Carter's
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User Reviews for Carter's
What a nightmare!
Seriously worst app ever! I have shopped for my kids clothes at the Carters website ever since preg with my first one, (now 5). I was so excited for the app but never, not once was the app a breeze or shopping friendly compared to any other app out there. My cart gets cleared constantly. I am a mom of 3 and I betcha its not this mom that is the only one busy. I shop around and then go do something else...when I come back at. Ugh this time usually ready to check out my cart has been cleared. Another huge huge HUGE problem is my cart tells me some items are out of stock but it doesn’t show me which ones! How frustrating. And when I jump on my computer to see if there it will show me I get a “sorry for the inconvenience” to say the least I can’t even access my cart from the website. Seems I only can access my cart from the app. And when I try to check out it gives me a message of “product is out of stuck.” Just naming it like “product” like how in the world WIll i know wth “product” is???! Like it’s 2020! Get it together! Poured my money to Carters season after season. I just can’t no more. Going somewhere else to shop for our kids clothes. Have so much more to say but these are the major problems I’ve had . Angie C.
Love Carter’s, but annoyed with this app
I’ve shopped primarily carter’s since my son was born, I’ve been very loyal to carter’s, it’s literally pretty much all he’s ever owned. I use the “heart” feature on websites and put dozens of items in there, but the app doesn’t have the heart feature. That’s where I go when it’s getting close to a new season and I need to find cute things to buy him. I tried putting the items I love in the cart instead to come back to when I’m ready, and after a day or two, the cart was cleared. Due to this, for convenience, I’ve given the majority of my business to another children’s clothes company who’s app has the “heart” feature in it. (if there is a heart feature in the app, I’ve looked for months and can’t find it) PLEASE bring the “heart” feature over to the app.
Unexpected error
When I’m trying to place an order it always showing me as An unexpected error occurred and your order could not be submitted. I tried switching from pickup to Ship to home then also same error. My payment details, network connection and everything is correct and all the items are showing as available only. Not sure why? I’m frustrated because I want to make this shopping for Christmas and now this error happened. It should explain at-least why the error coming up while ordering.I like quality of Carter products but the online order through this app is not satisfactory. And this is not my first experience around 4 months back also I faced same that time I deleted few items from cart which are showing as available then I’m able to process my order. If the items are not available at-least it should give some hint which items are not available then customer can make a decision.
Love Carter’s, but annoyed with this app
I’ve shopped primarily carter’s since my son was born, I’ve been very loyal to carter’s, it’s literally pretty much all he’s ever owned. I use the “heart” feature on websites and put dozens of items in there, but the app doesn’t have the heart feature. That’s where I go when it’s getting close to a new season and I need to find cute things to buy him. I tried putting the items I love in the cart instead to come back to when I’m ready, and after a day or two, the cart was cleared. Due to this, for convenience, I’ve given the majority of my business to another children’s clothes company who’s app has the “heart” feature in it. (if there is a heart feature in the app, I’ve looked for months and can’t find it) PLEASE bring the “heart” feature over to the app.
Can’t add to my “hearts”
First, the way the app is set up, you can’t add an item to your hearts without clicking on each individual item and selecting a size first. Whereas, on the website you don’t have to do either of those things. Regardless of the extra steps, it doesn’t work anyway. I click on the size and click on the heart, and it fills in for a second (so I’m assuming this indicates it’s being added to the list) but then disappears. So it didn’t appear to be working. Assuming my hearts list would show items in the order I added them, I decided to go check to see if the item showed up. But the order of items is totally random and changes every time I click on my hearts list. I don’t want to scroll through every item to see if the one I just added is in the mix somewhere. Frustrating. This app is so cumbersome to use that it’s not worth having. Maybe it’d be worth it if I knew exactly what I wanted but I like to browse and this is not the place to do it.
Terrible customer service and glitchy website
I have been ordering clothes from carters website for at least 5 years for my children. Over the last year I’ve noticed a lot of glitches with the website. It’s usually my orders disappearing or not being able to save anything to favorites. Over a week ago I ordered again. This time I applied for the carters credit card to get the 25% off my order. At first it showed the 25% off being taken off my order but when I clicked off and clicked back on my shopping cart the 25% off disappeared. After checking out the 25% off still was not taken off my order and once again my order disappeared. I contacted carter customer service TWICE still with no response. My order finally reappeared but I still did not receive my 25% off and on top of that I was not sent any info on my carters credit card so I’m unable to create an account to make payments. This is absolutely ridiculous.
Could Be Better - Still have to use browser
The only way to favorite items in the app is to ‘heart’ them and that does not work for me. Within seconds of clicking the heart it will uncheck itself and the item will not be saved to my favorites. Also, the filtering is messed up. When it asks how you want to filter by store, Carter’s or OshKosh etc, I pick which one, pick which size / age group etc, but the results still leave me with every brand on the site and size and just all the things I specifically don’t want to see - which is what filtering is supposed to help. It’s so un-useful to me especially due to the favoriting error, because I cannot come back to things I like, and don’t want to stack them up in my cart just to delete some here and there and have to search them allover again later, that I end up using the browser. I was super excited to discover the Carter’s app, but after having it downloaded for only a couple weeks I’ve stopped using it. Hopefully there will be some good updates soon, but I’ve deleted it until then, because if all I can do is browse there’s no use keeping it around.
Couldn’t Order
Absolute waste of time. I put in all the necessary details, and then over and over again, I kept being told there were out of stock items that were moved to Save for Later. Okay, that’s fine! I still have a plethora of other items I want. I see that the item isn’t in the cart, and so I go to try to place the order again. Same message. Over... and over... and over... Then some of the hot items I was wanting were now out of stock after an hour of trying to buy them. And I’m still trying to place my order but keep getting the same message. I couldn’t find the save for later list, and I couldn’t remove items from my cart. It was the most horrific “shopping experience” — if you can even call it that, considering I couldn’t even buy anything— I ever had with an app. Extremely disappointed. I never want to use this app again. I don’t want anything to do with it. There’s no redemption from this.
I love Carter’s esp the app! Easy 2 Use!
I love Carter’s esp the app bc I love to shop online! I love how they always have deals & they have a big selection! The app has worked great for me the only issue I am having is it’s not allowing me to put my address in for shipping. It says I have to put something in on the apartment # line... I don’t live in an apartment or have any type of # other than my normal address I have tried it more than 10x and it just wouldn’t work. So I bought online & picked up in store which that was super easy. Other than that nothing else is giving me issues. The #1 thing I LOVE is the rewards program. I get $10 off on purchases or other special offers which is awesome!Thanks!!! 💙🤍💙
Horrible experience!!!
I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online. That was a HORRIBLE mistake! I tried twice to pay using PayPal. Both times I received emails from PayPal saying that it was paid. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Again another huge mistake. I spoke with the first representative and she said she didn’t see any order. She then asked for my credit card information. I willing gave it to resolve this. She then said she had to transfer me to the sales department. I was then transferred to someone else. That person then asked for my card information again. By this point I was past frustrated. I told her what I had been though to place one order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her to forget about. I then got off the phone and went back to the order. I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!!
Description
3 BRANDS IN ONE Shop the entire assortment of Carter’s®, OshKosh B’gosh® AND Skip Hop® together anytime, anywhere. For the first time ever, you’ll be able to simultaneously search all three brands; even search items by color at super speed. MORE IN STORE With barcode scanning when you’re in store, you’ll have product details, ratings and reviews at your fingertips. REWARDS DASHBOARD In your personalized Rewarding Moments® account dashboard, you’ll know exactly how many rewards you have to spend and how many points ’til your next reward.
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