Twinkly
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User Reviews for Twinkly
Super buggy
I absolutely love the tree and lights when it works....which it will for a couple weeks. Several issues with the app, I don’t understand why it is so hard to NOT have a buggy app in 2020. Seems it’s more about laziness than anything else to me. Controller isn’t the highest quality either. My app keeps disconnecting to controller, also 90% of the time it has an error saving the playlist, which is the coolest part of the whole tree. Today more than half my effects disappeared and wouldn’t let me download any new ones, which I had downloaded all available already, but they had disappeared from my list. I think giving this app 2 stars is generous. The app is 95% a part of the motive to buy this tree if you can’t get a playlist or have the tree do effects there is zero reason to have it and the app is the only way to really do it unless you want to be stuck with only a couple effects. This company should really get with the program and FIX your app!!!!
If not for the app...
We love the tree. It’s an exciting talking piece during the holidays. However, this review is for the app. It’s remarkable that going into 2021 a company can’t have a functioning app. This app has so many glitches, bugs, it’s more frustrating than anything else. After downloading all the different light sequences, creating a playlist (greatest option the app offers), creating your own custom sequences, setting the on/off the app literally goes haywire after a week. The playlist disappears. The downloads disappears. The settings revert back to the beginning. The on/off button doesn’t work. I can’t really put into words how frustrating. You take the time to create custom lights and a week or two later it’s gone. Family comes over and just when you want to show all the displays, the app suddenly doesn’t work. To fix this you have delete the app, re-download and set everything up from scratch. Just be prepared to do that a few times. Oh and the firmware update seems to fail every time there is an update. The app also gets stuck refreshing. The only answer for all these issues is incompetence, laziness on the techs part. It’s a real shame, because this has such great potential.
Not ready for prime time
Can’t wait for developer to make this app functional. Absolutely brilliant idea, very frustrating in current form. Really like to customization potential, but multiple times I got 90% of the way through setting up my custom colors etc only to have the entire thing disappear. No option to do a partial save, and once you have saved it you can not edit or modify it in any way. Would also be nice if it could tell you how many lights you have not programmed when customizing. Even better would be if the program had a randomization feature that I could set by percentage, i.e. I want to do an even distribution of 10 custom colors, wouldlike to set each to 10% of the bulbs distributed randomly over the tree. Saw the FX function mentioned as having been released; having that would be someImprovement. They have a way to go, I only hope that they add this sort of functionality to Gen 2 devices. Will be ticked off if I have to buy a new tree to get this thing to work as advertised.
3 year owner
I’ve had my Gen I prelit tree for 3 years now. Still works great and never had any issues with the app (although i wish the preview options weren’t the boxes as they used to be the tree shape)Just recently got a Gen II string for the outside of my house. again seamless pairing and really easy to switch back and forth from my tree. The recent update has messed EVERYTHING up though (am running iOS). The app was stuck in an endless loop of ‘compiling effects for device’ so i tried deleting and reinstalling the app. now my tree and string won’t connect or re-pair with the app. Sounds like it’s an issue iOS people are having with the latest update. would be nice to have it patched as I am dead in the water at this point with both my devices. Giving 5 stars because Twinkly has been great to me for many years and i’ve never had a problem until now but they need to fix this issue with the app.
Beautiful lights if you want one setting.
Update: After sending 3 emails to support I finally received a response back asking several questions. I answered with the information I knew and then no response. In the meantime I was able to find the answer I needed after googling and looking through every page of the Twinkly website. Now I have a beautiful display of lights. There for I’m moving my stars from 1 to 3. If support had been faster and more helpful I would have moved my stars higher. Original post: Installed the lights 4 days ago and can’t get the app to work. It continues to tell me to update the firmware. So I go into the app and try only to get a message saying switch to WiFi interface. I try logging onto the Twinkly WiFi only to tell me the password is wrong. The only password I can find for Twinkly is Twinkly2019*. So unless you like one setting don’t buy! Over priced for that!!App support answer the two emails my husband already sent you!
These are great lights and the app is easy to use
I love twinkly lights but I can’t afford many of them, lol. The app is easy to use and I use it heavily around Christmas time. I use it to make my own designs and use the preset ones. Plus I edit the preset ones to change the colors. I’ve even uploaded pixel gifs and created my own designs. The only issue I have been having lately with the app is the playlist option will sometimes act up. Sometimes I can go back to my playlist and add another design with no issues but other times it will give me an error msg and not let me, then all of the designs will disappear from the playlist and i will have to re-add all the designs again. Sometimes the playlist will stick on one design and I will have to reinstall all of the designs and the app will say I need to delete all the previous designs from the memory in order to add new ones. So, the playlist feature can be glitchy. If you set it and forget it it’s fine but if you want to edit and add designs it gets glitchy. Otherwise I’m happy with the app. I do wish there were tons more presets but since we can upload gifs and create our own, that holds me over while I wait for new presets.
Awesome App!
I saw this app last Christmas, and when we knew we wanted to get another Christmas tree this year, I knew I wanted a Twinkly one! We ended up spending $500 for our tree—a huge price to pay—but so worth it!I was able to easily set up the tree after figuring it out for a bit. I wasn’t able to connect our tree to our Wi-Fi, but our Wi-Fi is the newest and other things don’t connect to it. However, I was able to direct connect it. The options are SO cool and you can make all different color show options. It’s seriously the coolest thing ever.I did have an issue connecting to Alexa—as did several people, if you look at the skill rating on Alexa. I reached out to the company and they were SO responsive and so helpful. They ended up fixing my problem and now the tree works with Alexa. Best. Purchase. Ever. Greatest customer service ever!!!
No support
When it works, it’s cool. That’s all I can say that’s positive. Despite being set up correctly, and having high WiFi speed, the app loses connectivity whenever you want to make a change-whether that’s with your lights or with your WiFi network. I am constantly losing connection to WiFi, and it is NOT a WiFi issue, I have had to reset my Twinkly back to factory settings three times now, and I don’t have the ability to “apply” effects that I have created. The biggest problem with all of this is that there is no one to call or chat with. The only way to get help is through email. (Or you can look up their faq’s-but be careful-I tried following one of those, and a follow up email said “oops sorry-the wrong information is on our site!” AND the last I checked, that info is still there months later). In addition, if you are in the states, the time difference is huge, so you will never get a prompt response, and OFTEN the response does not acknowledge info that you’ve already given them. It can take a couple of weeks to resolve what should be a simple issue. These lights have cool capabilities, but the interface of the app with them is terrible. I would not spend this much money again. It’s a shame too, because I would buy more strings if the app functioned better.
Great product, poor reliability, poor service
Last year I bought 4 sets of twinkly lights for holiday decorations, and had them up for roughly 3 months. This year when I went to put them back up for the holidays, one set was completely dead. Thankfully it was just inside the 1 year warranty and was replaced. Another set died a few weeks later, and since it was just over the warranty period, I was out of luck, and twinkly refused to replace it. While I understand that a 1 year warranty is fairly standard, the fact that I only got 3 months of use from the product before it failed is frustrating. Additionally, having half of the 4 sets I purchased fail in such a short time means that I won’t be adding any more of this product to my home as I had originally planned. In addition to the issue above, twinkly support actually told me “we are just a brand, you bought it from a retailer and it’s their job to replace it for you”. Which is… nonsense. This is YOUR product, you should stand behind it. Trying to push responsibility on the retailer is absurd. I won’t be purchasing any more of these lights, and I’ll recommend my friends don’t either. Throwing away a $200 purchase after just a few months of use is ridiculous.In response to the developer response:I’m not asking you to honor replacement outside of warranty. I’m asking you to make a product that last longer than 3 months of use. That seems fair.
Real 5 Star Review!
When spending the amount of money on the Twinkly tree, I was more skeptical on the actual tree rather than what it can do however, I was pleasantly surprised on how full and beautiful the tree is and it’s only 7.5 feet! I can only imagine how the 9 foot tree looks! The app works with the lights in the tree and I’m sorry others are having problems... my tree and lights are perfect! Quick set up and quick WiFi set up as well! The only thing that was time consuming was the fluffing of the tree branches, after that, everything was quick and easy! You have to play with your unit to learn how to create your own design and make the lights dance to your music, you can also just activate the sequences patterns and add music which looks like the lights are in sync with the music you play. The best tree ever! Can’t wait to add Twinkly lights all over my home, indoor and outdoor! Also can’t wait for future Twinkly products! Awesome product!
Description
The companion app for Twinkly, the smart light decoration system to make your Christmas unforgettable. It is the evolution of the classic Christmas lights and a true innovation in how you light up your tree. It features a smart design that gives you the ability to personalize your lighting effects for an even greater experience.
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