Woodforest Mobile Banking

Name: Woodforest Mobile Banking
Rating: 3.10157 (1270 reviews)

Finance

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Woodforest Mobile Banking

Finance

3.1

1.3K ratings

Age Rating

Seller

Woodforest National Bank

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User Reviews for Woodforest Mobile Banking

Updated review

Updated: Seems Woodforest updated the app. Honestly, it’s about time, but I don’t want to speak to soon. I’m adjusting my 1 star to a 4 star simply because they finally took action and that’s how important a streamlined process is for users. I haven’t received any crash reports since the update (yet), and it’s improved. That’s all I can say for now. Previous review: Seriously, Woodforest- what a pitiful standard of products you offer your customers that keep your bank alive. Your app constantly, constantly crashes. Every single time I log in- the app crashes and has to reboot and I have to send a crash report all before I can even login again just to check my balance. What should be a 1min task, turns out to be 5-7min- and this is just to get into the app. Such a lag in every aspect. Not, by any means, a streamlined process nor is it user friendly or up to date with banking standards mobile compatibilities. Woodforest must be going bankrupt if they can’t even afford a better app for its customers. If that’s the case, many of us may want to consider pulling all your money out and going to a different bank before they drop out. Other banks that have plenty of money coming in, have a far more streamlined process for its customers when it comes to its app and mobile capabilities. Either Woodforest clearly doesn’t care about providing good products to its customers or it’s going bankrupt. 100% guarantee you.

10bek01, Aug 11, 2022

Bad Deposit Feature

I’ve used this app for a good while now and just recently started having to use the deposit feature. I’ve tried uploading photos of my check over 40 times now and it keeps getting denied. Called customer service and they were incapable of listening/understanding me. All four corners are present, dark background present, endorsement present, so why does it keep getting denied? Considering switching banks because living in a state without a Woodforest bank has been a living nightmare (can’t trust this app to work properly).

anissalovesedward, Jan 30, 2020

The worst

Out of the few banks I have been through I have to say this one was the worst it is a second chance bank meaning where your denied everywhere else wood forest would except you with that explained the app it low budget very slow and every time I have gotten on in the last year it’s had to send a crash report as soon as I click on the app there has been many times where I had to bum money off a friend because I would go to the app and it wouldn’t be working the reason I would go to it is because I like to leave my card off less risk of money being hacked glad to say that this is just with this banking app hope you wake up and realize if you can go to a better bank DO IT

cshockley32, Dec 05, 2021

Been a Woodforest customer since 2005

Love this Bank, the employees are very kind and helpful regardless of t the bank branch i stop at. I’m in Toledo,Oregon and Holland all located in Ohio. Also travel and have always had a great experience in the branch working with People instead of computer operations moble or nonmomble. I find the computer to be very buggy myself. Can be a little on the frustrating side which is why I gave the bank three stars 10 which is not available so I would’ve given it to 5 here. One other thing that would be helpful and convenient is to have someone available on the weekends and can talk to a customer if they have a problem especially with the computer. That’s usually when things break down is on the weekend. Otherwise have a very good experience with Woodforest I’ll recommend them. And my dad was a baker for Huntington the Huntington bank stinks. Nothing but trouble in the branch and via computer with Huntington don’t think there.

Golfbreak18, Jul 16, 2022

Mobile deposit just stop working

I used to love this app but out of nowhere, the mobile deposit stopped working for me. When I go to choose an account, nothing is there to choose. I recently closed one account and reopened another one and that’s when all the trouble started. I was able to deposit something once into the new account and now it no longer shows up. Maybe I am doing something wrong but I can’t figure it out. Not sure if anyone else is having the same issue. But if there is a way to fix this, I would appreciate any help.

LindseySimo, Mar 07, 2019

So far so good

I get paid from different source which can sometimes trigger a delay in the funds clearing, that combined with the number of checks I write to people who sometimes sit on them makes me often second guess my account balance. I find it super convenient to open the app and log on with just a fingerprint and instantly be able to see up to the minute account activity. I haven’t tried the mobile deposit yet, so hopefully they’ve got all the bugs worked out.

Longtime Woodforest Customer, Aug 04, 2019

Mobile Deposit

I have been using the Woodforest app for about 6 years. It has been fantastic, until the new IOS update came out. Woodforest failed to keep their app up to date and fix any bugs that may occur, so naturally the app has become extremely buggy. The mobile deposit has become so glitchy, I’ve had to delete and redownload the app several times because it wouldn’t even let me click to take pictures of my checks. The last time I redownloaded the app, it sent each of my mobile deposits through multiple times. As someone who heavily relies on mobile deposits, if this is not fixed I will be switching banks. I think it is also worth noting that I have sent an email to the Woodforest support about this matter and never received a response.

rmenlow, Oct 04, 2019

Must provide question for question and answer pair. What?

Losing my mind with this latest updateI haven’t been able to access my account for 24 hours now. I finally got the app to update after trying all day. Now there is some new multi-factor authorization set up that I am unable to complete. It seems to be asking me for both a question and answer? I really don’t know but I have tried to navigate it in every conceivable manner in both the app and online but it appears that the formatting is awry. I need my bank to make my life easier, not be a persistent thorn in my side on a day when I am anticipating multiple deposits. This day has definitely been a big fail for Woodforest.

tampalew2, Nov 30, 2018

Loved until recently

I was using the app and didn’t have any complaints until recently. I have been unable to access online banking using a computer for months because it keeps asking me to verify my identity using an old number and won’t allow me to change the number or answer a different question! It wasn’t a major problem until this recent update that is now doing the exact same thing. I understand it’s in place to help me but it has only complicated my situation. Trying to get someone on the phone has been impossible and so now I can only call ad check my account but I can’t transfer money between accounts.

Venus434, May 03, 2018

Great feature!!!

Great update! I love the Debit Card tile in the new location. From a customer stand point it is a lot easier to manage my debit cards especially when in panic mode after misplacing a debit card, no searching or “thinking” required. From an employee standpoint it is so much easier and quicker when educating and assisting our customers with all that the Woodforest App has to offer. I’ve had to use the debit card management service a few times personally and I was stress free knowing my account wasn't at risk because I was able to “pause” my card until I could locate it. Not only do I tell my customers about how convenient it is, but how it can save them time, money and a whole lot of stress just with a click of a button. Thank you Woodforest!

WNB customer & employee, Mar 29, 2018

Description

Enjoy the 24/7 convenience of banking with us on the go using the Woodforest Mobile Banking App.* Manage your accounts, make deposits, find branch locations, and more. • BIOMETRICS – Quickly access your account using fingerprint or facial recognition. • FORGOT PASSWORD – Set a new password from the convenience of your device when you’re having trouble remembering your current one. • ACCOUNT BALANCES – View account balances and transaction details. • ACCOUNT ALERTS – Stay up to date on your account balances by setting up Low Balance Alerts right in the app and start receiving alerts via email or push notification. • MOBILE DEPOSIT – Conveniently deposit checks with your device. • TRANSFER FUNDS – Transfer money between your Woodforest accounts. • BILL PAY – View scheduled and posted payments. Schedule recurring and one time bill payments. • STATEMENTS – View your bank statements in the app and sign up for paperless E-Statements. • FIND LOCATIONS – Quickly and easily locate nearby branches and ATMs and find a location open when you need it by viewing location hours. See locations on a map and get step-by-step directions from your current location. • MANAGE DEBIT CARDS – Turn your debit cards on/off, restrict transaction types, and set transaction type limits. • MANAGE EMAIL AND PHONE – Verify and manage your email addresses and phone numbers. • VANTAGESCORE® - Obtain your free VantageScore (credit score) right in the app.

View your current score, progression over time, and learn what positive and negative factors are making an impact. • WESTERN UNION – Send or receive money all over the globe to your friends and family using Western Union right in the app. • APPLY FOR A LOAN – Start the loan application process from your device. • CONTACT US – See where you can contact us about general inquiries, account information, or to report a lost or stolen card. • FREQUENTLY ASKED QUESTIONS – Quickly answer your mobile banking questions. • PRIVACY POLICY – Learn how we use state-of-the-art technology to protect you. *Woodforest Mobile Banking is free to download, but data charges from your cellular service provider may apply. Woodforest National Bank is not responsible for service outages that might affect your device or internet provider, technology failures, or device capacity limits. Additionally, account activity and history may not reflect recent expenditures. Other terms and conditions may apply to these products and services. For complete details regarding our products, services, and related fees please speak with a Woodforest Retail Banker. © 2022 Woodforest National Bank Member FDIC l Equal Housing Lender