McAfee Secure Home Internet

Name: McAfee Secure Home Internet
Rating: 1.59048 (105 reviews)

Utilities

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McAfee Secure Home Internet

Utilities

1.6

105 ratings

Age Rating

Seller

ARRIS Group, Inc.

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User Reviews for McAfee Secure Home Internet

Cannot log in with existing McAfee account

So I already have a McAfee account for my computer. I try to log in with it...says something is wrong on there end ... try to reset password and says it failed to send email ....wow arris and McAfee bounce me back and forth blaming each other.....clearly the app is developed. Arris ....I was able to successfully create a new account ....but the fact is I don’t need two accounts ....looks like it’s been while since this app was updated

Allnicknamesaretakin, Aug 28, 2018

Can’t find the Arris modem/ router

After installing the Arris modem / router combo and installing Surfboard Manager, I got to the recommended last step....Mcafee. And the app can’t find the router. A note in the App Store description says supports IOS 11. I’m on IOS 13. What a hassle. C’mon developers.....Updating this review. Tried it again, and the app was able to find the router and my network devices. I successfully completed the app installation but the app doesn’t do anything. It’s just wants to tell you that the network isn’t secure and you need to install Mcafee software......and eventually bill you for It. Ugh. I deleted the app.

Ga8torgal, May 16, 2020

Arris Secure Home Internet byMcafee

If there was anyway to give this app is zero it would be higher then it deserved. First off requiring this app and rendering the previous Router controls is nonsensical. One cannot enable parental controls without attempting to use this app. In my instants I have no ability to access the alleged parental control features of this app. They simply are non-existent. I purchased The Arris SBG 7850 based on my ISP Recommendation. That seemingly was a huge mistake. I am presently attempting to work through customer support, which has for today’s been a useless waste of time. This modem/router is a huge disappointment.

Haskellr, Aug 22, 2018

Unworkable schedule

1) The clock gets confused at 12:00 AM/PM. If I want to set the access time from 10AM to Midnight, I should be able to select 12:00AM, but I can’t because the app says the end time can’t be before the start time. So I choose 12:00PM, same message. It treats noon and midnight as both AM and PM. I cannot allow access across noon and midnight.2) Once you set a time, it can’t be edited. Why? You have to delete and add another. If you make an AM/PM mistake, tough, you have to start over.

irritated2018, Aug 11, 2018

I feel cheated

When I bought the Arris modem, I thought I would be able to use the built in parental controls. Not the case. The Parental controls are blocked, and instead of being offered a choice, I was forced to download this Mcafee app to my iPhone. Not cool. Suppose I didn’t own a mobile device?This app can be setup to filter by preset categories which you can toggle on and off. I Would give it 5 stars if you could filter by domain and keywords as well. The parental settings on the Arris modem which I am blocked out of (not cool!) did offer these options.The modem itself performs well, but I feel cheated because of being locked out of parental controls, which has other options offered there. I didn’t pay $189 to be treated like this.

KSilvstedt, Jul 17, 2018

Totally worthless - ZERO stars is too many!

This app is TERRIBLE. It must have been written by monkeys. It doesn’t provide any meaningful options. For example, I cannot block specific URLs, only broad categories (which it doesn’t always classify correctly). It asks me to identify devices, but doesn’t provide MAC addresses, so identifying the devices is virtually impossible. It also seems to “remember” each devices IP address, which leads to numerous duplicate devices. Right now it thinks there are 158 devices on my network, with about 20 identified only as “Computer”. Seriously? This app is pathetic.

Piggyburger, Feb 27, 2021

Can't Past First Base

One of the first things this app wants you to do is identify the devices on you network. Which is a fantastic idea! It provides me a list of devices on my network but fails to provide a unique identifier like, say, the MAC address. So now I'm supposed to identify several identically named devices. Several Windows machines and several Apple devices. It's up to me to come up with a plan to identify them. A MAC ID would have solved that.

The John Q, Jul 27, 2019

Almost useless

Warns you of a unknown device connecting but there is no way of knowing which one. Currently I see 29 unidentified devices, but I can’t tell one from the other, I only see the brand or manufacturer, but several devices have the same basic description with no mac address or any other different identifying feature. I can much more effectively manage my network without this useless app. Deleted, done. It was advertised as added security in the router/modem i bought, however I now realize I was duped into buying the router by mcafee selling its name recognition to the modem manufacturer, but it has no functionality

thundercats71, Jul 24, 2019

It’s straight I guess

Ok so I’m not too sure there was a mistake in buying this router. The app loads way too slow.. I mean like my phone is connected to the WiFi for goodness sake so to be slow with loading is insane. Can’t even try to get in it when I’m not home because I know it just won’t work. This app is not useful. It’s showing 4 other unidentifiable devices but doesn’t list them. The parental controls are Not Easy to understand and the App itself was not simple to set up but once it did it happened in the blink of an eye so I don’t even know how I managed to set up the account. Fix all the bugs please!

Tocjiii, Feb 18, 2020

Cannot block individual sites like on other Arris devices

The concept is good and for someone with little computer knowledge it’s helpful, but sometimes who knows computers and ways to block IP’s and sites this app isn’t useful and is more of a hindrance to the router. Limiting me to block all types of a site not just specific ones. Frustrating they should advance features to block certain sites on my router not just a category.

wtfpj, May 30, 2020

Description

The McAfee Secure Home Internet for Secure Home Internet enabled ARRIS Wi-Fi Cable Modem models* allows you to quickly and easily setup your ARRIS Secure Home Internet by McAfee system. Secure all your smart devices and keep your family and personal data safe with ARRIS Secure Home Internet by McAfee. Plus, keep up to date with real-time alerts about what’s going on at home.

The app allows you to: - Protect all devices connected to your network - Manage client access to your network - Setup parental controls by user • Set user profiles based on age and acceptable website access • Set access times by user - Receive instant notifications • From devices trying to connect to your network. And instantly block them! • Of suspicious activity and allow or block it. • Of malicious website connection attempts • Of requests to override a website that’s been blocked via parental controls - Manage and monitor your network no matter where you are *Please note: This app works with ARRIS Wi-Fi Cable Modems with Secure Home Internet: SBG7580-AC SBG6950AC2 SBG7400AC2 SBG7600AC2