Icon Favor: Local Delivery Service

Favor: Local Delivery Service

  • Food & Drink
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Favor: Local Delivery Service

  • Food & Drink
288.6K ratings
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User Reviews for Favor: Local Delivery Service

Seriously need some work.

When you read this I’m trying to say this as nicely as possible taking into consideration it being a fairly new apps with updates and bugs and glitches. But there is merchants on there with different closing times that have been prolonged to further hours, some cannot get to use the favor app until certain hours of the day or night depending on ones life or work schedule. Bottom line. Don’t even worry about posting this to the app reviews. But simply try to adjust when merchants times are available. And if someone puts in a custom order for a place that is open, but is considered closed on the application. That can be the most frustrating thing in the world to want to use the app for convenience when it’s more trouble than its worth. That will spread word fast of an app not working. And with how much money considerably goes to smoke shops and fast food chains, that can be a big loss off of a simple mistake or “bug” in the application. For people that can’t get the app to work it will do nothing but bring the app down. I will not be using this app until this is fixed and will let everyone and anyone know how much this app does not work for these stores and areas because I would hate to see anyone close or even as little as an acquaintance to me go through the hassle I have went through when it is supposed to be easy and convenient and poor customer service as well.

BEZERKER6895, Oct 30, 2020
Disgruntled and hungry

If this review were only for the app and its use, I’d give it a higher rating. The problem is the drivers who use the app to place your order have to be competent, sharp and customer service driven. If the driver orders in haste or doesn’t read the order correctly you won’t get what you ordered and it will be a disappointing experience. Or if they don’t care enough to make sure bag of food does flip over you get a box of mush. This has been my history with using Favor over other food delivery apps. My history of receiving incorrect orders, or food delivered that looks like it went through a tumble dryer has happen more often than it should. The drivers every time answer my text and tell me “just call customer service, they’ll refund your money.” Which they do and the driver still gets the tip. So I’d say 30% of my orders placed on Favor have ended with me getting my money back, not getting to eat and more hassle than it was worth. There is no convenience when you expect to have dinner for your family delivered and they leave off your kid’s meal or order you something you can’t eat or you end up having to jump in your car and driving to pick up take-out and eat two hours later than you expected. Favor needs to incentivize drivers to do better or find a way to quality check the drivers and deliveries.

Chella007, Dec 02, 2018
Dropping Off Fast - Disappointing

In the past, Favor had always been the go to delivery service for my family, friends and I, but unfortunately the past 6 months have made me avoid the service at all costs. Favor is so much worse than UberEats, Grubhub, DoorDash and Caviar. I am not sure how this happened, but the delivery times are literally triple the time of the other delivery services, and the fees are the same if not more. You are never sure if your order is actually placed with a runner, because it “assigns” you a runner about 4 different times before someone actually accepts it. I am very conscious of not ordering anything that would take too long to make or is far away, and this still happens. You have no clue if your order will ever be accepted, it’s taken an hour to find a driver (I live in a large city close to downtown). The final straw(s) for me were three straight orders placed by me or my family saying they were delivered, and never showing up, and we tried to call the driver and customer service. My home is not difficult to find, and this has never happened with other services. When I contacted customer support, they texted me back after an hour, and gave me a credit for the food, but didn’t give a credit for the unavoidable tip. I tipped someone for no food. Unfortunately an app I used often has become unusable for me, and I would advise to look somewhere else for your food delivered.

coocoobird67, Mar 30, 2021
This app has gone downhill

I use to love using this app and I would recommend this app to everyone I knew. But now I don’t really want to do that seeing how every time I place an order, I have to sit and wait after being assigned 4 or 5 drivers. I have to go through 4 or 5 drivers just waiting for one of them to pick up my order and THEN FINALLY are they able to head over to the store. 1. All that waiting is such a waste of time, I could have gotten it myself and come back before anyone takes my order, that’s how long I have to wait. 2. Please make drivers be more penalized if they don’t just pick up the order they were given! I’m a favor driver on the side, I accept MOST IF NOT ALL of my orders. Unless the order is too big and I know my tiny car can’t fit all the items! Please try and fix this multiple driver issue! To clarify what I mean. What I mean is every time I place an order and see my driver I’m like “cool, that person will pick it up and get on with the order”. NOPE, someone else pops up and then I think the same thought until after the 5th driver I saw. And then that’s when it finally says “your driver is headed to the store”! Why did 4 DRIVERS reject my order? Did it not make them enough? I tip at least $5 every time I order so the tip shouldn’t be the reason why they leave! Fix this issue please!

Faith A. Doughty, Jan 02, 2021
More often than not, a bad experience

I have been using delivery apps, first Favor, multiple times a week for years now. Favor used to be way better. About a year ago, it started getting really bad. They have a difficult time finding drivers, they don’t care if something goes wrong with your order and worst of all, they trick you into paying insanely high tips to their drivers. They first don’t even let you set the tip amount until after the food is delivered. Then, they set an automatic tip amount for you that are at least 5-6 dollars and sometimes up to 12 dollars. Then, they have the audacity to charge you automatically before you’ve had a chance to change the tip amount to a decent, normal amount. On top of that, because they never have any drivers, their already insane delivery fee (6 dollars - lol.) is sometimes more than doubled. So they expect you to pay a 15 dollar delivery fee, with a 12 dollar tip, plus random extra costs, even if it takes hours for your cold food to arrive, for food and delivery that if anything is actually wrong with it, they won’t really care and will be hard to reach anyway to get them to care. What a huge waste of my time and money. Yeah, no. I use Ubereats now. Sometimes I still use Favor but it’s not worth the risk with all the other better options out there.

fhrevfsiutbb, Nov 14, 2019
Use Postmates or GrubHub

Favor misses something every time. We have had to do a lot of take out lately due to my schedule. Sometimes 2 times a day. If we had to Favor would of course miss something 2 times a day. That means someone wasn’t eating. Their response was a credit that would show up a few days later or a delivery credit and then it would happen again and again and again. They don’t do anything to try and fix the problem. Take your business somewhere mistakes rarely happen and when when they do they are made up for. Don’t waste your money with Favor.I gave Favor another try recently. I had a driver that I’m pretty sure was drunk. After two hours with no communication when he finally did arrive I had already ordered other food assuming he was not going to show up. He was very pushy once he did arrive. Even after I asked him to keep the food and told him I would still pay. I was home alone with my three year old daughter and made to feel very uncomfortable. He finally left after I promised I would still tip him. I had reached out to Favor support before he got here to try and see what was going on. Afterwards when they eventually reached out I explained and they simply said they could not do anything since the order had been placed. No refused for physical safety of customers. I highly highly recommend Grub Hub, they are great and I have not once had any sort of issue.

Jezbes, Dec 18, 2020

I’ll be honest and say I was swayed by the savvy commercials Favor has been running as of that. I’ll also admit the only reason I have used this service is because of the 21+ beverage deliveries which is crazy that Uber and others haven’t invested more in. That being said, the whole process and service is god awful. Each order I placed, I waited for at least a half hour for my runner to get my stuff to have them replaced with a different runner and another half hour or more added to the time. The fact that they don’t have a map and actual car tracker like EVERY OTHER service has should raise a flag. When my deliveries finally got to me, each runner either had no clue how to operate a phone camera or they (I say this in the least possible degrading way) should not be anywhere near the customer service industry. Very sketchy people who seemed not all there in the head. From not being able to use a phone camera or other matters, the runners had to manually enter my license info to prove that I was over 21 and both times they entered the wrong info which popped up that my license was expired even though it doesn’t expire until 2026 and (shouldn’t they know how to read a license from the state they live in?) this resulted in them claiming it was expired and I couldn’t get my order. Each time I had to show them the right date and at that point I was beyond over it. I’ll never use this service again.

JPDIEHL, Sep 12, 2019
Has gone downhill

I started using Favor before the pandemic at it was fantastic! They were prompt and courteous and the few times when I did have a problem their customer service was on point. But lately it has gotten a lot worse. If the restaurant you are trying to order from is more than two miles out from your location you can forget it. They will endlessly cycle through drivers and you’ll wait long periods until it seems like a driver was found only to have the order dropped altogether. One time I ordered and it took over an hour to get my food, it was from a sushi place not far from my house, but I couldn’t leave to get it myself. I kept texting the driver and they kept saying that the restaurant was very busy and that it wasn’t his fault. When I finally got my food the soup was ice cold. So I called the restaurant and they told me they weren’t busy at all and they had fulfilled my order right away. The restaurant owner did tell me that she noticed the Favor driver booking rides as an Uber or Lyft driver while waiting for my order. I was so upset I ended up talking with a customer service person from Favor and they just shrugged it off. They gave me my money back, but that was the last straw for me. I haven’t used Favor since. You’re probably better off sticking with Uber Eats. It’s a little more expensive, but it’s worth it.

Kbigucysrst, Aug 04, 2022
Weirdly shady

Firstly, things are not done efficiently. I made an order 30 min before a restaurant closed. I was notified 45 min later that the order was cancelled because the restaurant was closed. It seemed that the driver spent some of this time getting to the restaurant (I’d be surprised if my order was offered to a driver 45 min away) only to find it closed. If they would have called in the order or if the app were to have notified the store of the order when I placed it, and if they would have either not allowed a driver too far away to accept the order or notified me that there was no driver able to get to the location in time it would’ve been a lot better than to be notified the order was canceled after all restaurants were closed. The other thing I really don’t like about the app is that when checking it, it does not show your total. And even when it does show the total or when you check the emailed receipt it does not show the prices of the items bought, cost for taxes, cost for favor services, money spent for tip, or anything. Only lists what food items were chosen and the total. I do not like that lack of transparency. I’ve given this app 3 tries because of the 2 weeks of free orders but am disappointed and do not plan to use it for these reasons.

Lydiamichela, Oct 31, 2020
I give up

I waited about 30 minutes only to realize that my order was cancelled. When I texted my “runner” why, he said because the restaurant I ordered from is “coming soon” - not even open yet. It’s not his fault but I wish the website would have specified that. I tried it one more time to give them the benefit of the Doubt and they ran my card twice. In the end, I never got my food I ordered because I had to cancel my transaction for the double charge and only prolonged my hunger for 2 hours when I could have just gone to grab food myself in 20 minutes. But because of the rain and weather I thought it would have been more convenient to order through this app. I learned my lesson never againEdit: I tried again today and it was the worst. I waited TWO HOURS for my order to get to me. And I have screenshots. Favor made me tip $10, when this person did not deserve it. When I texted the runner (which I also have screenshots of), she never apologized or said I’m sorry for the inconvenience. I can hear her attitude through the text. She only said “I was with another order, and am 3 minutes away.” - so in other words she’s telling me to chill out. No apology, no Im sorry. No anything. If she was on another order then FAVOR should have let me know and or given my order to someone else. Do yourselves a “FAVOR” and avoid this app. Uchenna N. was not a god runner.

Mmmggty, Jun 08, 2020


Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Favor delivers what you want, when you want it. Want to order Chinese food?

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