Artifact Uprising
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User Reviews for Artifact Uprising
They have an incredible brand, but when will they actually make stuff that works?
I love Artifact Uprising’s brand. They really know how to market themselves. But I have an issue with their app, specifically their volumes series, which hasn’t been working as promised. When I first started the series, it would tell me that the project was there but wouldn’t show me where, and when I clicked on the volumes tab, it would repeatedly ask me to set up my payment and shipping options. Now I can actually access the project - except that it crashes every time I click on it. I’ve been following AU since they were acquired by VSCO (a camera app I LOVE), and like I said, I love their branding. So it’s really disappointing to see a company sink so much in their marketing to brand themselves as the best quality out there, only to not follow through on the quality of their products. I haven’t been able to even test their physical products yet because the one product I want, it won’t let me have.
Beautiful products, app much improved!
I’ve always loved Artifact Uprising’s beautiful products and have used their app several times because it’s the easiest way to print photos from my phone. The app used to be a bit frustrating because I could only have one project at a time and I had to order everything separately. Not ideal! But now they fixed it!! I’ve already started projects for my parents’ birthdays and Valentine’s Day next month and I’m so excited to be able to edit each project in my own time and have everything shipped all at once!
Not worth the risk of technical error
I used to love this app, but I’ve finally encountered too many time wasting tech issues and can’t risk my time further using it. Over the years I’ve received error messages using the discount codes they offer and have had to request special extensions while they troubleshoot, I’ve lost projects during the upload process, and now the coup de grace was spending ~4 hours building 4 different photo projects during a sale period only to receive an email the next day that a glitch on their end caused them to lose my projects that now need to be rebuilt. They only offered me a 20% discount for my trouble, but I was already getting that discount during the sale which will now be over. Can’t afford to risk any more of my valuable time on an unreliable app.
Technical issue caused unresolvable issue with my order
I'm giving this app one star because I placed an order of six projects built on the app, and it was cancelled due to a technical issue on their end (that they seem to think was due to the app). Customer service was not super helpful since their only solution was to rebuild the projects all from scratch, which takes a substantial amount of time. I have been buying from AU for years and really like their products, but after this experience I will no longer be buying from them. Additionally, this app is difficult to use and very slow. You have to know exactly which photos you'd like to include when starting a project because the feature to select additional or new photos when editing does not work. I have also noticed while rebuilding these projects on the web platform that you don't get all the same options on the app as you do on their website. Overall would not recommend this app to anyone, the web platform seems to work much better. I have never had an issue with an order made through their website.
Mixed feelings
The app itself is pointless. I have the iPhone 12 Max pro. It’s new and I don’t have issues with any other apps, so it’s not a user error. The app has a lot of glitches. You will click on an icon and nothing happens. I made a book on a desktop computer and am unable to view it on the app under the same account. It says on my app that I don’t have any saved projects. The desktop website was easy to navigate. My only complaint is there’s a limited and pretty basic amount of layouts to choose from. For the money you’re paying, more options should be available. I also read Facebook reviews on other customers experience and was blown away with the amount of people who said they received the wrong books of other customers. Unsure if I will end up purchasing my book or starting over with a different company who seems a little more put together and has more options. I don’t have the best gut feeling about AU.
No search bar ...
No search bar ... and I have always found your site hard to get around ... never any clear pics of what you really offer ...I like photo books ... high quality with high gloss , lay flat , ability to put 500 pics in a book ... 100 pages , creative background different page layouts ... I been on your site off and on , order great pics from you ... but never gotten really any good info on your website .. I think you offer , but really not sure ... so if I am having problems getting g around and having a clear view ... I am sure others are too , which means we go elsewhere and your losing business ... I wrote before “my publisher got bought by cheap Shutterfly “ and there are many of us who are a bit lost because good quality what “my publisher offered is no where to be found ... I at one point hoped you guys would pick up the hi t and scoop us up ... but no ... you can’t even get a easy website up ...disappointing because after ordering prints , I thought you had exceptional quality ... but like other companies ... a lot of info goes in one ear and out the other ...
Checkout is broken for multiple items, no connectivity to desktop account
I spent several hours uploading photos and designing three different albums. When I was ready to checkout, the cart only displayed one album but had an icon indicating that 3 items were in the cart. The total price listed did not add up correctly. After several times removing and adding items to the cart, I attempted to check out - when I looked at my order status it had charged me for four items, including duplicates. I cancelled my order and decided to try in the desktop, only to find that there is ZERO connection between the app and the website, despite being in the same account. What a complete waste of an evening
Beautiful Products but App Could Not Be Worse
I received AU baby books from a close friend for both my kids and they’re absolutely adorable and will be great memories for the kids when they’re older. HOWEVER this app is so unbelievably difficult to use I want to toss my phone out the window every time I try. It forces you to select in increments of 10, 25 or 50, only gives you one chance to select the photos you want from your phone’s camera role, and good luck trying to view photos you’ve added to your cart without having to redo it all. I wish they would make a better app for new parents who have very limited time to create the baby book!
No Privacy- Privacy Policy
I had been very interested in using this application until I read their Privacy Policies.Basically, the deem themselves free to share any personal information you give them as well as any and all information they gather from your Social and information gathered by Third Party Services.I appreciate that this “Privacy” information is readily and honestly available but I am absolutely appalled at the scope of their willingness to share personal information and to dig anywhere they please for more information and to work with third parties to exchange more information as it’s discovered. I am sickened by this blatant invasion of my privacy and their admitted attempts to invade and conquer my life simply reap the spoils of war and line their pockets!
Endless picture options
Great app for getting pictures off our phones and into high quality print! I have used other companies but the quality does not compare! I change out my wall gallery photographs often for mood and season with the ease of pressing of a few buttons! Also, LOVE the wood calendars that everyone in my family now has and each year I easily send the refill pack with new photos and they are able to save the old photos. My grandma loves the ability to have ALL the photos to easily show off whenever she pleases!
Description
Featuring high-quality photo prints and elevated design, the Artifact Uprising app allows you to move photos off your device and into your life. Seamlessly access photos from your Instagram or camera roll and print meaningful photo goods in no time. Make a custom photo book with your iPhone snaps, wedding photos, travel memories, or everyday family moments. Featured by Oprah, Vogue, The Today Show, RealSimple, Travel + Leisure, InStyle, and more. "The best part of their product is the quality of the paper and the company’s commitment to tangible memories in the digital age.” – Travel + Leisure Products include: - Hardcover Photo Book with your choice of 8 fabric colors - Brass Easel & Calendar - Softcover Photo Book made with 100% recycled pages - Color Series Photo Book - Everyday Photo Book with thick pages and fabric binding - Brass & Wood Display Box - Gallery Frames - Modern Metal Frames - Metal Tabletop Frames - The Story of You Baby Book - Everyday Print Set - Wooden Photo Ledge - Thank You & Holiday Cards - Wood Calendar - Wood Block & Prints - Holiday Cards - Walnut Desktop Calendar Make It Meaningful. // Off your Device, Into Your Life.™ To see our complete collection of photo albums, prints, gifts, and more, visit artifactuprising.com. For support questions about your Artifact Uprising order, shipping, or pricing, please email [email protected].
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