Drizly: Fast alcohol delivery

Name: Drizly: Fast alcohol delivery
Rating: 4.83636 (123643 reviews)

Food & Drink

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Drizly: Fast alcohol delivery

Food & Drink

4.8

123.6K ratings

Age Rating

17+

Seller

Drizly, Inc.

View in App Store

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User Reviews for Drizly: Fast alcohol delivery

Just call your neighborhood liquor store. Safer, faster

we’ve used Drizly for 6 years and enjoyed the convenience even if their inventory system is NEVER up to date and the store would end up calling to tell us half our items were out of stock. But since pandemic hit, there’s been not much change in their policies. I get that they need to see an ID but after dark, your ID won’t scan through a glass door. You’re going to have to be face to face with your delivery guy. Many times I’ve had to ask the driver to take the mask off their chin and put it on their face. Then there’s an endless and awkward exchange as they manually enter you ID and mess up, backspace. I timed the last one at 8 minutes. Outside, thankfully but think about 8 minutes breathing in your couriers breath 2 feet away when you were trying to be safe and stay home. They all say the same thing DRIZLY REQUIRES US TO DO THIS. Now we just call the neighborhood liquor store. They’re cheaper, quicker and leave the sh outside our door because they know us. Drizly it’s been real and it’s been fun but it’s now a pandemic and you need to not require me to catch a plague to have a couple beers in front of a tv.

bluemeanieface, Jan 16, 2021

It’s my alcohol and I need it now!

Remember that ad? I do. All those people wondering where their money was. This is like that except with alcohol. I placed an order for delivery on a Friday afternoon around 7, Drizzly says their are lots of orders due to this dang virus that’s messing up the world (crazy times, can’t wait till this is over, hope everyone reading this is safe,) so it might take a little longer than usual. I’m not impatient. As long as I get it that night I’m happy! Planned to make some drinks. Liquor never came. Waited hours and hours, no calls and no emails and no texts. I wake up late next morning to a notification saying my order was delivered. Woke up excited, expected it to either be in my entryway or apartment and it was nowhere to be found. I called the store, the owner remembers seeing my address in the queue but doesn’t remember anyone delivering there. So I asked Drizzly where my stuff was. No answer. For a whole day, no answer. So I tried again the next morning and again no answer. I finally wrote at 5:30 on Sunday about 48 hours after I placed the order and got a very quick reply and found my money was being returned to me. While I thank Drizzly for finally making things right, it took a ridiculously long time and I’m looking elsewhere for liquor delivery. If you choose to use the app, I hope your experience is different.

D-Unit, Mar 30, 2020

A Let Down

Please don’t advertise that you can deliver items within an hour if you can’t guarantee it. Downloaded the app and was excited to use it for the first time. I was running late, so decided to give it a try. I placed an order while i started cooking dinner. By the time I was done cooking and ready to eat, I decided to check my order an hour and 10 minutes later. It was still at the store! Couldn’t find a phone number, so i had to write an email. To their credit, they responded quickly. Amazingly enough, after I wrote the first email, I then received a phone call from a driver apologizing it was going to take longer than advertised (an additional 25 minutes). This is a phone call expected within the initial hour. I then get a reply stating “I'm very sorry there was a delay with your order. We're working hard to bring on additional retailers to cut down on delivery time in the future.” The liquor is less than 10 minutes from my house. They offered to credit my account on their next two replies, but I just wanted to cancel my order because at this point it would be faster for me to go to the store and get it myself. I do want to compliment their customer service. Replies were quicker than expected. I’ll be monitoring my bank account to make sure it’s returned. Tried to use their service because it was convenient at the time.

Dan Mal, Apr 20, 2019

You still have some bugs to work out

I use the app because hey... it’s alcohol delivery. But the app is seriously broken right now. Some of the issues: at random times I get “an error has occurred”. (Sometimes even during the payment process) When I open order history it says I have no orders until I pull to refresh. I’ll select a product and the not all the stores that have it show up in the list (if I browse to a store that wasn’t in the list it will show in stock). I get an email confirmation that shows my order but the app will be missing items (I have to call the store to verify that my order is correct). When I place an order, I can’t look at the current status unless I close the app and reopen it (it will show my previously completed orders and not the new one). Thankfully it does it’s job at a basic level, I order my booze and it gets delivered, but not without these annoying bugs. I would love if the devs added a map tracker system instead of text updates. But fix the basic functions first.

Djkatscan, Nov 25, 2020

Saving lives & money!!

I used this app. I was already a little tipsy after not having a drink for some time and their only being a sip of what I had left before using. I had heard about this app and felt “if they want a drink n r outta booze they WILL DRIVE DRUNK FOR MORE” so I want to support the app. I was expecting everything g to be crazy high priced. But it had BETTER DEALS THEN MY LOCAL STORE! N I figured it would be hard to use! I HAD my order In hand with-in 32 min (and I live in middle of no where) and it was CHEAPER THEM if I went myself on cost. The delivery charge was not even 5 dollars and that covered tip. Of course people if these folk let u stay home and party and never worry about a DUI OR WORSE!! You need to take care of them, this is basically a designated driver site for people who want to stay home and party or find themselves in the position they’re just not comfortable driving. So think what would u tip to ensure EVERYONES SAFETY AND STILL ALLOWS U TO PARTY OR EVEN JUST ORDER A BUNCH OF JUCIE AND ENERGY DRINKS the next morning !

DURBINRESPONABLITLY, Sep 19, 2020

Thieves

I just downloaded this app a few days ago to have an order delivered to me. I have never used an app like this and wanted to try it out. I placed an order and the first problem is that it took FOREVER to show when the driver was en route. I probably waited a good hour before the tracker showed that my order was en route and on the way. The second problem is , I never received my order. I repeatedly checked the tracking and it kept showing up as en route , I checked it again and it said my order was “delivered “ but when I checked outside of my house there was nobody there and nothing there. I called the liquor store and they claim they was waiting outside of my house but I never received a call or text message staying they were there. They then also claimed they “left it outside of my fence” ( which is also completely out of view ) but I checked there and my order was still nowhere to be found. I finally got tired of waiting around for this issue to be resolved and I contacted someone from the Drizly customer support by email MULTIPLE times requesting a refund for my money back and I have YET to receive a reply. They stopped replying to my emails when I asked for my refund so they pretty much stole $70 from me. I don’t recommend at all . Horrible communication and horrible service.

gfyfrg, Apr 24, 2022

Horrible Timing

Most of us have a grocery or liquor store close enough to drive to fairly quickly, so the main draw to this app like any food delivery service is the quickness and the convenience. I understand at this time delivery services are busy or overloaded because everyone is staying home, and especially liquor stores because most are closed except for delivery/pickup.However, it should not take more than an hour to get something delivered that’s down the street. I could drive to the store I ordered from and back home in 25 minutes. I’ve ordered on this app twice in two different locations. The first time it took an hour and a half. This time my order sat on the “packed” status for 35 minutes, after waiting 15 for it to be packed in the first place. There’s no updates, it just sits there so you have no idea if someone’s on the way to get it, if they’re held up somewhere else, etc.It takes so long to get something delivered that it’s not worth paying for the “convenience.” Uber Eats, DoorDash, etc are bigger companies I understand but they at least update you along the way and it never takes an hour. After I make sure they don’t charge me for the order I will be deleting this app. I hope they can get their system down better in the future.

JorronT, Apr 30, 2020

Bad service

The only reason I’m giving 2 starts is because the customer service representative I spoke to 3 times was super pleasant, otherwise it’d be 1 star. When I placed my order, my driver was 10 minutes away from my location. Within 15 minutes of placing my order it said they were on the way. My driver gradually got farther and farther away from my location. When they were about 25 minute away, they called to say the store didn’t have what I wanted, which was weird considering they said they were on the way with my delivery. I called customer service after 50 minutes of the driver continually getting farther away, and the customer service rep called me back and said my driver was 15 minutes away. 15 minutes later, my driver is still about 20-30 minutes away from my location based on the map. I called the customer rep back and requested my order be cancelled and my money be refunded, as my driver was right down the road from me at the start of this ordeal and now an hour and a half had passed and they were still no where close. Point being, if you can wait an hour and sober up enough to drive to the store yourself, do it because chances are your driver will take just as long if not longer.

ktiel, Jul 11, 2021

Outstanding!

Ok, some days the wait was longer than estimated, once it was A LOT longer, but when you account for the pandemic, and they notify you pretty much every page on the app/website that you may wait longer than estimated, this is a great app!!Their customer service alone is worth joining! One order, they just up and gave me a free delivery on my next because my order was a little under the estimated time. One order that was abnormally late, I contacted them and got free deliveries on my next 2 orders!I seem to have the same driver each time, which I love, because we are starting to develop a "business relationship" and my last order came in 15min early!!Late or not, with this app you can order and get your much needed alcohol in a only a few hours.These guys are doing an outstanding job considering the state of the world right now....I highly recommend!!!

Longhing, May 21, 2020

Bad service, indifferent to helping me

I am only giving 2 stars because until this last weekend, I LOVED Drizly. This last weekend I tried placing an order for delivery in time for a brunch I was hosting. Well my order was canceled due to a payment error. After calling my bank and determining nothing was wrong with my card, I tried again. Canceled. I got an email requesting I confirm my info. I replied. Whoever from Drizly responded I hadn’t filled out the requested info; he clearly had not scrolled down to see where I did. I told him never mind and ordered from UberEats. I preferred Drizly to UberEats so I tried again to order more bottles for an NBA Finals viewing party I was hosting yesterday. Again, canceled. I tried asking what was wrong. No reply all night. So I went back to UberEats. I tried to follow up this morning, as I am a regular of Drizly. Got a formulaic “we can’t process your orders with the info provided” email. No explanation. So I replied asking why, given I have used Drizly regularly with all the same info for two years with no incident. Nothing. So I followed up with a message stating I would hate to go but it looks like I can’t use Drizly anymore? Got a reply saying they will close my account. No effort to help or save my business. I guess UberEats it is. Disappointing.

marinphenice, Jun 06, 2022

Description

Shop multiple local stores all at once for the biggest selection of beer, wine and liquor online. Compare prices instead of being locked into one non-negotiable cost. Snag exactly what you want and get your alcohol delivered.

You can have everything else in your life at the touch of a button (hellooooo, food delivery), so why walk into the store to shop for beer, wine and liquor? And then settle for whatever they have and pay whatever they say? Drizly gives you options. KEY FEATURES + Largest Selection: See thousands of beers, wines and liquors by shopping multiple stores at once. + Price Comparison: Finally know exactly which stores in your area have the best prices. + Alcohol Delivery: Need it now? No problem. Where available, the store will deliver the goods within an hour. + Shipping: Not in a Drizly city? We offer 2-3 day shipping ANYWHERE in the states of California, Colorado, Connecticut, Florida, Illinois, Massachusetts, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Washington, and Washington DC. + Easy Payment: Conveniently pay with your credit card in the app and show ID upon delivery. + Top Shelf Service: Our outstanding customer support team is always ready to help out if you run into any issues. THE LARGEST LIQUOR STORE IS NOW IN YOUR POCKET At Drizly, we work with local stores around the country to make shopping for alcohol way easier. Go ahead. Shop for your favorite bourbon, vodka or IPA. Heck, you can even get ice. We work directly with the local stores you already know and trust and they deliver your beer, wine and liquor where and when you want it. WHEN SHOULD YOU USE DRIZLY When it comes to the best way to shop for alcohol, Drizly has you covered. Order your drinks online and the store brings them to your door ASAP. When might that come in handy? We can think of a few scenarios. + Drinks running low at your dinner party or office happy hour? The party doesn’t have to end early anymore. + Missed a friend’s birthday? Send a bottle. Who says no to a champagne delivery? + Need beer for poker night or the big game? Save yourself from running yet another errand. + Traveling for work? Never sink to the lows of the hotel minibar again. + Trying to locate that hard-to-find item? Check multiple stores without taking a step. + Now? Sure, why not. CURRENTLY SERVING Drizly is now in more than 100 cities in North America across the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington DC, Wyoming. Visit drizly.com/cities for most up to date coverage maps. *Also available in Calgary, Edmonton, and Vancouver, CA. If you don’t see your city, sign up to be notified when we come to your area. More cities are constantly being added so, fingers crossed, hopefully it’ll be soon. Must be of legal drinking age to order from Drizly. Obviously. You can opt out of interest-based advertising delivered by third parties that follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at https://youradchoices.com/control.