Pedro Mall behind the Italian Embassy. To me, this is the only car rental company in Costa Rica. If I could, I’d give it ten stars.

Barbershop Style, Jun 28, 2019

Refund

I rented a car and prepaid for it for 4pm last Monday, I went to go get my vehicle and upon arrival they asked for 200$ deposit, would have been nice to know. The person at the counter gave me options that did not work for me and treated me like I was being rude or unreasonable. I decided to 20 minutes later come cancel my reservation as I could not book a flight in time for it to make sense for my business trip. I came back to the new people at the counter talking about how rude I apparently was, which having worked customer service in award winning companies I know I was not rude at all. They canceled my reservation and did not know when my refund would be given to me, that customer service would have to know, which having worked credit card processing as well I find to be outside of PCI compliance. It is almost Friday and no word from their customer support, which Sixt still has my nearly 300$ in money I already spent before hand. I am not going to use this company ever again and suggest you look into them further before working with them. Completely unsatisfied and I hate leaving reviews like this. Poor service, bad model, and a deplorable service agreement

Blakanyon, Jul 03, 2020

May cost me my job

Okay okay! I hate that I have to give them one star. REALLY HATE SEEING THAT STAR! Let me begin by saying F)?K Sixt! I turned to this company looking for my dream experience but instead they gave me a horrible nightmare at 7am. Downloaded their app. Selected my car. Got the premium insurance, the $0 financial responsibility one. Paid (oh how quick they are to withdraw the cash from my account) and got the warming emails claiming CONGRATULATIONS YOUR BOOKING WAS SUCCESSFUL! With all expenses paid, I confidently go to get my car only to be rejected at the desk because they excepted my payment on a debit card and I did not have a credit card on me. I sat and read through all of their paperwork and nowhere does it say I must bring a credit card in order to rent their vehicle. In addition to that, The transaction was already complete, with NO FURTHER FINANCIAL LIABILITY. In addition to that, the on-site manager took it upon himself to cancel my reservation due to “improper documentation”. I found this out only after contacting customer service. It’s now 3 hours later and I have missed work, my money is tied up, and I’m living a nightmare. Keep hiring (and being) as$h%!@s!

Blk XD40, May 05, 2021

Great Service & Outstanding Staff

I was at the Frankfurt Germany Airport last night and had trouble getting a taxi service to Luxembourg. I wandered over to the Sixt counter to ask for help. The two young ladies who worked there warmly greeted us and searched the Internet for a solution and allowed us to charge our phones while we were waiting. They even offered us chocolates and water. Amazing!Just an hour ago I booked my Mercedes SUV rental in Denver Colorado for the week of September 21st through Sixt. With this type of warm dedication to customer service this is the only rental car company we will use from now on!Great job Sixt!

BrettKing, Aug 29, 2019

To the managers and owners

We rented from your company many times with our family while traveling, excellent service! Next time you have your sit down meetings you might want to talk about (Turo)You might want to consider doing a price match to keep loyal customers, this kind of platform is going to get more popular in the future and take business from your company...just be aware and you smart business maneuvers to keep customers this is the future.

Chess455, Oct 25, 2020

Warning!! This App does not work and you could loose $!!

This app books cars for wrong dates you will think you have it right until it sends you a confirmation and if you pay on the app- even if your dates are wrong- and even if you call customer service, they will not help you. When I realized dates were wrong on confirmation, I called, customer service said they knew the app was faulty but there was nothing they could do. Later I received a letter refusing to let me cancel and said that they would only move the dates out or charge me a $100 cancel fee!!! This happened to me and although I thought I liked the company when I booked with them before -not on the app- I will never use this company again. They would not take responsibility for their own mistake and chose to abuse their customer)me) instead. I am disputing their cancel charge. This is outrageous behavior!Don’t make my mistake and pay on the app!!!

Joie DiVi, Sep 04, 2021

Free Upgrade

This is the second time I’ve used Sixt Rental Car. First time was easy to use, but since it was off site from the airport needed to take the shuttle. Not a problem. This time it on site, which I liked. However, my flight was delayed for over two hours, so my reserved rental car was not available since it was over their two hour time limit for holding a car. There was no car available for about 20 minutes. Luckily I wasn’t on a time restraint. But when a car became available, the attendant at the counter in Atlanta, Ms Raffaela K, gave me a free upgrade. It was a beautiful yellow Mustang. Love it! Couldn’t be happier and was almost glad I was late! Sixt is awesome and I will definitely use them again.

morichesdonna, Jun 20, 2019

Shining In The Dark

In addition to the competent & friendly service I receive from SIXT at The Plaza Hotel & Casino, LAs Vegas location, The General Manager (Georgios) has gone the extra mile on a few occasions. He not only corrected my account promptly when there was an adjustment needed but handles car exchange situations without the indifference & coldness of most other companies I’ve dealt with where, once they have your money, things get a bit hairy. The staff is full of nice people there & are the reason I switched from using Budget & Georgios is the reason I set up a corporate account. Now, I’m looking forward to starting a monthly car subscription in December. Range Rover Velar or Volvo XC90... who knows but expect the experience to be a good one!

Real Louie, Nov 16, 2020

Beware!

I’ve used Sixt for years, never had a problem other than long wait lines occasionally at pick up (it happens sometimes). The last time I went to pick up a car, I was told my account had been blocked and that the agents at the location would not be able to help me. Ok, they immediately have me call customer services from my phone at the desk (which if you’ve ever had to call, you know you’ll be on hold for at least 30-45 mins). Once again, ok. After getting through to a customer service agent (was transferred several times) I was told I need to email them to get the situation sorted. After explaining that my wife and I are literally on our way to a wedding, I was hung up on by customer service. At this point, it’s too much I have to leave so I asked for a refund (for this reservation and future reservations that I had prepaid for). They can’t even figure out how to give me a refund and recommend I contact AMEX to just dispute the charges. This is the craziest experience I’ve ever had renting a car and am super disappointed in Sixt for letting me down without ANY answers. So as the title implies, beware! Do not count on getting a car you have reserved and prepaid for. Have a backup plan if you’re using Sixt.

Russy C, Jun 26, 2022

Great company to rent from

Sixt has an array of vehicles that no other company, in my experience, has. I came across Sixt several ago & I have become a faithful client. They do not require a flight to rent from them, nor do they have any weird charges or holds for just needing the car(Alamo is good too but they don’t have the same caliber of vehicles). I have had the before mentioned problems with reservations from dollar & asis. There was another place whose name escapes me that was terrible. I went to pick up a van for the family & they wanted an additional $200 dollar just bc. Most people would just swipe their card to not have to deal with the headache of going elsewhere (I’ve done it more than once)That’s not the case at sixt. I rent quite frequently from them. I typically rent a GMC that has seating for 7. I have three young boys and when we travel the added comfort is nice & the tv’s & head sets; my kids were happy & so were we. We no longer take any chances going anywhere else if we can help it.

SuzJ83, Jul 21, 2021

Description

Drive or be driven. Right now or later. Car rentals in over 100 countries, flexible carsharing just around the corner, and ride hailing worldwide.

DIGITAL CAR RENTAL Skip the counter! Open your car directly with our App and enjoy the ride. CARSHARING WITH NO LIMITS No limits for cars, duration and drop-off points - also at any SIXT station. WORLDWIDE RIDEHAILING Convenient ride hailing, taxi and limousine services wherever you need them. SIXT rent - Car rental: With the SIXT App you can book a rental car in just a few seconds! Get access to all our car rental offers, find information about the nearest stations and how to get to them, select and reserve your desired car, and stay signed into your SIXT account to manage all reservations even faster. • Are you planning a trip with friends and need to rent a car with a lot of cargo space and more than five seats? Do you need a luxury car for a special occasion? Find the perfect car with the SIXT App. Use our filters to select a vehicle that suits your needs. • Filter by car type (minivan, coupe, automatic…), equipment, number of seats, and driver age • Sort by price or popularity • Manage multiple profiles with just one login • Book with your SIXT Express and SIXT Corporate rates and preconditions • Find information about each of our more than 2,200 stations • Customize every reservation with the extras and protections that let you feel safe • Easily navigate to the station using the App or our detailed written directions • Details about every car category help you decide which one is right for you • View the details of your upcoming reservation or your current rental • See an overview of your reservation history • Manage and update your account data all in one place SIXT share - Car sharing: • Always the right vehicle thanks to our large SIXT fleet • Return at SIXT stations Germany-wide possible • Flexible rental from one minute up to 27 days • Best price guarantee thanks to our intelligent pricing SIXT ride - Ride, taxi, and chauffeur services: Choose SIXT ride to book a car with your very own driver. Hop in, sit back, relax, and enjoy the ride with one of our local, professional drivers. • Book your ride on demand or in advance in only a few minutes and track your driver live in the App to know when your driver will be at your location. • Pay easily and securely with your credit card for taxi on demand rides or any pre-scheduled ride – no need for cash • Choose between our range of car classes from Economy to First Class • Arriving by flight? Your driver will track your flight for delays and make sure to greet you in the arrivals hall upon your actual landing time with a welcome sign and help you with your luggage. • You can make use of our service to get to and from conferences and trade shows, as well as hourly bookings for shopping trips and city tours. Do you have feedback, questions, or problems? You can contact us directly through the App. Our customer service agents are always there to help. Phone: +1 888 SIXT CAR (749 8227) E-Mail: [email protected]