eufy Clean (EufyHome)

Name: eufy Clean (EufyHome)
Rating: 4.80873 (12417 reviews)

Lifestyle

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eufy Clean (EufyHome)

Lifestyle

4.8

12.4K ratings

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Seller

Power Mobile Life LLC

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User Reviews for eufy Clean (EufyHome)

Makes bulb reset impossible

The original smart bulb setup was already plagued with issues but I’d figured out a way to work around it by selecting “manual setup” & entering out wifi name n password. The current app update has made this option useless and after being forced to reset our bulbs I can no longer get them connected to our wifi, they just show as an unprotected option in wifi settings. After trying every possible way to get them re-set for 3 days I’m BEYOND frustrated & throwing them all in the trash! I’ve tried:•Regular Setup: entering 2.4gHz wifi password, selecting the eufy lumos bulb when instructed too, & going back to app. All it does is come up with a processing circle for a minute and nothing else happens. No connection to bulb, no option to go any further. Nothing.•Manual setup selection- The update now makes this option useless since it just switches from the app to the wifi settings (where I assume your supposed to select the eufy bulb since there’s no instructions) but once connected to the bulb there’s nothing further to be done. I’ve even gone into the bulb’s wifi info screen & manually entered our IP, DNS, etc info.I’m on an iPhone XS Max with the latest iOs- if I could go back in time and prevent this app from updating I’d do so in a heart beat. If you ever have to reset your bulbs & connect them to your router/smart home manager like alexa...GOOD LUCK!

girl_style, Nov 20, 2019

Developer request

Please update app so that we can note when rubber strips have been replaced on robovac! We can currently do that for all the other pieces of the vac, but just keep getting messages to replace rubber strip with no option of resetting the alert. In general, LOVE this app and the G30 vac we have. So thoughtful to build in screens where you can see where each part is in its lifecycle (and even just when parts need to be cleaned). My request above is the only little thing I’ve noticed that I wish could be better. This app is so well designed that it has greatly increased my impression of the quality of Eufy, and I’m more interested in buying Eufy products as a result. Keep up the good work!

Go576, Jul 19, 2022

Ho hum

This app is necessary to the operation of your Eufy device, so a review is almost pointless. The devices seem great, but the app itself leaves little to be desired. The biggest fail in my mind is the scheduling utility. For example I have the lightbulbs. I have to go to each individual bulb to create a schedule. I have yet to find a way to group and set a schedule for that group. Which brings me to another point...it’s kind of clumsy finding your way around some things; it’s not very intuitive. But anyway, once I create a schedule for, let’s say a time to turn on my bulbs, I have to create yet another schedule to turn them off, use the app or switch to manually turn the lights off. I have six bulbs at the moment so creating a schedule for something as simple as turning on when I get up and off shortly after I leave becomes overwhelming and complex very quickly. A duration and group scheduling feature would be very very convenient for those of use with multiple devices. Again, if the features are available, it’s not very intuitive to find them...and I’m in IT. Be warned....I guess it makes sense now after thinking about it, but it didn’t occur to me until setup. Because the lamp or fixture has to always be in the on position, if the outlet or fixture has multiple devices then you will have to put a bulb in every outlet to work properly. I will say setup was very easy. Took a minute or two to setup each bulb.

Jmfrost, Jan 14, 2020

Latest Update Destroyed Functionality

The latest software update totally removed my L70’s ability to handle baby gates. Once I finished one side of my house, I was able to manually drive the robot up to the gate, pick it up and place it on the other side of the gate and have the robot clean the second side of the house successfully while maintaining a map of both sides of my house. After the latest update, not anymore. It cannot figure out where it is once it is on the other side of the gates and continually thinks it is on the first side of the house, re-writing the map (incorrectly) as it goes. The only way to use it now is to reset the map every time I clean, also redoing my no go zones, which is a huge waste of time. I’ll be looking into competing products that allow me to store multiple floors in their app, which would accommodate baby gates.

Kwyn1221, Jun 29, 2021

Very poor support

I bought a number of these bulbs some years back. At first, at least they worked and were supported in the app. They could only be controlled by Alexa or Google. They never supported HomeKit. I have requested support for Shortcuts so that you can work around this, Anker obviously has no intention of doing anything but the minimum for Apple users. As of the latest update, the app can’t run for any period of time without crashing. I have an older model of EufyHome bulb that has a music mode but the app can’t stay running. I get that the bulb I bought is more than two years old and I shouldn’t expect it to continue to work now (really?) but the app has become useless.I used to think that Anker was a a reputable company, but obviously I need to move on to another another brand that actually supports the Apple community and assign all of these bulbs to the landfill where they belong.

matthewrigdon, May 07, 2021

Love love

I was worried that I bought mother gaget that I am not going to use. Oh well , I am using this vacuum 2 or 3 times a day. I have two cats and they shed all day long. Just turn my vaccine on and it does it’s job. I do empty it about 2 times while doing the whole house. And it is kinda scary how much hair and dirt it collects. The only advice I have make sure you buy the correct type for your house. Mine is for hardwood and I have hardwood floor but my bedrooms are carpet. It cleans that too but not as well. I am very happy with this purchase. I am sitting in my room and turned it on right now , I can hear it going through the house. I do block sections to make sure one area ( for example kitchen) is completely clean. You can visibly see the cleaned 😊

mojdeh123456, Jun 22, 2021

Eufy X8 Robovac - terrible mapping app

Eufy engineers please listen. Your mapping app is awful. My new x8 can not map my house. It took 13 times to finally get a map of my house I was exhausted. When I finally got a map to work it worked for a few day then lost the map for some unknown reason. There’s no option to go back and get a previously used map. This is a huge flaw in the programming of this app. I ended up having to remap my house four more times before I got another map to work properly. That map also lasted about two weeks and for some reason when I sent the Robovac out to do a specific room the map got lost and an error message was presented and it returned to the dock.I now have to remap my house for an 18th time which I will not do. I am sending this back in hopes that they can get the app to work because without a functional app this Robovac is completely useless. This is very disappointing because this is a good product that I REALLY wanted to keep but with just a completely terrible app this product is useless!

Purplejmb, Nov 01, 2021

Our new Hobbes

Carrying on the name, but not the issues. We have named our succession of many robot vacuums “Hobbes” after the Calvin and Hobbes cartoon character. The reason? They would all play loudly and boisterously at their vacuuming, but at the least provocation, would get hung up, conk out, play possum, quit just as Hobbes would do when the adults came around, leaving Calvin holding the bag. Well, we are no longer nearly so vexed, thanks to eufy! While still affectionately calling him Hobbes, he takes care of the vacuuming very well, gets his work done, rarely getting indigestion, and is much less noisy. Since we are relatively new to eufy, the jury is still out on battery life, so we will report back as that unfolds.

Sonofsonofa, Jan 23, 2020

30 C Max

Received Robostud for Christmas. The app was easy to set up and I started using it today. Before using, I prepped each room as was recommended. I believe this is why I has no trouble with it getting stuck.It does show some intelligence. Actually it is smarter than some of my in-laws. I watched it clean and thus far I am satisfied. Be aware today is the first use by me and thus far all is well. I will update later if any issues arise.I did call customer twice before I purchased it. I wanted to ask questions and to get recommendations. The first call resulted in me talking with James. He spent about 30 minutes and he gave very good advice. I appreciated his truthfulness. The second call resulted in me talking to Jabraan. He was very helpful as well. Their helpfulness is one reason I chose the Eufy brand. Both customer reps told me to call back if I had further questions. This customer service is unusual and out of the ordinary.The model I chose has boundary strips and thus far works well. The remote control is a nice feature also. I do wonder if the G30 Edge model would have been a better choice as it has navigation. I wish there was some way to try it but the 30 C Max works well with random bounce technology.The Eufy brand has excellent reviews and their customer service is second to none. I would chose them in the future.

Sooner-magic, Dec 26, 2020

Easy to use app. Would like better control over the on/off functionality

Overall the app is easy to use and configure. One nice feature that I would like to have more control over is the random on/off functionality. I have 2 switches - one in a bedroom and one for the outside porch at the entrance. The random on/off works well for the bedroom as it gives the impression that the house is occupied. The outdoors light is an issue though, as I’d like the light to be always on so that when we come home it’s on. With it randomly turning off, we sometimes come home and the outdoors light is not on. It would be nice if this feature could be disabled. That’s the reason for 4 stars, otherwise it’s a very good app and switch.

Tachsheet, Dec 28, 2018

Description

eufy Clean - Live Well. Live Smart. Control your eufy smart home devices from anywhere.

You can also share eufy smart home devices with family members, so everyone can set their own personal preferences for each device. How to use eufy Clean: - Registering your account: After downloading the app, create and register an account with your Email address. (Or directly log in with your EufyLife account) - Adding devices: Open the eufy Clean app and follow the intuitive setup procedure to pair new devices with your smartphone. If a device has already been setup by another family member, you can request control access to operate that device from that family member. - Using devices: After successfully pairing the new device, it will show up in the device list. Simply tap the icon you wish to use and start enjoying the eufy smart home experience. Contact Us: • Email: [email protected] • Website: eufylife.com • Facebook: @EufyOfficial