Whataburger
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User Reviews for Whataburger
If owed a refund they’ll make you dance…
If you place an order through the app and pay with the app then you better hope the store is now not out of something you ordered. The store is unable to give you a refund and they tell you to go through the app. If you call them through the app be prepared for 20 questions. You cannot just give them the order number (which has all the information needed for the refund), you have to tell them the store number, exact time of order, which items was missing, how to spell your first name (seriously… they asked this) and then they ask for the order number. At that point, realizing all the information up to this point could have been pulled FROM the order number (payment method contained my full name) I politely give her the order number and then told her on Whataburger could keep my $2-$3 the shake costs. Instead of a refund, I asked her to please inform the leadership that this waste of my time is what pushed me from annoyed to angry. Sure, it is a little thing. However, the lazy programming that made me jump through hoops to fix a problem they caused combined with their disregard for my time is inexcusable.
Love the app…BUT
I love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customizeHere is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.
Great app but needs improvements.
I’ve had this app forever. And I always seem to have an issue with the actual customization of my meal and condiment requests. It would been amazing if the app included the ability to add jelly and jam. There also isn’t a selection to request salt and pepper packets. And when I order the orange juice, even though I do select a cup of ice, I never get the ice. 😭 I ALWAYS have to go back around the restaurant or call them to get these things added. Lastly, when I select the option to cut the burger in half, it’s always wrapped in the same wrapper. I’ve been told 1001 times that the employees should know to wrap each half separately but it rarely happens. The whole point of cutting it in half is so that you can either share the half with someone else in the car or elsewhere….anywhere except the restaurant…which is why the food is ordered to go in the first place. So, adding a selection to have the burger wrapped separately would be great. —lastly, it would be awesome if you guys added a reward for cash off of your Whataburger store. Like…whatacash or something? Maybe just do spurts of limited times to earn whatacash —🤔🤔okay I’m done. Byeeee!! 💕
Nobody in the stores knows how this works
I have been to at least 3 different stores using the app to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of this app if my food isn’t ready when the app says it will be and makes getting my food even more difficult than it was before I started using it. I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it.
Latest Update Falls Short
I’ve used the app for quite some time with few minor issues. But now it’s become a major pain. I usually stop early morning in the way to work and again in the evening on my way home. If I want to replicate the 4am drive through order for dinner it won’t let me. The only option available is drive through but it wants to set it for some future time after 11:00 pm. I actually had to call the store to see if they still did curbside service. So after a few more attempts over a week I finally figured out it copied the entire order including type and when I placed the order. Therefore I now have to redo the entire order. I get wanting to fix glitches and incorporate improvements but WOW. This is a pain.
The pickup time means nothing
More than half the app doesn’t even matter. If you’re ordering ahead to have your food ready sooner, skip the app because you won’t get food any faster than if you ordered once you get to the restaurant. The restaurants don’t care and will start making your order once you check in, relegating the function of the app to just paying. It’s faster to order talking with someone at the restaurant than through the interface of the app, so that can’t be considered a reason to use the app. Really, only paying and the rewards program are the only real use. Most people already know this. Why do you think that there are so few curbside pickup spaces? The restaurant doesn’t want you to use this feature. Compare the number of curbside spaces for Whataburger and a Chick(en) filA restaurant. They have more curbside spaces at a ratio of more than 3:1 and they put out orders faster. Just scan the app for rewards and pay with some other means. Even popular drive-in restaurants that have an app make your food so it’s ready at the expected time. And curbside is the main focus of that place!Rewards are the only thing for which this app is truly useful.
App is good, Locations need to catch up
The app is simple and easy to use but still lacks the customization that Whataburger is known for at the locations. I order the Hatch Green Chile burger, but only wanted a single patty. The app doesn’t have a way to modify it nor a ‘instructions’ section to add this request. I always include condiments on the app but rarely get them in my order when I go and pick up. I always have to tell them to bring them. The last thing that is the worst part is the estimated time for the order to be done. It has never been ready at this time. Why have it stated if the order is not done? Otherwise, do what others have done and direct them to the restaurant and say that’s when the order starts to get made. See Chick-Fil-A app.
Good App, terrible location selection
Every time I place an order, the app defaults to a location further from where I am than one closer. I even favorited the closer location, but it still tries to force me to the further location. Tonight, I manually selected the favorites location, but somehow the app forced the order sent to the further location. I waited at the favorited location for over 25 minutes because its not uncommon for that location to take a while during the dinner rush. I called the location who apologized and said the person in the selected slot was saying wrong order. The manager then asked me if I had the correct location which is when I checked and realized the app had forced me to another location. Now my family is driving across town to get our order. Previous issues (which happened repeatedly) with the app were we would check in and wait, call the location only to be told they don’t see a check in.
Mobile Ordering
Let me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering. When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food. Really hoping this gets fixed, I’ll be waiting for that before I use it again.
Frustrating
This app is not user friendly or logical. Twice now I've tried to use a discount I was notified of for ”Buy One Get One Free” sandwiches only to come up empty or paying for two sandwiches instead. If you wanna use an app discount (”offer”) an employee has to scan a barcode in the app before it's applied. This means for a Buy One, Get One Free offer you're paying for two sandwiches first in order for your food to be prepared in time for Curbside pick up. Which defeats the point of mobile app deals or offers - because the discount should be applied in the order at checkout. Especially during the times of Covid-19 and social distancing / quarantine. Secondly, once you click the offer the app registers you as using it, regardless of whether you actually did or not. This means if you accidentally close out your order or need to begin again for whatever reason, the coupon that just showed in your ”Offer” screen is GONE before ever using it or an employee scanned it. 😒Overall this app has been more frustrating and complicated than simplifying and makes you want delete it or turn notifications off, because again, as soon as you click the ”Offer” (which includes the notification) it's gone. 2 stars because my local restaurant had my food ready as soon as I pulled up (even with a long line of drive thru cars).
Description
Get access to more rewards, more surprises, and more Whataburger®. Check out the easiest, most rewarding way to get Whataburger just like you like it! — EARN MORE: Earn 10 points for every $1 spent on online orders or scans towards delicious free food. Redeem points for your favorite Whataburger items, along with chances to win exclusive experiences just for rewards members. — SKIP THE LINE: Get Whataburger brought to your car or your doorstep with curbside pickup or delivery. — MAKE IT YOURS: Customize your order and save your favorites to easily reorder again and again. — ONLINE GIFT CARDS: Give the gift of Whataburger by sending online gift cards right in the app! — PAY WITH YOUR PHONE: Get your favorite food faster by connecting a debit/credit card, Apple Pay, PayPal, or Whataburger Gift Card. — FIND YOUR HOMETOWN WHATABURGER: Take comfort in the fact that you’ll always know exactly where the closest Whataburger is located.
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