Icon Umo Mobility

Umo Mobility

  • Travel
View in App Store

Umo Mobility

  • Travel
1.8
78 ratings
Age Rating

4+

Seller
Delerrok Inc.
View in App Store

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User Reviews for Umo Mobility

2
Needs to be improved

This app should have a GPS on the bus to see where the bus is since sometimes it is early or late. The schedule continues to grey out the time even if the bus hasn’t actually arrived. This is misleading as then passengers won’t know if they are late or early and cannot make proper accommodations afterwards. The only way I can see the live location of a bus is if I have directions on and am on the bus myself. Ridiculous. I already know where it is in that case! Other than that, app would probably be 3.5/5. I think the design could be improved to be more user friendly and efficient.

AbbAbbs99, Jul 14, 2022
4
Getting better…

I see a lot of complaints from one agency’s riders. They liked the old app better. Change is rough. And if ain’t broke don’t fix it… as for my experience being new to any app for ticketing, using Umo for the first time was confusing, but they seem to be making progress. Now that I’ve been using it for a while I like it. I wish the trip planning feature included the bus tracking (being able to see the bus in real-time feature) like transit app. Transit app is amazing. But they don’t have my tickets. I’d love to have transit app sell tickets to my local agency that is using Umo’s fareboxes. Also sometimes the app doesn’t work when I board. Or takes the incorrect fare. The driver says “everything looks good” on their end, like the route sign is correct etc. but for some reason the app or reader takes more money or doesn’t like my pass… Because I transfer a lot I like the trip planner. Just wish it was more like transit app. And because I rider regularly I like the convenience of the mobile tickets and the discounts!!

bonz227, May 25, 2022
5
Upgrade

Once I learned how to work the new app I found it to be more accurate then the last app. However, I think the Bus Drivers still has access to change the time like they on their route because it showed a Bus at my stop in five minutes. The Bus showed up almost twenty minutes later. So I thought I had to wait 40 minutes on a Sunday for ttt he e next bus. But the bus showed up twenty minutes laterlike it wasn’t late.

Brien Sugar, Jun 08, 2022
1
Terrible upgrade from the old app.

No bus is ever given the accurate time, this app never fails to make me late for work with its outright false bus times. For instance this app will tell me the bus will be there at 4:46 though in reality it won’t be there until 5:15. I also notice in other reviews the UMO team responds by telling you to call the transport agency for real time schedules there’s literally no purpose to this app and they’re telling you that by telling you to look it up yourself and it’s out of there hands.

bxsmaoche al, Jul 18, 2022
1
Marginally functional

Number one, why does a pass activate automatically the minute you purchase it? Why can’t I buy it and then choose to activate it later at a time of my choice? Most other transit apps allow this. Number two, why does the routing function regularly tell me to walk past multiple stops on mh route? It makes all times completely inaccurate. Number three, why is there no GPS bus tracking? This is another pretty basic transit app feature.

DelphinL29, Aug 03, 2022
1
Poor real time location of bus.

This app does a much worse job of giving you the real time arrival time of a bus that it shows you when it routes your trip.It is rare that it gives you a close prediction. I have often walked away from a stop because it tells me the next bus is 15 minutes away only to have the bus roar past me when I am one block away. Old app used to be pretty accurate on real time arrival projections. This app is awful. Real time bus locations just can’t be counted on in any way.

jcbtrq, Aug 11, 2022
1
Frustrating app

I am a student and this app is the most frustrating thing. First off to get free student passes its an extremely confusing process. My tuition pays for this yet I can barley use the benefits. Second off the app constantly logs me off and when I put in my phone number or log in information it doesn't work. So when I cant use my student pass and try to buy a pass it doesnt let me due to the fact I need to log in or use my number. And if by some miracle it does work, half the time it doesnt even let me buy a pass. One of the worst things was taking away showing our student IDs as a pass cause the app barley works. Not to mention if a phone dies you cant do anything.

jojoM103100, Aug 06, 2022
2
Bus app

The last bus app was a lot better, you we’re able to see where the bus was. This still has real time so you may have it half right. Also when purchasing a ticket, it’s automatically activate it self. That’s no good, what if I want to buy some passes for the week? Can’t do that, the person who buys the ticket should be able to activate it her/him self when getting on the bus. Please change that if you don’t change anything else please change that.

Kingscorpion33, Jul 16, 2022
2
Better platform but there are issues

Nice platform, easy to navigate but some of the tracking times disappear for some lines which can confuse users on when a bus will be coming. I also don’t like that you can’t save your tickets to use when needed. I personally like buying more than one ticket at a time so I have it ready for the days of the week that I use the bus system and I’m not able to do that which has made tickets that I have bought as a waste rather than a gain. The previous manager this better.

lucegalleo560L, Jun 02, 2022
3
Needs fixing

I really love this app, it was super helpful that I could just buy my fair over the app but lately it hasn’t been working so I’ve had to go back to using cash, I’d give it more stars but it’s been a few weeks since it stopped working

TheeInquisitor, Jul 28, 2022

Description

Umo is your travel companion, an all-in-one transit app that lets you buy contactless transit passes with a tap, get directions, use map navigation, find your next bus or train schedule in real-time, and move seamlessly wherever life takes you. Umo gets you where you need to go, displaying transportation closest to you so that you can easily explore, pay and go. Download Umo and get started today! * Easy Payment – Use your Umo Wallet to buy passes and add or reload cash balances. * Contactless Boarding – Tap “Show Code” in your Umo Wallet to use a code for contactless trip validation. * Real-Time Information – Umo uses real-time data that provides timely and highly accurate bus tracker, train tracker or trip planning and guidance for both transit and other mobility providers, such as bike-share, car-share, micro-mobility, etc. * Trip Planning – Get directions anywhere, at any time, and with your own preferences, such as arrival time, departure time, least transfers, less walking—and more. * Accessibility – Every screen on the Umo app is optimized for VoiceOver and TalkBack technologies.

Simply focus on an element (a button or a label), and VoiceOver / TalkBack reads the selected text aloud. * Favorites – Select your favorite station or stop and opt in to next-stop alerts—so you’re always on-time. * Localization – Umo supports over 40 languages. Simply adjust your Settings to your preferred language. * Notifications – Umo lets you customize your explore, pay and go travel preferences. Receive instant service alerts via push notifications for transit-service changes, pass-expiration details, etc.

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