myORCA

Name: myORCA
Rating: 3.67857 (140 reviews)

Travel

View in App Store

myORCA

Travel

3.7

140 ratings

Age Rating

Seller

Central Puget Sound Regional Transit Authority

View in App Store

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User Reviews for myORCA

What a joke…

The app has my e-wallet with multiple active credit cards, as well as my physical preloaded orca card. When I try to scan the app it launches apple wallet then pings back and forth between asking me to put the phone closer to the reader, scan my face, or enter my passcode. Your readers are too close to the ground to effectively use Apple Pay, nor should it even be necessary. Also, why is it logging me out every time I close the app? Since when is that a practical approach for any application? Especially one thats commonly used on the fly. Picture yourself having to sign into an EZ Pass app every time you go through a toll. I’m a pedestrian. My hands are full, and I’m in a rush, trying not to get hit by a car, while trying to follow the instructions on my gps. Why is your app making all of that more difficult when the objective was to make it easier?

9:&3)37;!2&/&, Aug 10, 2022

Does the bare minimum

I appreciate that I can instant load my orca card on the app, but I have had trouble doing many other functions. The app logs me out of my account after every use, and does not integrate successfully with any password saving systems, which is a huge barrier to me using it. I realistically never want it to log me out of my account on my phone. Additionally, the auto-reload feature is full of bugs. I’ve tried to work around them by pre-adding payment options, etc, but it won’t let me set up an auto load without a backup payment, and it won’t let me select any backup payment options when I try to do so. Overall, the app is lacking the intuitive and trustworthy user experience required for the functions it provides.

Carolinestiine, Jun 30, 2022

Works well, and password manager support fixed

I was able to successfully use this App with my ORCA card and do an instant reload using Apple Pay on an iPhone. When I first used the App, I did have trouble logging in using a password manager to automatically fill in my email and password. However, in the latest version of the App, this is apparently fixed on iPhone and iPad…therefore I updated this to five stars.

davidawhite, Jul 01, 2022

Looks nice but slow and needs upgrades

My main issue is that it constantly logs me out rendering the app pretty useless. It’s extremely frustrating and for whatever reason it doesn’t play nice won’t the apple password manager so I have to manually add which just ends up with me constantly changing my password. I like the live time transfer info. Would love more maps and status updates.

DD1717852257, Nov 30, 2022

Clunky in the details

Horrible security questions that should be torpedoed for new ones (only one applied to me). Doesn’t use my existing Orca account, leading to uncertainty with my old Orca cards. Doesn’t recognize certain Orca cards. Timed out while entering credit cards—way too little time. Also, the entry field for the Orca card number prompts the user to enter saved credit cards from Safari (obviously incorrect) while the actual credit card entry field doesn’t activate the the saved credit-card prompt.

Meecho Weeso, May 31, 2022

Nowhere near the industry standard

I just moved back to PNW after 20 years away and was shocked at the state of transit options in the area (for a region that prides itself on being so green, everything is 120% car based!) in general, but payment options specifically. Every other major metro area, I wave my phone or watch as I walk past and the machines take care of it. Not here! You have to buy a special card, that’s only available in limited places, and you have to pre fill it as you go. That said, I respect this app as the system admins have acknowledged these issues and have a roadmap to address them. Granted, that roadmap is long and winding to avoid stepping on the toes of any of the corrupt, unnecessary profit takers along the way, but they have a plan to at least make the payment system better. Except this app, which is very much limited as the other reviewers have noted, just locked me out, saying my credentials are invalid. The help system ONLY offers me a password reset, but that says my email address isn’t recognized. But I CAN still log in on the website, so obviously the app is just busted. Cool.

Mr Kitty, Oct 01, 2022

Can’t even use it

Seems like a great app, if I could use it at all.. it keeps telling me variations of my email not existing/password being wrong when I can use both perfectly fine through the website and the password reset emails even come through properly from the app while simultaneously being told that “that email does not exist”.Just want to be able to properly pay for my rides.. please make this app functional..Also seconding wanting the app to not log you out, or at least give the option to opt in to staying logged in or save password. Ease of use for transport apps is highly important..

ndjdjjdjsjdjfjdhdbjd, Jul 14, 2022

App doing great

So far the app is working great! I do have an unregistered epurse card where the number is worn off from useage and I can’t read it to add to my account but it has over $60 on it. I’ll have to go into the sales office to get it loaded and I’ll transfer the balance to another existing card.

RainCityGrl, May 24, 2022

After update I can’t login the app

I don’t know what happened, after this update it won’t let me login using the app. I know I have my credentials right, I can log in using a browser. Before that it was okay at best, remembered my card but it would log me out all the time. Maybe wait until contactless payment comes but even then just use the website

t4nukimario, Jul 14, 2022

Historically terrible

Ever since it’s inception, orca has gone out of its way to be as difficult as possible, in every regard. Their concept is to provide nothing but an inconvenience and make everything about purchasing, managing and using it as inconvenient as possible. Every single thing about orca is bad. There’s no incentive to use it and if you have one, chances are you won’t be able to. This app isn’t terrible in the sense that it doesn’t do what it’s designed to do, it’s terrible because of the lengths that they go to ensure that it’s not user friendly on purpose.

Yolozuna, Sep 10, 2022

Description

ORCA is the Puget Sound’s all-in-one transit card. Use it to ride the bus, train and ferry in the Seattle-Tacoma metropolitan area. To get started, download the app and create an account.

You need an ORCA card to use the myORCA app. You can connect your existing card or order a new card. Now you can manage your ORCA card anywhere, 24/7 with the myORCA app. With the myORCA app, you can: - Load fares instantly - Check your balance - Purchase and manage multiple ORCA cards - Purchase daily or monthly passes - Set up autoloads - And much more! With ORCA, you can pay for trips and transfers on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. Some exclusions apply on special trips and Washington State Ferries. To use ORCA, be sure to tap your card on the ORCA card reader on board, on the train platform, or at your stop. Reduced fare programs are available to qualified riders with low incomes, seniors (65+ years), youth (6-18 years), and persons with disabilities. Reduced fare cards work with the myORCA app, call 888-988-6722 / TTY: 711 to find out which card is right for you. This app requires iOS 13 and above.

myORCA

myORCA

Age Rating

Seller

Price Intelligence:

Grow your in-app revenue

Price Intelligence based on:

In-App Purchase Price (Subscription or Non-Recurring)

with the most powerful mobile SDK for subscriptions

User Reviews for myORCA

What a joke…

Does the bare minimum

Works well, and password manager support fixed

Looks nice but slow and needs upgrades

Clunky in the details

Nowhere near the industry standard

Can’t even use it

App doing great

After update I can’t login the app

Historically terrible

Description

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